Referral reward lost

[wendyle181]

Hi, i have two referrals butthe rewards are lost in Feb.

They are my friend and their plans are still active. 

What should i do?

[HALIMACS · Accepted solution]

@wendyle181 

This is usually the result of one of two things:

1. one, or both, of your friends accounts are no longer active/with Public Mobile
2. you placed your account in lost/stolen mode within the last cycle and upon resumption of service, your rewards were affected on the next renewal

A CSA can confirm which of the above was your case.  Depending on the situation, they may be able to retroactively credit the reward value.

[Handy1]

@wendyle181  There accounts are probably suspended but you can ask support to look k to it for you 

if there account ts are active 

Getting support / submit ticket

• Get support by starting a conversation with virtual Chat box /SIMon. Click here                 

Or while your already here and logged in the community

• you can send a private message   CS_Agents by clicking here.

  Watch for reply top of page to the

   Right ( envelope image )

edit I had same thing happen a month ago but two were in suspended state once those referrals made payment I got the rewards back and applied