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Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! help my account is suspended

money was taken out of my account on yesterday but today my account is suspended.

Number Trasnfer

Hello, I tried to transfer my number from public mobile to Koodo, once I confirmed the request on Koodo’s online application I lost my account with Public Mobile and the signal !and my number hasn’t been transferred to Koodo!! Does anyone know what ...

Drop calls

Hi Folks! Anyone experiencing drop calls. My phone is dropping calls

receive phone call

I can call out but whenever someone call me, it will automatically switch to voice mail box. Can someone tell me how to fix it, thanks a lot.

Resolved! Data sucked dry

On December 13th, at 2:46 am was was awakened by a text message on my phone, notifying me that I had used 75% of my data, since renewal of my plan on Dec 4th. I thought that was strange, but went back to sleep, only to be re-awakened at 3:50 am to a ...

Phone is activated but nothing works

I just activated my phone on the 50$ 10gb plan and I'm sending texts but no one gets them. I tried calling and it also tells me that cellular network is not available for voice calls. Does anyone know what's wrong or how to fix this issue?

Resolved! Roaming to Public Mobile Partners

I will be travelling thru the states. If I add the proper add-on, how do I ensure that my phone will only connect to public mobile partners AT&T and T Mobile? Thanks

Resolved! what if I used up all of the100 mins talking? what type of add on should I buy in Canada?

I have a basic $15.00 monthly plan with talk & data. what if I used up all of the100 mins talking? what type of add-on should I buy in Canada?

Resolved! Roaming

I purchased us Roaming but my phone not working

locked out of Account & said to connect Public Mobile

Resolved! locked out of Account & said to connect Public Mobile

Hi, I'm trying to see if I got the Christmas bonuses but I tried to login to my account. I keep getting locked out messages and to contact Public Mobile.

Resolved! Cannot send text messages without WIFI

Hi I just switched my account from Telus business to Public Mobile and I am not able to send text messages without wifi. I sent text messages when we were out to my partner and he didn't receive them until we were home back on our wifi. Also, I have ...

Resolved! Holiday Refer-a-Friend Reward

Hello!For the holiday refer-a-friend reward of $30, if my friend stays with PublicMobile for longer than 6 months, do I still get the usual $1/month off after that? Thanks!

"No Service" after transfer of number

Resolved! "No Service" after transfer of number

I transferred my number from Koodo Mobile to Public Mobile and when I put my PUBLIC MOBILE SIM card in it still says NO Service. I called the Porting Centre, they say the number transfer was successful and it looks like the issue is account related...

posts

posted some items. want to continue with my subjects. how does this site open my past posts for me to refer to them

Usage history shows a call I did not make

My usage history report shows that I made an outgoing call on 12/13/2021 @ 10:09 for 8 minutes. At 12/13/2021 @ 09:09 I did MISS a call but it was from a different phone # than was listed as an outgoing call. I was not charged for this call so not co...

Resolved! Help! Porting failed, can't contact PM

Opened my new PM account this morning, specified porting an existing number from Speakout, entered all the required information, waited for a text from Speakout to approve the port-out.5 hours later I get a text from PM saying "We're having trouble t...

Resolved! Account

I hav a account but they hav the wrong email address n now I need to change credit card number cause mine was stolen so how do I get to my account

Resolved! how much do I save if I pause my plan for 1+ month?

how much do I save if I pause my plan for 1+ months?for example, I am going overseas trip and taking a vacation for 1+ months. I decided to pause my plan, how much can I save? how does it work?

Resolved! Have CSA apply rewards manually after resumption of account

Hi all, Just a quick question here for all you astute community members. Recently I suspended one of the accounts I look after due to that person being out of the country for about 2 months. I suspended the account via lost/stolen about 2-3 days bef...