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Password and email change

Ayeshamursal70
Great Neighbour / Super Voisin

Yesterday I got help resetting my email and password, I was able to login but after 30 minutes I logged back in and it said incorrect password or email, so I try to rest the password myself and it said there has been an error resetting your password. I've been trying to get a hold of an agent but no one has been contacting me, I don't know what to do honestly. I think its time switch to someone else because public mobile is so difficult for no reason.

 

 

 

edited by computergeek541:  miscategorized as phone device related

3 REPLIES 3

will13am
Oracle
Oracle

@Ayeshamursal70 , try using incognito mode.  There is a chance you might be able to login.  It does not make sense that you would have login failure when you have successful done it and did not change anything.  Cache and cookies sometimes causes problems with the self serve.

Timer
Model Citizen / Citoyen Modèle

@Ayeshamursal70 

contact support team by  CS_Agent  to change email and set new password.

BKNS27
Mayor / Maire

@Ayeshamursal70 

Did you try refreshing your browser before login with the new password?