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Transferring phone number

Great Neighbour / Super Voisin

How do I transfer my current phone number to public mobile 


Mayor / Maire


It is pretty easy:

- Purchase a SIM from a Telus/Koodo store, Canadian Cell Supplies online or Amazon

- Leave your old SIM in your phone 

- Activate the SIM on a laptop or PC

- Wait for the text from your old carrier and reply to the text confirming you are porting over to PM within 90 minute window. DON’T miss replying or porting will be cancelled

- Continue to use your phone with the old SIM in your phone until porting is completed. This could take up to 2 hours

- Power off your phone and swap the SIM then power on the phone 


And welcome to PM and save on your cell phone bill!

Model Citizen / Citoyen Modèle

@Kaidynjackson  Porting number 

When transferring (porting) your number to any new carrier it’s important to remember to leave the old providers SIM card in the phone until you receive the confirmation text from old carrier @that point you have 90 mins to reply YES to the confirmation text … also when going thru this process the new provider will want you old providers account number and will ask for IMEI number disregard this (IMEI) number as it has a tendency to just cos porting hiccups .. so if your ready to port to pm and already activated a SIM card you can go to your self serve serve profile tab and change /transfer (port) number this can also be done on activation but it’s advised to pick a temp number first then port 

Model Citizen / Citoyen Modèle

Hi @Kaidynjackson 

get new SIM card for PM and keep your old SIM card in your device active and you will get SMS text to you reply   yes


and after that turn off device take out old SIM card and insert new SIM card PM and reset network to be everything working fine.

Mayor / Maire



First, make sure your old provider account is still active.  Login to your old provider account and make note of the account number


Then get a PM sim card from Telus or Koodo store or Amazon

(do not order from PM online as it could take long for them to deliver)


Once you have the sim card, activate your account at  You will request to Transfer your exiting number instead of picking a new number.  Please provide your current phone number and the account number of the old provider as the porting info.


Once activation completed , still have the old provider sim card in your phone.  Your old provider will send you a SMS and ask your permission for the porting.  You need to reply YES within 90 mins for the porting to complete


Once replied yes, you can put your PM sim card in a phone and wait for incoming calls to come.  Reboot your phone ever 30 mins and test incoming call from another line.  If incoming call reaches your PM sim card, then the Porting is completed