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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! CHARGED TWICE

Need help, try to change my plan on July 21, I selected first 40$ with 3G speed and 5G data, but because no answer or confirmation I did again but different plan 41$ with 4G speed and 4G data, again no confirmation, but Yesterday I checked my account...

Resolved! Changed phone number in self-serve and can't use phone

I changed my phone number last night online and the 1st number I accepted ended up belonging to someone else. Went back online and changed again, this time I tested it by trying to make a phone call in which it drops the call right away. Can't text o...

WiFi access

Resolved! Charged twice

My old 3G plan renewed on July 12 - they offered me an upgrade on July 13 and I selected to do it - it charge me for a whole new plan - so I paid twice this month - it must be a glitch in the system - can someone look into this and provide a credit?

Changing plans

Hello, I've been trying to change my plan for over a month. I have sufficient funds in my account for the plan I wish to upgrade to. However, when I click on complete payment, I get the following error message : "Oops! Something went wrong, please tr...

Resolved! Changes to e-mail

Has anyone been able to change their e-mail address used when they first opened it? I've tried putting in a request but can't get my ticket to process through. When I first signed on to make an account the email I put down wasn't quite right, althoug...

Resolved! locked out

this is when the PM format completely falls apart. when one finds themselves wanting to confirm their data usage but because of a password glitch they are locked out of their account (too many failed attempts, even though I reset my password).and th...

Resolved! 2G/3G/4G ?

What is the difference between 2G, 3G, 4G?

Resolved! Changing Plan & Discounts

Good evening, I am currently on the $25 1GB plan and am looking to change to the $50 10GB plan for two months as I do not have internet at my cottage. My question is, if I switch to the $50 plan and back to the $25 plan in a few months, will I lose a...

Resolved! Adding purchase

I purchased US talk tex data on July 22 and didn’t receive texting service till July 24, 7:30pm. What is my recourse?

Resolved! why i can't activate sim card

please enter a valid sim number? i enter 19 digits sim number,

Resolved! Issue with checking my up to date data usage

Ever since public mobile has updated. When I sign in to check my data usage, it has not refreshed and does not show me how much data I have remaining. I have tried refreshing the page, logging out and back in, reseting my phone. And the loading scree...

Data issue

Hi. I have a PM PLAN 10.5GB FOR $50. MY BILLING CYCLE STARTED JULY 12. MY PHONE TELLS ME THAT I HAVE USED 5.6GB OF DATA. WHEN I CALCULATE DATA USED UNDER MY ACCOUNT FOR THE SAME PERIOD, IT EQUATES 5.6GB DATA USED BUT I HAVE RECEIVED NOTIFICATIONS FR...

Account Access Issue

Hello! My credit card expired, and I wanted to update in online, but could not access my account.I reset the password. Asked to send email password reset - no email received. Phone number worked, but still could not access my account with new passwor...

Resolved! How do I speak to a live human

I can not figure this out. I am unable to log into my account and dont know why on self serve. I need a real human. How do I do this. I got a message from an agent saying the live chat expired. But I dont know where the live chat is to see it. I do n...

Hi. I added 1 GB of data for 15$. But it doesn’t seem to be working.

Resolved! Paper billing

Hi I would like a paper billing from the time I started using this number. This is required for official purpose.Alternatively, if you can guide me to a PDF of monthly bill with my name, account number, and home address that should also suffice. Rega...

Resolved! Login in my account

I have just registered in the community with my email and password is that the information I use to login to my account cause I'm trying to register for my account online so that I can make a payment to my phone as my bill is up and I still need to p...

Resolved! Travelling from BC to Washington State

We are soon leaving BC for Washington State, does anyone know if 3G still works in this state? I am planning on adding on the 10-day US Roam talk-text and 250MB data....but am wondering if it will work now that 3G is being phased out?

Resolved! Old Public Rewards - will these disappear when I switch to a new plan?

Currently on $120 7.5GB 90 day plan, and I have $27 in rewards. Thinking of switching to a 4G plan, $41.25 per month, but it's not clear to me what happens to my rewards... do these disappear? thanks!

Are there plans for customers to reward their loyalty?

I noticed that new customers get the same offers that long standing customers are getting. Are there any offers to reward our loyalty?

Resolved! Roaming

My cell is roaming and I live in Canada. Not inThe USA but I live near Lake Erie.I cannot send texts o

Resolved! Change email

I can’t get logged in to make a payment. I set up the account that I no longer have access to the email and it required a code that is going to be emailed. I can’t log in

account deactivated issues

Payment went through and account is still deactivatedPls reactivate account

Data network is not working

I have galaxy A32, currently network is not working for a few weeks. I followed all instruction including, restart, check connection, check memory, reset network and etc. I need to talk to tech support to go over. Please help me. Also when I set up t...

Resolved! Can’t call out or receive calls in the US

I can’t make or receive calls in the US and I’ve purchased the roaming package. It keeps coming up “dial assist” on my phone.

Resolved! password reset

I tried so many times to log in to my account. but it's not letting me sign in, and i have already reset so many times.

Resolved! Unable to create ticket

Hello. I'm unable to create a ticket, it goes to a login screen, but the login button never actually does anything.I'm trying to active my plan, while porting over an exiting number and got the error code 821. When I tried again it said my phone numb...

Resolved! Bought a SIM. Transaction error first but charged twice. Order 298502

My first attempt to purchase a SIM through Scotia Bank failed due to a mismatch in the billing address (it said, "the zip code was incorrect" though I was correct). On the second attempt, I was successful with my RBC account. I got the receipt of the...

Resolved! 3G to 4G plans

Hey guys Currently on a $40 3G plan with 5GB data. I'm thinking of going for the $45 4G plan with 6GB data. Realistically how much difference will I notice? My 3G plan already connects to LTE most of the time and as far as I understood that's the sam...

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