Incorrect Plan Info

[Mattie_Martell]

I updated my plan under my account but when I log into the site on my cell it’s still showing my previous plan.  When I log into my account on a different cell it shows the updated plan.  Why am I getting different results under the same account?  How do I confirm that my info is correct if I get conflicting information?

[BKNS27]

@Mattie_Martell 

Just reboot your phone by powering off your phone and wait 2 minutes then power back on.

Also refresh your browser page.

[Timer]

@Mattie_Martell 

the glitch in the system there is a new design for your account it is affecting, but will be very soon they will fix it.

and you active new line or you are existing customer.

[softech · Accepted solution]

@Mattie_Martell   Probably it is just a browser cache issue.

Try to use Incognito mode, or clear cache and restart browser and confirm if you see the correct plan