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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 26702 Views
  • 139 replies
  • 35 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 38603 Views
  • 185 replies
  • 29 Bravos

US roaming problem

Hello!  I purchased the 10 day US bundle with data, talk, and text.  Every time I try to send a text or call I get a message that 'sorry, your plan does not include sending texts while in the US.  Incoming texts are included.'  I turned on data roami...

ccgibbs by Good Citizen / Bon Citoyen
  • 1952 Views
  • 31 replies
  • 0 Bravos

Resolved! Can't port away number

I've started a new account with Telus and I'd like to port away the number I have with Public Mobile. However, it appears I need to have money on the account to have it active. Now I'm trying to log into my PM account and my password no longer works,...

PL29 by Good Citizen / Bon Citoyen
  • 841 Views
  • 5 replies
  • 0 Bravos

Resolved! Forgot log in information

My wife forget log in information, both email address and pin, how can she get her log in information? thanks

ben2018 by Good Citizen / Bon Citoyen
  • 1100 Views
  • 8 replies
  • 0 Bravos

Resolved! Free extra data for charity event

Hello I am biking to Vancouver in support of the Centre for Addiction and Mental Health (CAMH) and I am wondering if it is possible to get some free extra data for the trip as I will be out of wifi coverage for most of it. Thanks!

victor00 by Great Neighbour / Super Voisin
  • 643 Views
  • 3 replies
  • 1 Bravos

Resolved! Any Student Discount

I am student and I want to know is there any discount for student! If anyone knows any plans or promocode please help!

patel5a2 by Great Neighbour / Super Voisin
  • 5628 Views
  • 9 replies
  • 0 Bravos

Public mobile 5G

I am wondering if public mobile will use 5G towers to help have better coverage I realize it will probably be a long time before they actually give 5G service but I am hoping they will do something similar to what they did with 4G where they use the ...

Gavin7 by Good Citizen / Bon Citoyen
  • 3336 Views
  • 9 replies
  • 1 Bravos

Resolved! Using phone in Portugal

Can I purchase an add on to use my phone in portugalif so how and how much

Fury1 by Great Neighbour / Super Voisin
  • 1139 Views
  • 6 replies
  • 1 Bravos

auto pay

my auto pay didn't go thru and my phone was put on hold? 

jeff13 by Great Neighbour / Super Voisin
  • 612 Views
  • 6 replies
  • 0 Bravos

PART 2

I have a number ported which does not get texts, phonecallsdoesnt workmy old number from PM is now closed i have no hotspot i just want a number that works with a phone   

Jenjen78 by Great Neighbour / Super Voisin
  • 564 Views
  • 4 replies
  • 0 Bravos

Resolved! Changing phones

Does anyone know how I can transfer my Public Mobile phone number to another phone? My old phone was lost and I need to activate my number on my ne phone.

gohabsgo by Great Neighbour / Super Voisin
  • 786 Views
  • 3 replies
  • 0 Bravos

Resolved! Slow speed after upgrading plan to 15 gigs.

I used to be on a plan with 2 gigs of data and it was quite fast, faster than my work computer network. I would actively not use the workplace wifi because the speed was faster on my phone. The day I upgraded to the 15 gig data plan I am now getting ...

Ryukin182 by Great Neighbour / Super Voisin
  • 1568 Views
  • 14 replies
  • 0 Bravos

Compatible phones

Hi, I am looking at Samsung Galaxy phone. I can't seem to find very many that will work on P.M?I'm looking at the A32 or A52 Galaxy models.Will these work?Thank you

cell1 by Good Citizen / Bon Citoyen
  • 1187 Views
  • 8 replies
  • 0 Bravos

Resolved! Canary Islands

I see that Spain in a country included in long distance add on.  Does that include the Canary Islands?  They are not geographically in the country of Spain, but are located off the coast of Africa.  Thanks for the help.  

BPrior by Good Citizen / Bon Citoyen
  • 2289 Views
  • 26 replies
  • 0 Bravos

Resolved! Replying to your reply

Your  email to me said you did not see the $80.48 charge I am enquiring about. Being I cannot reply to your email directly nor can I phone you or have a live online chat  I don’t know what any satisfactory methods there are to communicate. The charge...

Alanhowey by Great Neighbour / Super Voisin
  • 820 Views
  • 7 replies
  • 0 Bravos

Resolved! New customer question - I don't have a phone number, how do I get one?

For all the public mobile links I have accessed to get started, it prompts me for a phone number.  I don't have one. I need one. Specifically, I would like to receive a new phone number, a public mobile plan and purchase a pre-owned phone. The SIMon ...

jolean01 by Great Neighbour / Super Voisin
  • 1706 Views
  • 14 replies
  • 0 Bravos

Resolved! data

Why was a lot of my data used when I was on wifi and not online much. over 400 meg at one time.  Not normal. 

LHFisher by Great Neighbour / Super Voisin
  • 1082 Views
  • 9 replies
  • 0 Bravos
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