[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Resolved! Service
My phone stopped working today " not registered on network" came up. What is this and how do I fix it? Can anyone help me?
Changed payment method in my account
Hello, my credit card got expired and I changed payment method in my account; same time I have two public mobile numbers, and one of them can’t be paid now as it sad that this number still has previous card credentials. tried to create another accoun...
Resolved! Display shows incorrect name
I called a landline (BellMTS), and my friend's display showed 'Eventide' and not my name. What needs updating? TIA
Resolved! New System: Payment issue. "We were not able to process your payment."
I'm trying to activate a sim card for my grandmother but when I get to the payment screen I get a "We were not able to process your payment. Make sure all information is correct or try again with a different card." I double checked the card and tried...
Resolved! Out of province
Hello. My current plan is unlimited Canada wide talk and unlimited international text..it is 3g network. Going to New Brunswick next month wanted to know if I can continue to call and text as usual or need to add or change anything??? Also have 5Gb...
Rewards data
I have the $35 plan with 1.5 GB. I used all GB this month but I have 4.7GB in reward data. Why is my phone and text not working. Monthly payment is done automatically.
Resolved! Help needed please, hacked account!
Hello, someone hacked into my account today and changed my login credentials and my phone number.I desperately need it for work.Could someone please help me restore my account and phone number?Thank you so much!
Voicemail acting funny
This has happened more than once.I call my voicemail to check my voicemail and enter my password. When voicemail is functioning properly I hear the normal voicemail box stuff.Recently, I enter my password and get a message that I enter the password i...
unlimited incoming calls are gone in $15 plan ?
hi i have $15 plan with 100 minutes, 250mb data, unlimited incoming calls..... i logged in my account and i can't see unlimited incoming calls ? is it gone ? TIA
Cannot Login To MyAccount For The Past Three Days
I have been trying to access MyAccount for the past few days and I am not sure why. I am using my proper credentials because if I put in false ones it says from email or password. Here is what I see... {"message":"Unauthorized"}I have tried incognito...
New Plan Not Showing On Profile
About a week ago I changed my plan, and set it to roll into the new one starting on my next cycle which was July 21st. My profile is still showing my old plan numbers and data has not been refreshed to reflect the new cycle. Although a payment has ...
Resolved! When does added data get enabled?
I ran out of data this month and added 1 GB. Paid the $15. Is there a delay before this goes through and you have it to use? I let fid not immediately become available. Still no data available to use and it’s been 10 minutes.
US Roaming Add On Not Showing Up After Purchase
Please help!My son went away to school in US and is now injured.Our US Add on expired today and I tried to purchase and renew but it doesn't show up.Every I time I buy the add on I get a receipt but the funds show back up in my account when I log in ...
Resolved! Public Mobile customer support phone number
Why would I want to stay on with Public Mobile? No customer contact phone number? Agent cannot solve the problem? This is annoying...I will start looking for another provider. Maybe Telus?
Ipad texting and calling
Does public mobile allow for iMessages to my phone number to appear on my ipad? Can calls ring on my ipad?im referring to an ipad thats on the same icloud account nearby to my iphone that son the public mobile network.
Resolved! Total service disruption and locked out.
My account has been on auto-pay since I had it, all of a sudden this month, it doesn't auto-pay. Your website is completely broken. I have reset my password probably 15 times and it never worked, and now I am locked out. How does this happen, its 202...
Customer service
Trying to get support. My text messages are not working
account number
how do i access my account number
So many problems - can't access PM website, can't access account, can't send/receive calls
For days I've been trying to get on the Public Mobile website and I get a 'this page isn't working' message. I can't access my account or the online support services. I live in a city (vs. rural) so I know my internet connection is reliable. My phone...
4G plans
I'm a little confused by the introduction of 4G plans and can only think this is a marketing gimmick. Given that 3G networks are supposed to shut down across the country sometime soon (I seem to remember end 2022 but that was pre-pandemic plan), and,...
Resolved! Can't log in
Why can I not log in?
Over charged payment
I need To speak To an agent.i have been charged and i'm not using the service
I can't login
I couldn’t make it to make payment since I can’t login to my account. I’ve changed my password a hundred times but it didn’t work. I believe my phone plan was deactivatedI’ve already had a sim card, and I’d like to use this one.
No Inbound call
No Inbound call for a week. All call goes to voicemail
How to make LTE calling as it always switch to 3G
How to make LTE calling as it always switch to 3G
Resolved! 4g plan
I've change my plan to a 4g plan but I've got the same speed internet anywhere I can verify the speed of my connection. So (LTE/4G) trotled to 3 mbps same as the 3G that I got for years. The plan is change and is paid I don't need to wait to renewal ...
Resolved! Low to no signal / service in home
Hi everyone, I recently moved to Kamloops BC and according to the service map I should have a signal here but I don't always - especially in my house. However, even when I have a signal (1-2 bars) I don't get texts or calls in my home. It is a baseme...
Resolved! PM 3G frequencies
I am attempting to connect a new vendor's smartwatch to PM. I have 4 earlier and different models which all worked flawlessly, but the new one says "No available network". PM 3G only uses 850 and 1900 which are both supported by the first watches, w...
Resolved! my "Public Mobile" ph is unable to call my friends "Telus" ph . What is going on ?
Details: Every time I call my friend (a telus customer) i get directed to his voice mail,, his phone never rings when i call him My Text message to him are received sporadically, about half of my text messages are getting through to him but most o...
