reactivate a data plan

[davidb7026]

I currently have a ipad with cellular it has a public mobile sim card that i am looking to reactivate my service too

[darlicious]

@davidb7026 

Here's some info on pm vouchers if needed until you are able to create your self serve account with the assistance of customer support.

https://productioncommunity.publicmobile.ca/t5/Get-Support/Can-t-Make-a-Payment-or-Update-Your-Card-...

[esjliv]

@davidb7026 

if you call 611 (or # 1-855-478-2542 or # 1-855-4PUBLIC from another line) does it say your account is Suspended?

If your status says suspended, and you never created a Self Serve account yet, try obtaining a voucher to reactivate your services.

Paying for services..see here: https://www.publicmobile.ca/en/on/get-help/articles?q=vouchers

[softech]

@davidb7026   Can you login to My Account now?  or have you ever setup the Self Serve My Account since you active in store before?

If you never setup an My Account, use this direct link to open ticket with PM Support and they will need to first setup the access to My Account for you. 

https://urlshortner.tiia.ai/XZxMjt

click "Contact Us", click "Click here to submit a ticket".

Or Private message to the CS Agent: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply you there

[MrSpock]

@davidb7026 hi if activated in store you need to create a self serve account here https://widget.telus.tiia.ai/chatbot.html?botId=ZJkWuVb7Hp6EEcTIZKMZbvLwuDV&duid=2BXKyAsUGl2N10AVl7w... after it is done you can go in and put funds in there to reactivate your account as stated if it is more then 90 days suspended your account is permanently closed 

[davidb7026]

it shouldn't be longer than 90 days but i purchaced the service at a store front and the system is not allowing me to open an account

[computergeek541]

As long as the service hasn't been suspended for 90 days, reactivation of the service is only a matter of paying for the plan. If it's been longer.than 90 days, the account has been closed.