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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Logged into Account Locked out of Rewards

I am logged into my account. Cannot log in to Rewards (says I am locked out).

Porting support

account suspended

I believe my account has been suspended, because I changed my visa and cannot change the numbers

Plan didn't update

Hello, I upgraded my plan to LTE speed from 3G, I'm also supposed to get 6GB instead of 5gb. I've been charged the new fee amount $ on my credit card. And I've just logged in to see my plan and it says I'm back with my old plan. Please help. TY.

Transferring Number to Koodo without reactivating public mobile account

I want to transfer my number to Koodo without reactivating public mobile account. Koodo requires me to respond to a text message. I don't want to pay a month of service for just 1 text.

service not working

Just received sim card and I have set everything up. I still have no service.

Add on not working

Hi,I am currently in US, i purchased the 10 day talk and text add on but I am unable to make calls to Canada ir receive calls.It is really frustrating because I have missed two emergency calls from family and had to learn from elsewhere about the mat...

5x5 reward

hi newbie here, I was just referred,I guess I am eligible for the 5 dollars or points per cycle my question is if I refer someone now will I receive 5 points or dollars for the next 5 cycles or 10? also do I still get the 10 dollar referral credit fo...

Voicemail password was not accepted

I was forced to change my password to enter voicemail.

Locked out from my account

Helloi am trying to access my account to add more data. But now I am locked out. I reset my password with the email that I think is linked to my main account, but now I have to wait 3 hours to try again. 3 hours!!?? Seriously…. That is to long when s...

Everything works... As long as no one calls me!

So I have this public mobile line set up and almost everything works. I can send/recieved texts, I can make calls and data seems to work just fine. When someone tries to call me, it either rings on their end (my phone doesn't ring) or says that the ...

Text form public mobile

Hi , the text received from public mobile always received in french? Why? And how to change to English correspondence? Thanks

sim card stopped working first day

registered new sim card into unlocked phone. worked fine several for several hours. Sim card is no longer recognized. I tested another PM sim card in the phone and it works fine. Does PM offer any warranty on one day old sim cards?

Incoming calls not working

i just activated new SIM card.i can call but can’t receive any callsplease help thank you

Resolved! New account.

Hello, I would like to create a new account to activate the sim card that I got by delivery.

Resolved! Old email

Hi I have an account with an email that is no longer in use. I’m now locked out of my account and want to update the email. What do I do

Number

hi,my phone number is not recognized in some websites, when I add it on the phone number section they say please write a correct phone number!! Is there any way that I can fix this other than changing my number?

Pending new Credit card charges

If approved by the CRTC, how will the passing on to the customer $2.00 charge for using a credit card to pay, affect Public Mobile. Credit card use as we know is encouraged on Public Mobile.

Resolved! account umber

want to find out my account number

Resolved! my data usage showing on my account is not correct

Hi, I have 1G data plan but the data usage on my account always shows "1024MB used", even it is just the first in a new bill cycle. What's the problem there?

Resolved! Free 2GB data promo

Hi everyone, I have two questions about the promo: Does it include the $25/mon plan? Just would like to confirm due to the "+" sign.Do I need to enter my email to signup to be able to use the promo?When would this promo end?Thank you very much!Iris

Telus Rewards....look similar?? 1 point = $1

Resolved! forgot email cant log in to account to top up is already toped up bud didnt renew ?

trying to get my account to except the money on prepaid cards , but it says my plan expired last night , now i made a mistake when i made a email or passowrd to log in to public mobile .cano cant get my phone to auto renew plan with out logging in ?...

Resolved! Locked out

I had an account with an old iphone 5s. The account was linked to a work email through a former employer. The cell has no service since it is a 3g phone so when it asks me to verify via SMS I can't and I can't with email. I wanted to add money to my ...

Phone

Lorsque je reçois un appel il n’y a pas de sonneries et la boite vocale entre tout de suite en fonction quoi faire pour remonter les sonneries?

Resolved! Referral code

Hi everyone,I used a friend’s referral code to sign up and didn’t receive my one time $10 credit that was advertised. Anyone know why that might be and/or how to claim it?

New customer data not working android

I activated my card. Phone works but not data. I've tried all suggested tips. Still does not work.

Very bad mobile UI of Public Mobile's website

I tried opening public mobile's new website on my mobile browser but it was impossible to open. It's not made to suit mobile UI which is very unreasonable. It also very heavy to load even on my super fast internet connection.

Resolved! Help!

I bought a SIM - Activated it - You took my money and yet I have no service and because of an issue at the level at the activation I’m unable to log into the account - I called your parent company - who transferred me to Kudoo - I’m so angry I’m rea...

Resolved! Payment

Why am I getting request for payment when I’m on auto payments? I think I may have paid twice for next month- need to know ! Also why can’t I speak to agent- readily available before I signed! Frustrated! FYI , I submitted a ticket July 27, no respo...

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