MMS and data

[RYC]

Hi, Since I am with public mobile I have not been able to send any MMS and/or access data despite de fact that it is included in my package. What should I do to have full access with my phone Sonim XP7700 with Android 5.1.1. ?

[softech]

@RYC   glad it works

Again, your phone released before 2017, it could stop working any time, so be aware.

[RYC]

Seems to work better with this set-up. Thank-you.

[RYC]

Seems to work better. Thank-you.

[softech · Accepted solution]

---

@RYC wrote:

APN Type: default,supl,mms

         or    default,mms,agps,supl,fota,hipri

           (might need to include dun for hotspot)

---

@RYC 

start with 

APN Type: default,supl,mms

and see if it works

[RYC]

Ok Thank-you. I am trying a new one. What should I set here  (this is no clear to me)?

APN Type: default,supl,mms

         or    default,mms,agps,supl,fota,hipri

           (might need to include dun for hotspot)

[softech]

---

@RYC wrote:

I have two choice in access point.  TELUS SP or TELUS ISP.

---

@RYC   you can try to update either of that (or even create a new one), and then select that one you updated as the one to be used

you can compare my list below.  But again, it is possible it won't work because the phone is too old, according to the Telus post I mentioned above

here is the full APN details:

APN: sp.mb.com
Proxy:
Port:
Username: <blank>
Password: <blank>
Server:
MMSC: http://aliasredirect.net/proxy/mb/mmsc
MMS Proxy: mmscproxy.mobility.ca
MMS Port: 8799
MCC: 302
MNC: 220
Authentication Type: Not Set
APN Type: default,supl,mms

         or    default,mms,agps,supl,fota,hipri

           (might need to include dun for hotspot)
APN protocol: IPv4
APN roaming protocol: IPv4
APN enable/disable: APN enabled

                or  Turn APN on/off APN turned on

Bearer: Unspecified
MVNO (Mobile virtual network operator) type: GID
MVNO (Mobile virtual network operator)value: 4D

[HALIMACS]

@RYC 

 Try these APN Settings:

Name: Mobile Internet
APN: sp.mb.com
Proxy: Not set
Port: Not set
Username: Not set
Password: Not set
Server: Not set
MMSC: http://aliasredirect.net/proxy/mb/mmsc
MMS proxy: 74.49.0.18
MMS port: 80
MCC: 302
MNC: 220
Authentication type: Not set
APN type: default,mms,agps,supl,fota,hipri,dun
APN protocol: IPv4
APN roaming protocol: IPv4
APN enable/disable: APN enabled
Bearer: Unspecified
MVNO type: GID
MVNO value: 4D4F

[RYC]

I have two choice in access point.  TELUS SP or TELUS ISP.

[softech]

@RYC   check this, your phone could be too old

https://www.telus.com/en/support/article/multimedia-messaging-browsing-services-update

While your phone model is not on the list, but the affected list there is not covering all phones affected (there are just too many phones out there)

Your phone was released in 2015, before the 2017 date mentioned there.

Also, the OS is a bit old too

[dabr]

@RYC   Is your data enabled on the phone as MMS cannot be sent or received without it.  You'll also need to make sure you have the correct APN settings for this which can be checked at this link:

Android:  https://www.publicmobile.ca/get-help/articles/set-up-data-on-an-android-phone

[esjliv]

@RYC - do you have your data option on in the settings of your device? This needs to be on when receiving or sending MMS.

If you do have data on try performing a reset of the device's network settings.

You could also check your APN settings. For Android phones try editing to this.

https://www.publicmobile.ca/en/on/get-help/articles/what-you-should-do-after-activating

https://www.publicmobile.ca/en/on/get-help/articles/set-up-data-on-an-android-phone