Unable to raise ticket because my registered email is blocked

[ograce]

My email address(which is my public mobile username) was compromised and got blocked, since same email is linked to my bank account, I contacted my bank to block my debit card and I got a new one. Now Public Mobile has suspended my service because they were not able to debit for my monthly auto-pay(since my card details has changed). When I tried to sign into my public mobile account to enter details of new debit card, it's also asking for my registered email address (which has been compromised and block), though I now have a new email but not recognized by Public mobile.

Issues are:

My registered email address with Public mobile is blocked(I can't access it any more)--gotten a new one

Debit card (details submitted for monthly auto-pay) is also blocked ---I've gotten a new one

Please what do I do to make payment and activate my public mobile account (I'm not able to make call or receive for over 24 hours now)...Please helppppp..

[Timer · Accepted solution]

@ograce 

contact to support team by private message CS_Agent ,

and if you need ASAP to make payment you can go to Shell Stations to purchase vouchers and add to your account by call *611

once connected press (1) then (1) again and enter the 12 digit PIN #,

Official list of retailers location sell vouchers:  https://www.publicmobile.ca/en/on/payment-voucher

until you complete updated your CC and email,

[softech]

@ograce   Sorry for you have to go through

The quickest way to resume the service is to get a voucher from store.  Buy it from SDM/7-11/Shell/London Drug as their vouchers can be used immediately.  Vouchers from other stores might have a 24 hours wait time.

You can also choose to do Instant top up.  Just go to Canadian Tire gas and give them the phone number and they can top up the amount for you.  There is a small fee to use instant top up service

What you can do next is to open ticket with PM Support and ask them to change your email address to a new one.  

1. For faster response (2-48 hours), use this direct link: https://publicmobile.ca/chatbot.

**Start with typing "Forgot Login Information", click "Contact Us", click "Click here to submit a ticket".

2. Or Private message to the CS Agent: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply you there

[hTideGnow]

HI @ograce  Please open a ticket with PM CS agent by messaging them

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent