02-04-2023 06:18 AM - last edited on 02-04-2023 08:13 AM by computergeek541
So in trying to contact an agent system asks for the actual date I started with Public. WHO KNOWS THIS EXACT INFO. LIKE I JUST SAID IN PREVIOUS POST THIS IS REDICULOUS AND IF THERE IS AN AGENT MONITORING THIS PLEASE PAY ATTENTION TO HOW BAD THIS COMPANIES SERVICE IS.
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02-04-2023 01:13 PM
I feel for you -------
That's how stupid over security measures work with just about all companies. Try again and perhaps another agent will be more reasonable.
I have encountered a stupid credit card agent - Contacted them because I had troubles logging into my card account - among the frustrating security questions such as mother's name, age, card number, security number etc. was also what amounts were my last 3 transactions - HOW would I remember this or find it without logging into my account – Hung up and tried again with a different agent who was way more reasonable and did promptly solve my problem.
02-04-2023 10:19 AM - edited 02-04-2023 10:31 AM
Self serve service isn’t for everyone. Hopefully you can get this resolved.
02-04-2023 09:04 AM
@Bill10 - that sounds like you choose "Can't Verify" when trying to submit a ticket with SIMon Chatbot. Were your two main verification questions not working for you; those are usually the most convenient to use.
Remember, first step you need to verify your Community credentials, then later it asked for other verifications, one including your My Account credentials (email and password).
Perhaps you received an activation email when you activated with Public Mobile. Check your email inbox, for that welcome email.This would tell you the date. OR, check back on credit card statements for the first charge to Public; as this is prepaid services your first payment date would be the first date of service.
Still issues with connecting with customer support (CSA), then use that 2nd method @Handy1 provided to private message CSA. They will ask you questions to verify yourself, and take it from there.
02-04-2023 06:49 AM
@Bill10 Contacting a agent
Getting support / submit ticket
Or while your already here and logged in the community
Watch for reply top of page to the
Right ( envelope image )
02-04-2023 06:40 AM - edited 02-04-2023 06:42 AM
Try June 25, 2022, @Bill10
Looking at your initial post from then, it appears you were activating here at the time.
See that thread below you started then:
https://productioncommunity.publicmobile.ca/t5/Get-Support/NO-CONNECTION-YET/td-p/837316
02-04-2023 06:23 AM
@Bill10 wrote:So in trying to contact an agent system asks for the actual date I started with Public. WHO KNOWS THIS EXACT INFO. LIKE I JUST SAID IN PREVIOUS POST THIS IS REDICULOUS AND IF THERE IS AN AGENT MONITORING THIS PLEASE PAY ATTENTION TO HOW BAD THIS COMPANIES SERVICE IS.
You can chat with Simon for help, if Simon can’t help, he would let you submit a ticket.
https://www.publicmobile.ca/en/on/get-help