07-31-2022 09:43 AM
I am trying to enter an address change and the system is telling me that I am using an INVALID CITY. I know what city I am in.
Solved! Go to Solution.
01-21-2023 09:29 AM
I have the same problem! My old address is toxic so I need to change it just in case Public Mobile gets hacked or anything.
08-10-2022 07:40 PM
@Rondee- I wouldn't bother. That profile information has no effect on anything else here.
08-10-2022 07:37 PM
@Rondee wrote:I am also trying to update my address and it says that the city is invalid.
So the "solution" is to choose whatever city is the closest and listed? If in St. Albert, choose Edmonton, if in Airdrie, choose Calgary?
Yes: That's all you can do. The Self Serve website won't let you save changes until a city from the list has been selected.
08-10-2022 07:35 PM
I am also trying to update my address and it says that the city is invalid.
So the "solution" is to choose whatever city is the closest and listed? If in St. Albert, choose Edmonton, if in Airdrie, choose Calgary?
08-01-2022 02:31 AM
@Dunkman wrote:Which city are you trying? The address system does not show every city unfortunately. For example, some of the cities around Toronto are displayed with this system. For example, Etobicoke is not listed. Need to use Toronto. Supposedly, city names have been grouped together based on municipal code definition. PM management is aware of the issue and it may be changed in the future.
Having the exact address is not essential for Public mobile, since no ID verification or credit check is done. You can put any address you want in that section and it is not verified.
In the case of Etobiocke, at least that's part of Toronto. There are cases of regions that aren't represented at all. The lsit appears to be a copied drop down menu for the list of cities for phone number selection. In my opinion, this serves no purpsoe. The city box should be a manual text box. There's really no reason for Public Mobile to force customers to input a fake address.
The field for city is a list. You cannot type in a city name. You must click on a city name to and then save the changes.
07-31-2022 10:45 AM
Which city are you trying? The address system does not show every city unfortunately. For example, some of the cities around Toronto are displayed with this system. For example, Etobicoke is not listed. Need to use Toronto. Supposedly, city names have been grouped together based on municipal code definition. PM management is aware of the issue and it may be changed in the future.
Having the exact address is not essential for Public mobile, since no ID verification or credit check is done. You can put any address you want in that section and it is not verified.
07-31-2022 10:37 AM
What town are you at? Maybe try the biggest city near you.
07-31-2022 10:11 AM
Watch for leading or trailing blanks. Does it offer you a list of cities or you have to type it?
Did you try using different browser or incognito mode? Try using computer and not phone to do any updates on your account.