Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Seriously regretting parking my number with this service while I prepared to leave the country. What’s the magic word to get them to move on it? I’m leaving in a few days and they’ve now rejected me a second time.
Hey Everyone,Just started with PM. I registered a SIM and chose my plan and a phone number. After it was set up. I ported my old number from Koodo. Koodo sent me a text message asking for confirmation. However I didn't see this until very close t...
Does anybody else have this issue?
I just signed up for the Public Mobile Network and I'm not getting any texts or calls.
Caller leaves a voice mail and my phone indicates so. I go to retrieve the voice mail and I get a message "error performing request, unknown error" This has begun to happen for about the last month.
When i make calls out it will drop call right away. But ppl can call me with no issue and i can recive the calls. I did phone reset but still not working
I added a couple features to my sons phone for 10 days and was billed twice. How do I request a credit ?
First problem - I can't login to the account I just created with Public mobile. Second request - I ordered my sim card last night. Can a customer service agent pls hold the 15GB plan for $40 promo for me since it's going to take 5-7 business days for...
I attempted to change my plan but it suspended my account upon the renewal date and now each time i go and reactiviate my account it says my payment is processed and even gives me a receipt. but nothing changes and it always takes me back to the same...
I had upgraded to a $40 pkg with the 5gigs in Oct and was charged for it on Oct 28 BUT my account still shows the old $35 pkg with only 3 and do I get the 12 for 12 month promotion which was the biggest reason for my change
I am fully expecting that you honour your invitation offer that I signed up on a new 4 speed 15 GB plan at 40$ a month when my current plan is over on November 12!!!! You offered me this promo several weeks ago by text and I agreed to switch and you ...
I have a serious problem. My data shows I still have over 2gb left of data , but you sent me an email today saying 100%is all used up , now my data coverage doesn't work at all when away from wifi !!!! Very upset !!! Please correct this issue and all...
How soon after activation/mobile number transfer do I wait before being able to use my PM SIM with my existing/old cel number?
Hi,I got a deal of 15 GB data at 4G speed for $40. I would like to know whether this deal includes my current plan with all rewards or I need to pay additional $40 if I activate it.Thanks
How to activate Sim card without Canadian credit card?
I just heard from someone that they called me, got my voicemail and left a message, yet my phone never rang, doesn't show a missed call, and doesn't show a voicemail. Their phone shows that they called me, but mine doesn't show any receipt. I also ...
Hi there, I pressed on YES button by mistake. I don't need any add-on service. How can I cancel it? I logged in my account and do not see this active yet. But, I'm afraid they may charge my card for $40 in December. I do not want that to happen. Ple...
Public Mobile account (number) deactivated after idle for several months - how can it be re-activated ?
Hi,I left Canada last month but I've been charged this month even though I'm not in country. Please refund my money and cancel subscription.Thanks
I got a Public Mobile account about a year ago with an automatic monthly payment which was made on the 13th of every month. After several months the payment was charged to my account on the 11th of the month. This month, the payment will be charged...
Hello.... I just wrote a note about adding funds.....actually....the amount due already had the taxes in so when I added funds to cover that total I was charged tax on that again!
Hi, would anybody know what is the procedure to Refer a friend to the 40$ 4g 15gig plan? Thanks
Hello! Okay, I thought I would be smart and add funds to the accounts before the bill comes out in the morning. I entered a custom amount for the amount now due but it charged me the full amount of the plan. There are loyalty discounts so the amou...
Public Mobile charges me couples times after I renew the plans on AUG and SEPT. Will these be refundable? Already submitting the ticket without response. OR should I go to Telus to solve these problems?
