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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by • Public Mobile
  • 51620 Views
  • 156 replies
  • 40 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by • Public Mobile
  • 59982 Views
  • 186 replies
  • 30 Bravos

Resolved! Wrong addon

I mistakenly added a US data add on how can I redeem my money?

Resolved! Forgot login

Can't login to update payment info....firgot email and or password used

Maggyann by • Great Neighbour / Super Voisin
  • 925 Views
  • 4 replies
  • 0 Bravos

Resolved! Do add-ons expire?

New here I purchased a 1GB Data add on as I blew through the allocated data on my monthly plan - i won't use it all before the new month starts - my question is will the 1GB (or whatever is left of it) roll into the next month or does it expire?

suezq72 by • Great Neighbour / Super Voisin
  • 789 Views
  • 3 replies
  • 1 Bravos

Resolved! Compatability

I need a new phone. I was looking at the Samsung a22, all I can find is the international model. Will that work on public mobile? Thanks for the help!

lbeancustoms by • Great Neighbour / Super Voisin
  • 1004 Views
  • 4 replies
  • 0 Bravos

Resolved! Mistake

I was going to add 1 GB data on my addictiional but by mistake I added 100 min of Philippines which is no use for me how I can redeem back $15 dollar and add data 

gurdeep0458 by • Great Neighbour / Super Voisin
  • 594 Views
  • 2 replies
  • 0 Bravos

Line connection

When I call my cell phone from a land line it goes through.  Another cell phone to my cell phone is getting the message 'currently not available?  Why

wendygraham by • Great Neighbour / Super Voisin
  • 817 Views
  • 6 replies
  • 0 Bravos

No Data

I have a Samsung A72 and not getting data tried resetting my APN still not working.Rebooted my phone still no data 

Jaxhuego by • Great Neighbour / Super Voisin
  • 407 Views
  • 2 replies
  • 0 Bravos

Wrong MEID number

I recently switched from Chatr to Public, and when activating I entered the wrong MEID number. My number won’t transfer until that number is corrected. How do correct this? 

Karlslj94 by • Great Neighbour / Super Voisin
  • 624 Views
  • 3 replies
  • 0 Bravos

Resolved! Changing Plans mid way?

My plan has a next renewal date of July 24th, but I kind of want to upgrade from the $15 plan to the $35 plan sooner than that day. Does changing onto the $35 plan now wasting the money spent for the $15 plan?  (is it even possible to change onto the...

Refund

Hello.  I decided to stay with my current service provider. I ordered a sim card and it never got delivered because it said wrong address.  There is no 101A Avenue so that is probably the issue.  I guess it's just 101 avenue.  The sim card came back ...

Resolved! $10 plan

Why did my $10 plan disappeared. Its now $15. Please advice.

Dkai001 by • Great Citizen / Super Citoyen
  • 7691 Views
  • 66 replies
  • 0 Bravos

Resolved! Not Autopay

I want to desactive the Autopay Option

Leti by • Great Neighbour / Super Voisin
  • 559 Views
  • 2 replies
  • 0 Bravos

Resolved! credit card error

Chatbot said to wait for a customer support agent..  So i shall wait.

fortis by • Great Neighbour / Super Voisin
  • 933 Views
  • 4 replies
  • 1 Bravos

Resolved! Login

I have problems login my account big problem 

Dill33451 by • Great Neighbour / Super Voisin
  • 857 Views
  • 4 replies
  • 0 Bravos

Resolved! payments

I need to retrieve a second payment i made by mistake 

fortis by • Great Neighbour / Super Voisin
  • 796 Views
  • 3 replies
  • 0 Bravos

Resolved! No add-ons under US Roaming column on My Add-ons page

I am unable to purchase a new 10-day add-on because the roaming add-ons are not visible on the My Add-ons page. They were, but now they’re not. The other columns are populated with various add-ons. Any ideas?

ben_wb by • Good Citizen / Bon Citoyen
  • 2266 Views
  • 15 replies
  • 1 Bravos

Data

I used to have several gigs of data, but some has been removed from my account, why? I need it put back on.

Demers by • Great Neighbour / Super Voisin
  • 593 Views
  • 3 replies
  • 0 Bravos

Understanding my charges

I was travelling to the US so I purchased a more inclusive plan with more data, calling and texting until I got there and realized that none of it was valid if I didn't pay for roaming. I bought top-ups so I was charged $22.40 on June 21, but I was a...

bhayanishah by • Great Neighbour / Super Voisin
  • 741 Views
  • 4 replies
  • 0 Bravos

Resolved! No Service

I canceled my TELUS account and activated a Public Mobile account but when I put in the Public sim card I still have no service. What am I doing wrong?

JeannettePink by • Good Citizen / Bon Citoyen
  • 1888 Views
  • 10 replies
  • 0 Bravos

Resolved! update credit card

Does not allow me to update my credit card info

Mom3 by • Good Citizen / Bon Citoyen
  • 3040 Views
  • 18 replies
  • 0 Bravos

Very slow data on S22 ultra phone

I have an s22 ultra and have noticed for quite a few months my data is extremely slow almost to the point it isn't working and had been inconveniencing me quite bit, sometimes I have to try and load pages several times and then it start working and s...

Neil_2900 by • Great Neighbour / Super Voisin
  • 826 Views
  • 3 replies
  • 0 Bravos
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