what is error code 837 when signing up

[RhondaWellicome]

what is error code 837 when signing up a new account

[Spuggetabouti1]

@RhondaWellicome  

From previous forum posts that I’ve seen, error code 837 is generally associated with your phone’s IMEI number. 

If you did not pass the payment section yet, then close out of the activation pages, and clear your browser's cache/cookies. Or, even better to just open a tab in incognito mode then try the activation again.

You can also enter the former service providers account number instead of entering the IMEI number.

If you want to try this during working hours, try this link: https://services.telus.com/chat/publicmobile/chat-pm.html?portal=publicmobile&language=en

If you got past the payment section of the activation pages, try the SIM into the phone and reboot the phone.

[softech · Accepted solution]

@RhondaWellicome 

where you try to port in from? which provider 

DO NOT try to re-attempt activation. Pm might have charged you already.  

First check if PM charge your credit card yet.  

Also, put the PM SIM in a phone and check if it connects to PM network and if it can make outgoing calls

If PM has not charge you and the sim card is not connecting, then the activation didn't completed.  

Error 837 usually comes up when you request porting and used IMEI as the information for the old provider 

If PM didn't charge you yet, you can try to activate again and request porting, but try to enter the account number of the old provider instead of IMEI.  

[hairbag1]

@RhondaWellicome 

try again in 60 mins, but first log in using incognito mode.