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Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Locked out from resetting password

Hi. I am locked out of resetting my password and cannot access my account

Resolved! Rewards

Bonjour, Rewards are usually add in my account so my required payment is lower.I paid my renewal without rewards rebate being applied (15 $, so I paid 75 $ + tx) instead of 60 $ usually. So next period I should see 15 $ (twice) deducted from the nece...

public wont accept my debit visa

Help need to pay my bill but public mobile wont accept my visa debit

Resolved! Activation failed

I attempted to activate my new Public Mobile sim card through the "Getting Started" process on the website, but after I submitted all my information, the processing got stuck on step 3 and wouldn't complete. I cannot log in to Public Mobile using th...

Resolved! Left public mobile, could not stop autopay before I changed numbers and my account is locked.

I left public without canceling autopay. Now I can't login because my account has been deleted.

Cannot connect to Public Mobile network

Dear Public Mobile: I recently activated my new public mobile account; payment has been verified, and the account is in good standing. I inserted the SIM into an iPhone X, and i cannot get any service. The phone displays "Public Mobile"; I have manu...

Resolved! Community inbox - Sent - read or unread

HI All, it is another question for Community inbox. In the old community, it is easy to see if a message I sent to another person is read or not, it will be Bold if not read, I think. Is this feature gone? It seems like for the message I sent, ...

Not ported, unable to receive calls from SOME phones

Hi Everyone, I got a new number from Public Mobile and activated it two days ago. I can make calls and, sometimes, receive them. However, when I try from my wife's Roger's phone I get "This number has not been assigned". How do I fix this problem? Ho...

Resolved! Charge Question

I live in Ontario and was wondering if I will be charged extra if I call someone who lives in Ontario but was traveling in the US when I called them. Thanks.

Payment

I can’t make a payment right now - it’s not accepting any cards ??? Please help

SIM NOT WORKING

Spent 80$ n a sim just for the data to work and no number on it

Resolved! Overpaid and/or overcharged

I have been over charged though Pre authorized payment. I’ve paid over $200 in less than a month and I’m very frustrated that I’m not getting help with this. I don’t know how “someone” keeps taking money ($50) from my account every two weeks when I...

Resolved! my friend who referred me and I did not receive our referral credits

Hello, when I set up my account I did add my friends referral code which was XXXXX however neither of received notifications or credits. My friend has communicated with Walter a support agent who said I must follow up. please let me now if you requ...

Resolved! Locked out of account

this is so frustrating my email needs two factor authentication to log in ( they need to send me a text). My Public Mobile account password needs to be reset, but to do that they need to send a reset email to an email account I cant access. I am tryi...

Why no more Top Contributor Announcement

Lounge worthy

Resolved! Account Balance does not show payment

Hi, I've recently received an email from Public Mobile saying my payment of 15$ for my plan was received, however my account balance shows 0$ available with 15$ payment due before Feb 9. I've paid the 15$ however and received an email confirming it. ...

I need help

I have trouble with my payment because I can not registered my credit card

Can I text multiple people at once?

I am a new user. I tried to text two people today and it did not go through. I have an iPhone. I do have iMessage set up when I’m Wi-Fi. I have mms clicked and sms when not in wifi. I am able to text each individual separately….. thanks

Resolved! I got email saying my phone has been suspended

Service with Public Mobile seems to be getting worse, looking at change

Resolved! compatibility

Sorry, but does anyone know if this phone is compatible? Can't find its exact match in the list. Thank you! Motorola Moto G Play (2021) 32GB 6.5" Display 5000mAh Long Lasting Battery XT2093-3 Unlocked Smartphone

Resolved! receipt of payment

I require an official receipt of payment, monthly, for my accounting records. The receipt needs to match the amount deducted from my credit card (obviously). This is not a question, as much as a request.... Thanks,Fraser

Resolved! Community Guidelines?

Anyone has a link to the boring Community guidelines? those about what to do , what not to do, "fine terms".. nothing to do now and would like to have some fun bedtime reading tonight

suspended account email autopay

Resolved! Refer A Friend

"Combined Rewards amount cannot exceed the value of your rate plan."Does this mean that I can collect rewards if the referral chooses a plan that is more expensive than mine?

Resolved! Stolen Phone: activating new sim card

The phone we use as a building buzzer was stolen and the account has been suspended for the time being. We plan to buy a new phone and a new sim card, and then just change the sim card number and keep the same phone number. Is that possible? If so, w...

Resolved! Account locked

Hello. I'm trying to enter to my online account but it says ( account locked) and try after 1 hour. I've tried after 24 hours but it still the saim

Resolved! I cant swap my sim

Hello I lost my old phone and cant find it on find my device app shows offline and doesnt show last location i put it in secure mode Now i bought a new phone and new sim card but cant change sim on my account because it says need need code sent too m...

Resolved! 500 one-time Int'l LD bonus 500 MIN

Can 500 one-time Int'l LD bonus 500 MIN only be used for long distance and international calls?or can they be used for local calls as well? Reason for this question is that I am on $15 , 100 minutes plan and have used up 90 mins and left with 10 min...

Payment

Wont go through