FR
Help
Get Support
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Register now!

Forum Posts

Ask a question

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by • Public Mobile
  • 25487 Views
  • 135 replies
  • 35 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by • Public Mobile
  • 36964 Views
  • 185 replies
  • 27 Bravos

Resolved! log in with phone number

Have two functional phones with public mobile but I can only log into one of them. Is there some way to login using the phone number or obtaining the details that I used when I set up the second account?

Carole4 by • Great Neighbour / Super Voisin
  • 861 Views
  • 5 replies
  • 0 Bravos

Resolved! US roaming add on

I am currently in the US and need a roaming plan - talk only.  I was able to get one for $8 plus tax and it was valid for 10 days. I need to renew it and would prefer to get a 30 day plan. Neither option is available now.  However there is a text and...

enazareth by • Great Neighbour / Super Voisin
  • 892 Views
  • 7 replies
  • 0 Bravos

Resolved! Trying to buy phone

I tried buying a phone today. Said.my billing address was incorrect. Never got an email confirmation. Used my girlfriend credit card then. Same thing. Look at banks later and we've both been charged for the phone. No email confirmations or. Or receip...

Chancemc by • Great Neighbour / Super Voisin
  • 714 Views
  • 3 replies
  • 0 Bravos

Resolved! Refer

Hi,I'm signing my mom up and pay for her monthly plan. Do I still get the referral reward? Or does she has to be the one who pay to get this promotion?  

Chile by • Good Citizen / Bon Citoyen
  • 865 Views
  • 3 replies
  • 0 Bravos

Resolved! Number transffering issue

Hey, it's Public Mobile. We're having trouble transferring your number. Looks like you entered an incorrect ESN/MEID. Someone from our team will contact you shortly using your original phone number or the alternate number provided. You can also get i...

yjkim284743 by • Great Neighbour / Super Voisin
  • 1325 Views
  • 4 replies
  • 0 Bravos

Resolved! Van Island purchase iPhone 12pro?

Wanted to get my graduates an IPhone 12 Pro, both have their own public mobile account. Where on Vancouver Island would be the best place to purchase two phones with no trade, that will work on Public Mobile system? thanks 

Oldpete by • Good Citizen / Bon Citoyen
  • 1564 Views
  • 17 replies
  • 0 Bravos

Resolved! Refer a friend promo code

Do I have to have sim card in my hand ready to activate for refer a friend code to work

Babygirl226 by • Great Neighbour / Super Voisin
  • 722 Views
  • 3 replies
  • 0 Bravos

PM SIM - $5

Might not be the cheapest deal, but if you have Prime membership, it's not bad for getting the one within 2 days for $5 https://www.amazon.ca/gp/product/B06X9ZGDWG/ref=ppx_yo_dt_b_asin_title_o00_s01?ie=UTF8&psc=1

softech by • Oracle
  • 1162 Views
  • 9 replies
  • 4 Bravos

Resolved! account problem

hi i have to account under my name but the other one i cant find it if i log in? 

joewel23 by • Great Neighbour / Super Voisin
  • 581 Views
  • 2 replies
  • 0 Bravos

Resolved! change sim card

hello I need help put in a new sim card please. Submitting the ticket failed many times and the chatbot said I can try this. Thank you. 

toanpublic by • Good Citizen / Bon Citoyen
  • 1287 Views
  • 5 replies
  • 0 Bravos

Resolved! Calls not receiving

Please note - I've been a PM customer for over a year now and have not made any changes to my account. Everything worked fine up until today.  90% of my incoming calls are going straight to voicemail today. I had 3 calls come through successfully tod...

Suspension for travel

Hello, I will travel and would like to suspend my automatic payment? Is there will cancel my line and charge me another fee to reactivate it? Thanks 

Jolifleur by • Great Neighbour / Super Voisin
  • 1026 Views
  • 8 replies
  • 1 Bravos

Resolved! iPhone Xr

I just bought a iPhone XR from your store, the condition I purchased is "Great" I just checked the battery health and its at 93% since its condition was supposed to be Great shouldn't the battery health be at 100%

cliff3 by • Great Neighbour / Super Voisin
  • 1420 Views
  • 11 replies
  • 1 Bravos

Resolved! Re: I need to re-do my port into PM

Please help...I ported over to Public Mobile from Bell, Paid my first bill of $46.00 on May 15thRight now, I'm paying for PM & Bell Mobility.Bell Mobility are telling me that PM needs to notify Bell Mobility that I ported over.Help !!

Rpenney1998 by • Great Neighbour / Super Voisin
  • 1114 Views
  • 8 replies
  • 1 Bravos

Re: All calls go to voicemail

Had my phone switched over to public mobile over a month ,not receiving calls ,my number is still active with my old provider bell ,not sure if the number transfer has been done by public mobile 

Shawngeorge1 by • Great Neighbour / Super Voisin
  • 658 Views
  • 1 replies
  • 0 Bravos

services suspended

hello, i have paid online but still my services is suspended please help me

sumanrangi5 by • Great Neighbour / Super Voisin
  • 980 Views
  • 9 replies
  • 0 Bravos

Payment issues

Why did I receive a text hours after I had made a payment to my account ( I had made an account for my lay as you go to continue) but the text said: I did not receive payment a make a payment at www.selfserve.ca -If you have recently made a payment p...

Jessicalehega by • Great Neighbour / Super Voisin
  • 693 Views
  • 4 replies
  • 0 Bravos

Resolved! RF Radiation

Should I be concerned regarding cell towers RF radiation?Should I be concerned regarding MY PHONE’s RF radiation?Will I lower RF radiation in my vicinity if I keep my phone in ‘airplane mode’?I guess my phone is not radiating anything if it is comple...

Yummy by • Mayor / Maire
  • 1398 Views
  • 13 replies
  • 1 Bravos

Discrepancy between PM Data Usage and Phone Data Usage Stats

I just received a text advising me that I have reached 75% of my data for my billing period (payment due on the 27th of every month). Checking my usage on my PM account, it says that I've used 2282.815MB / 3072MB (I have a 500MB+500MB plan, plus a 3G...

soleil36 by • Good Citizen / Bon Citoyen
  • 1611 Views
  • 21 replies
  • 0 Bravos
Labels
Copyright © 2024 Khoros, LLC
Need Help? Let's chat.