Why am I getting notifications saying I haven’t paid?
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07-30-2022 12:13 PM
I made a $40 payment today and phone working, but received notice saying “still haven’t paid” what’s this ? And no notice that I paid!
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My Account
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07-30-2022 01:43 PM
- I have no clue how to do that - I appreciate the help from y’all but I’m not tech savvy- it’s working and I’ve been told ignore it - this is long time I’ve used this community for help it’s confusing to me I don’t know how to show a screen shot thanks and good day
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07-30-2022 01:10 PM - edited 07-30-2022 01:11 PM
Can you show us a screen shot of the notice or message?
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07-30-2022 01:10 PM - edited 07-30-2022 01:11 PM
Hi @Zx1 they are not really "updating" the system at the moment. The upgrade to the new My Account has already been completed. They are just fixing glitches now. But from experience, there is no guarantee where will all thr glitches gone
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07-30-2022 01:09 PM
Thanks
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07-30-2022 01:08 PM
Thank you
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07-30-2022 01:08 PM
Thanks no notice as yet, another member said system still updating- thanks
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07-30-2022 12:59 PM - edited 10-02-2022 12:09 AM
Ho @Zx1 it is the same reminder template that send to everyone with upcoming renewal. There should be a part 2 saying you can ignore it if your have Autopay setup. If you manually paid today, just ignore the text
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07-30-2022 12:55 PM
there system is a new design, until the system complete updated very soon, and your service working well then ignore those message.
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07-30-2022 12:53 PM
As long as your have service and your account says Active, ignore SMS from PM.
Even on renewal day if your account says something else than Active, as long as you have service - ignore it.
I have not check status of account after new site become live so that might be corrected...?
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07-30-2022 12:42 PM
Ok it is working but says they haven’t received payment ok I’ll ignore it then thanks
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07-30-2022 12:16 PM
@Zx1 - if your services are working, then I would ignore that message.
Log into self serve/my account to ensure all looks good, Active status, enough fund to cover your renewal...
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07-30-2022 12:15 PM - edited 07-30-2022 12:17 PM
Log in to your account to confirm your acct is ACTIVE, If so...ignore those notifications.
edit to add...
you should get a sms thanking you for plan renewal payment.