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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 26858 Views
  • 139 replies
  • 35 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 38736 Views
  • 185 replies
  • 29 Bravos

Resolved! Autopay not working for second month in a row

I have registered autopay that public mobile has my card information. Last month they text message me about insufficient fund, fixed the issue last month through back and forth with moderator Now this month again, I was under the impression the autop...

chanpcp by Great Neighbour / Super Voisin
  • 1256 Views
  • 8 replies
  • 0 Bravos

Rewards from Canadian Cell Services

I bought a SIM card and 2 months services from Canadian Cell services to get the free sim card and 1 month free, for my mothers phone. Unfortunetly I did not understand I was supposed to activate through Canadian Cell services.  I activated directly ...

JP8 by Good Citizen / Bon Citoyen
  • 672 Views
  • 3 replies
  • 0 Bravos

Resolved! Data Reset

How do you find out when your data plan rolls over into the next month? Is it the same day that the bill is due?

ws2 by Good Citizen / Bon Citoyen
  • 659 Views
  • 3 replies
  • 0 Bravos

Add-on Data and plan data available but not working

hi, I purchased some data and also have some data from my original plan, but when I'm outside I cannot seem do do my tasks, for example downloading emails and such with data. I can download them just fine once I'm back home and use wifi to do so. Any...

Choudhury by Good Citizen / Bon Citoyen
  • 900 Views
  • 7 replies
  • 1 Bravos

Resolved! Referral bonus

Hi Guys, I got a SMS from PM said there are could be $30 bonus (20+10) if I refer a friend and activate before June 25th, like following, is it legit? have you guys received this? Thanks. Addition bonus

Screenshot_2021-06-06-16-06-41-359_com.google.android.apps.messaging (1).jpg
lon_h by Good Citizen / Bon Citoyen
  • 1104 Views
  • 6 replies
  • 0 Bravos

Service not working

Hi All,I just got the Sim selected a number and activated the service all went well, But when i called my friend he didnt coudlnt see my number and was showing Unknown caller, I restarted my phone several times but no luck, then i tried calling the s...

Abrar104 by Great Neighbour / Super Voisin
  • 863 Views
  • 6 replies
  • 0 Bravos

Resolved! You are not subscribed to a cellular data service (iphone 5c)

I keep getting this message when trying to use mobile data. When I go into cellular data options, the only available fields are APN, Username and Password.  I'm using APN: sp.mb.comUsername: blankPassword: blank Please can anyone help?Thanks!

sean7054 by Good Citizen / Bon Citoyen
  • 1984 Views
  • 20 replies
  • 0 Bravos

Banking

How i can set my card in the oublic mobile sim so that I can make pre authorized payment?

Aaryan by Great Neighbour / Super Voisin
  • 1092 Views
  • 7 replies
  • 0 Bravos

Resolved! No data

I have no data . My data starts on the first of the month. On June 4th I got a notification that I used 75% of my data . Then on June 5th it stopped working . I have 5 Gigs of data . I didn’t use it all yet it’s not working . Why is that? thanks  Esp...

Esperanca by Great Neighbour / Super Voisin
  • 1572 Views
  • 13 replies
  • 1 Bravos

Resolved! data usage

According to Public Mobile, I have used up all of my data (4.5 G) this billing period, but my phone is telling me that I've only used 1.1G  I can't figure out where to see my data usage.

Kitch by Great Neighbour / Super Voisin
  • 1504 Views
  • 9 replies
  • 1 Bravos

No network or calls or texts

Just got a new iPhone XR and it won’t connect to data I cannot receive or send texts or phone calls it worked for an hour then nothing I called apple care and they said public mobile locked me out and to contact you 

Mikeyd83 by Good Citizen / Bon Citoyen
  • 1672 Views
  • 21 replies
  • 1 Bravos

Resolved! Straight to voicemail

Incoming calls are going straight to voicemail. Ported number from bell 2 days ago.No to “do not disturb”yes to working txt and email.iphone xr 

holleranm by Great Neighbour / Super Voisin
  • 1131 Views
  • 6 replies
  • 0 Bravos

won't accept updated creditcard

tried to updated credit card (date and ccv)- message comes that the card is not accepted by card company. Card company says the card is active. Went to the self help and went through the various suggestions multiple times. Tried using a different com...

elgordo1 by Great Neighbour / Super Voisin
  • 892 Views
  • 6 replies
  • 0 Bravos
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