Where are my gifts

[Saucisse]

Hello

i can no longer see (Christmas) gifts from public mobile (free data and minutes). It used to be just below my plan usage breakdown. What happened? 

[Community_QA]

when will PM fix the cache problem?

[HALIMACS]

Indeed, when one is able to reach the self-serve landing page, those little roundabout refreshers can be useful.

I have wondered whether there was a purpose for having more than one in various sections or whether one refreshes all sections.

[dust2dust]

@Saucisse  - just a tips, the refresh icons lower down (not the browser page refresh button) have ALWAYS worked for me. It's not ALWAYS necessary to use incognito mode.

[softech]

@Saucisse   just a tips, instead of refresh, ALWAYS use Incognito mode to login My Account to avoid confusion

[HALIMACS]

Indeed @Saucisse , one of the most prevalent issues affecting Public Mobile customers these days (for months now...) is the horrid caching issues abundant in their self-serve site.

The erroneous information is causing customers to believe something is there that shouldn't be -or- something they thought they had isn't.

Either way, it causes some to perform actions they otherwise do not need to do.  (like add funds, purchase additional add-ons, believe certain limits have been reached, etc, etc,)

And Public Mobile simply glosses over this and adds a little refresher icon instead of actually fixing the problem.   

3rd tier means 3rd tier for a reason.

[Handy1]

@Saucisse  Yay glad you got it sorted out 

[Saucisse]

Weird.. refreshed the page like 5 times… waited a few minutes and logged back in and now it’s there… anyway.

thanks

[Handy1 · Accepted solution]

@Saucisse  

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