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Great Neighbour / Super Voisin

The email registered on my file is someone else from whom I purchased connection. If I log in my account then the one time password is sent on that email. I want to change that and make a payment urgently please help me. 


Mayor / Maire


You will need to contact a CS_Agent to change the email on your account once all credentials are confirmed to avoid SIM swapping.

Model Citizen / Citoyen Modèle

Hi @100423807 

submit a ticket with SIMon Chatboth

typ: forgetting information
and Click, Forgot My account Email
then Click, Contact Us
and, Click here to submit a ticket.


or send a private message to CS_Agent


Mayor / Maire

@100423807   no worry, you can open ticket with PM Support and ask them to change the email address used on My Account to your own.


1.  Open ticket with Chatbot for faster response (2-48 hours), using direct link:

Start by typing "Forgot Login Information", then click "Contact Us",, then click "Click here to submit a ticket ↗" 

2. if you have problem with Chatbot: Private message CS Agent at:

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there


Model Citizen / Citoyen Modèle

@100423807  You need supports help to change email 

Getting support / submit ticket



edit you can 611 with voucher and if you know pin just 611


  • Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to our Agents. Click here                 


Or while your already here and logged in the community


  • you can send a private message to our  CS_Agents by clicking here.