Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
How to change my plan
From what I've read, Public Mobile coverage is essentially Telus coverage, which is provided by Bell towers in the east. Is this 100%? I ask because in cottage country, I have a cell booster directional antenna pointed at the following Bell tower. ...
it's been longer than 90 minutes and didn't receive a conformation text
Hello,Why is my service disconnected and why was i not told about it. I received a message updating me that i have been charged for the payment which was supposed to be the 7th i dont know why am i charged on the 5th. Anywho i have been charged and t...
I activated my account - the assigned number is already in use by another person! I sent a message to admin, get a validate account request, do so and then wait 24 hours with no reply. This service is horrible! I am paying for phone service that ...
I've been with PM for a bit now. However, I've only needed their most basic plan up until this point and didn't require great speeds or reliablity. Recently however, I've found courier work that will require a more extensive plan and good speed and ...
I was double charged one week ago yesterday, payment was for $42 and i was charged 3x by my bank, and only 1 payment went through.tarenbai222@gmail.com
Do adds on still roll to next cycle if I cancel autopay and miss the payment? I have 500-75=425 Canada wide long distance minute add on that I purchased in April 2021 and they keep on rolling to next cycles. Question. If I cancel my autopay right n...
my phone is saying "No SIM card" and i have no service, despite there being a sim card in the phone. I even bought and put in a new SIM card but still no luck. If it is the phone and not the sim card that is the issue, will public mobile replace my p...
I would like to cancle My plan.Support team contact me please.
I'm having very poor reception issues on Telephone Rd. in Cobourg. I never had issues until about 2-3 months ago. I'm having issues connecting to calls (making them) and when they do connect with the other person, I can hear them just fine but they t...
How to set up voice message if you miss a call? And what to press when you are done?
I just purchased an add-on of 1gb, and I wanted to know if this add-on only counts for this month or if I'll be charged monthly for it next pay period? If I am charged monthly, is there a time before I'm charged again that I can cancel it for the nex...
Hi everyone, Im thinking of switching over, but is anyone having issues with data after the latest (August 2921) OnePlus update? I was fine on my Nord 10 until a week ago with its latest update. Have you seen any disruptions to data service aka no lo...
Well looky looky....When selecting the Public Mobile Bot it notifies of a 611 outage. That is a neat way, and more streamlined method, of getting the message out there.
Hello, I'm at a point where I need to change my phone number. I really do love my number so this has come after great consideration. While attempting to use "self serve" to accomplish this (since I can't call anyone for help; bad service there, Publi...
When i try to pay my bill in advance the amount due wont update. I keep getting a message that i have enough funds for my next payment available but i only have $4 in my balance.
Hi, I am looking to get my Mobile Bill statement. Can anyone help me? How to get that? Thank You.
Spoiler Email wont let me resetI can login to community but need to login to account..So I can help new customer and get free rewards for both of us..Have not logged into account in long time..updated pc also..Need mod or customer service rep to hel...
i voided a port by swapping sim card early and got in contact with my previous provider, virgin mobile. they authorized the port but my phone can only send calls. will the problem solve itself after the 30m to 2h delay or should I request another sms...
I followed the steps properly to change my Sim card and now it says there is a problem with the Sim card Why is that
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