- Mark as New
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
02-04-2023 07:59 AM
Hi, i have two referrals butthe rewards are lost in Feb.
They are my friend and their plans are still active.
What should i do?
Solved! Go to Solution.
- Labels:
-
Rewards
- Mark as New
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
02-04-2023 08:14 AM - edited 02-04-2023 08:15 AM
This is usually the result of one of two things:
- one, or both, of your friends accounts are no longer active/with Public Mobile
- you placed your account in lost/stolen mode within the last cycle and upon resumption of service, your rewards were affected on the next renewal
A CSA can confirm which of the above was your case. Depending on the situation, they may be able to retroactively credit the reward value.
- Mark as New
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
02-04-2023 08:02 AM - edited 02-04-2023 08:05 AM
@wendyle181 There accounts are probably suspended but you can ask support to look k to it for you
if there account ts are active
Getting support / submit ticket
- Get support by starting a conversation with virtual Chat box /SIMon. Click here
Or while your already here and logged in the community
- you can send a private message CS_Agents by clicking here.
Watch for reply top of page to the
Right ( envelope image )
edit I had same thing happen a month ago but two were in suspended state once those referrals made payment I got the rewards back and applied