Deleted email used for login

[Bethcripps]

Hi

I have deleted my email used for login purposes to access public mobile account and therefore now cannot log in to my account. Any suggestions on how you change my email for logging in purposes? I have changed it on the community login but can’t change it on the public mobile self serve login. 

[Plan]

You need to contact Customer Service rep.

[Meow]

Deleting your email account does not mean you cannot log in to PM account.

Your deleted account is still valid log in for PM account until you request from agent to change it.

[softech · Accepted solution]

HI @Bethcripps   at least for now, you can still login using the "deleted email". 

During the 2FA process, you can ask to send the security code to your phone via SMS instead.  So, you can still login that way

As to formally changing  the email address, please open ticket with PM Support:

1. For faster response (2-48 hours), use this direct link: https://publicmobile.ca/chatbot.

**Start with typing "Forgot Login Information", click "Contact Us", click "Click here to submit a ticket".

2. Or Private message to the CS Agent: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply you there