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How to Change the Self-Serve email address.

karanbir41singh
Great Neighbour / Super Voisin

I've been using the self-serve email address that the local seller gave me when i bought the SIM card 3 years ago. Now in order to verify that it's me who's trying to log in, I have to have the 6 digit code they sent to that email. But I don't know the password to that gmail account.

Can i just change the self-serve email address or log in using phone number ?

3 REPLIES 3

esjliv
Mayor / Maire

@karanbir41singh 

Click here to request an email change to your My Account/Self Serve : Click here to submit a ticket

 

Remember if your Community email is the same as your My Account/Self Serve email (I believe lower and upper case matters here), then you can be eligible for Community Rewards if you participate within a calendar month.

 

BKNS27
Mayor / Maire

@karanbir41singh 

Only a CS_Agent can help you access your account and change your email address.

Just type in Create a Ticket through SIMon Chatbot below or private message them on the envelope icon above.

Timer
Mayor / Maire

@karanbir41singh 

contact to support team by private message CS_Agent  to change email.

 

you can get verification code by SMS
and when you press the 6 digit number and not press anything
just wait a 5 second automatically be login,,

 

Edit: you can't login by phone number just by email.

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