01-16-2023 09:32 AM - last edited on 01-16-2023 04:12 PM by Dunkman
I cannot log in to the silly portal to port my number from Koodo. I get nothing but error 500 in the console. No one to contact regarding this problem, and no way to resolve. Guess I'll be cancelling. Congrats on the easy $45, Telus!
Solved! Go to Solution.
01-16-2023 09:53 AM
Well now, the second option mysteriously and miraculously works all of a sudden. That is literally the first time it actually worked correctly without throwing a console load of 500 errors.
Thank you, I have sent the message.
01-16-2023 09:44 AM
To Contact CSA-agent; there are 2 methods:
https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent
Ticket has to be opened through chatbot - https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Having a ticket is preferred way to contact agent as they might respond faster then receiving personal mail.
If opening a ticket does not work very first time, contact agent directly.
- Send a private message to the CSA - agent by clicking (Ctrl+)Here
01-16-2023 09:44 AM
It does nothing of the sort when I open it in incognito mode. I can sign in, but I cannot actually send any messages. there is no dialog box to interact with. Hence why I would rather be able to connect with a human, since the automated systems clearly are not working.
01-16-2023 09:41 AM
@KeefeBella @Well right now your are signed into the community and using my bottom link will give you a direct message to support here in the community
01-16-2023 09:40 AM
If you read the message, I cannot log into any of the ticketing systems.
I get nothing but Error 500 in return. This was the case 2 weeks ago. Error 500 is not a problem on my side. It is a server side problem. Speaking to a human is too much to ask in this day and age, apparently.
01-16-2023 09:36 AM - edited 01-16-2023 09:39 AM
@KeefeBella @Did you already activate a SIM card on pm website if yes go to profile and change number you can port your old Koodo number into pm from there leaving Koodo SIM card in your phone untill you receive the confirmation text from Koodo to port @ that time you reply YES to the confirmation text you will have 90 mins to do so . Additionally if your Koodo plan is pre paid you will need supports help to port
Getting help from agent
Or get help right here in the community
Edit also tty logging in incognito mode private mode as there are cache issues with pm website