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Payment Processed but Plan isn’t Renewed

gmb951
Great Neighbour / Super Voisin

Hi there it shows funds have been withdrawn and my account is active along with it being paid, but my data and texts don’t work still. 

3 REPLIES 3

esjliv
Mayor / Maire

@gmb951  Try:

  • restarting your phone
  • toggle into and out of airplane mode
  • remove and reinsert your SIM card
  • can you try your SIM into another phone to see if the services work, ruling out a device issue here. They move the SIM back into your phone...sometimes this helps finicky things

softech
Oracle
Oracle

@gmb951   did you pay via My Account or *611?

 

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