Community

Mare2 · ‎02-01-2023

I need my account number to change providers. How do I get this?

Handy1 · ‎02-02-2023

@Mare2 Log in here https://telusidentity.telus.com/as/authorization.oauth2?response_type=code&client_id=cc26d3b9-3370-4...

with you email and pass you used to activate SIM card if you had it activated in store you will need supports assist ace to creat account if never done before

Getting support / submit ticket

Get support by starting a conversation with virtual Chat box /SIMon. Click here

Or while your already here and logged in the community

you can send a private message CS_Agents by clicking here.

Watch for reply top of page to the

Right ( envelope image )

softech · ‎02-02-2023

@Mare2 wrote:
How do I log into my account. What is the address ?

@Mare2

login here:

https://selfserve.publicmobile.ca/

login id would be the email address

if you have forgotten the email address used, first try to use the Reset Password link there, enter any possible email addresses you could have used and see if it works

if not, PM support will be your friend then, please open ticket with them

1. Open ticket with Chatbot for faster response (2-48 hours), using direct link: https://publicmobile.ca/chatbot.

Start by typing "Forgot Login Information", then click "Contact Us",, then click "Click here to submit a ticket ↗"

2. if you have problem with Chatbot: Private message CS Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

Mare2 · ‎02-02-2023

How do I log into my account. What is the address ?

Mare2 · ‎02-02-2023

How do i log into self serve?

cellphoneuser1 · ‎02-01-2023

@Mare2 wrote:
I need my account number to change providers. How do I get this?

That's not needed. IMEI number or PIN could be use if you don't have account number.

Handy1 · ‎02-01-2023

@Mare2 Log into self serve and go to profile tab

for you account number

My account

Legend and features

Change plan / update cc /auto pay

Account #/ change # port /swap SIM

softech · ‎02-01-2023

@Mare2 login to My Account, profile page, and the account number is there

https://selfserve.publicmobile.ca/en/account/my-profile

dust2dust · ‎02-01-2023

Log in to your account, go to the profile tab and hover or tap the account number.