Can’t reactivate my service due to email change

[tanyald1979]

My sons account was registered to my account and because the public mobile website has changed, i can’t top up his account to get his service going due to his email change. How can i change his email to get his service going?

[BKNS27]

@tanyald1979 

Normally it takes about 2 hours for the CS_Agent to respond but may take longer if they are busy. Their hours are 6:00am to 10:00pm EST so keep your eyes on the envelope icon above.

[tanyald1979]

I just sent a message to an agent. Do you know how long it will be before they respond? Also i left my number, will they call or reply with a message?

[RossN · Accepted solution]

@tanyald1979 hi your best bet is to 

contact customer service.

1.  you can open a ticket through Simon here https://publicmobile.ca/chatbot.

2. alternatively you can private message them here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

check your community envelope for a reply