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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

data being used yet find iphone and everything else says device is off

i lost/misplpaced phone, couldnt locate, tried calling several times and its off, that was may 29th. i have data charges today may 31st, how is that possible?

Attn: Please submit a ticket about the midnight rewards texts

No matter how many times I submit a ticket about the rewards texts that come in once a month at midnight, the agents handling the tickets don't seem to understand that this is something they're doing regularly to all their users. We need to submit ti...

Resolved! locked out

I cannot get access to my account as I have been locked out at first I changed the password and when I try to login with the new password it say incorrect therefore redoing made me locked out from the account. any help would be greatthank you

How do I get a ticket

Hi there, Having trouble with my phone not receiving texts. I can send them and they are receieved but cannot receive them. I am on SMS not data. How do I fix this problem?Thank you

Resolved! I can make call but not internet connection

I can make call but no internet connectionI have shutdown and remove SIM - Restart - Shutdown and put back SIMStill No internet connection -Incoming/outgoing calls are working

Resolved! Account

Account number when I signed up for my account the email was entered wrong. I need my account number

Resolved! need to create a ticket so signed up

Totally signed up and paid but get msg saying not registered on network

Calling Macau (country code 853)

I wanted to call Macau (mobile and land line) and bought the add-on for it. It doesn't work! Contacted CS and the agent is very patient but still not able to make it work. At the end, I asked for a refund. Anyone here in the community who is able to ...

Resolved! New Email

Hi , I got a divorce and have legally changed my last name. I am now using my maiden name.I have changed my email address, too. I have already changed my last name here but I need to change my email address. Can someone please help me with this? Than...

Resolved! Migrating accounts

Hey,I would like to migrate my account to Telus since there is a deal going on and I want that deal, but Telus said that I need to contact someone and migrate my Public Mobile account to Telus. Can someone please help me out with this asap!

Resolved! since 48 hours cant port

PM Customer services is worst, can any one help how to contact them

Resolved! Not receiving Text Messages

Text messages from a number of sources are not being received by me. What to do?

Resolved! Another Victoria BC not receiving incoming calls.

Hi all As there seem to be a number of posts in last few days on this issue - esp. from BC customers, please can anyone provide any insight as to what appears to be an issue on PM side? I cannot receive incoming calls - it goes straight to voicemai...

Resolved! paid plan for 3G at 3G speed but not having the service

Hello! My friend who I recommended to get service with PM is not having the 3G at 3G speed, can you please tell me why? He can make calls but not able to navigate at all. We have closed and reopened the phone and nothing works, any idea?

Resolved! Phone compatibility

when I go to check if my phone is compatible the option to choose the model and brand doesn't show up when I click the drop down button.

Number transfer issue

I switched from Bell mobility to public mobile on April 4th. I asked to transfer my number. I am still attached to bell mobility and paying $100 a month. Please help me cancel or terminate my account with bell mobility so that public mobile is my ...

Poor phone call quality

I found that my phone call audio quality is much worse than if I just record sound on my phone. I tested this by calling my voicemail, making a message and playing it back. I can't understand why the audio quality is so much worse. This makes it diff...

Resolved! Can't receive text or calls

I have been getting texts and calls but none of them are going through, I can text and call tho. I've tried to do everything but put Sim in another phone cause I don't have one

Payment

Hi! I need your assistance. i am trying to pay and add my visa debit card, for some reason is denied. I called my bank and everything is good on their end. I tried dialing 611 but I can only make a payment for an existing card. Please help! My accoun...

Re: Account access

Can u help me my account is disabled

Resolved! Moving to Another Province

I will be moving to another province. I read about changing the number in other posts. But what I want is to port out my existing number to some other cheaper service outside Public Mobile, so I can still use the number when I come back. And I wan...

Phone was not receiving sending calls

So my daughter phone wouldn’t receive or call iPhone 8 Texting worked. Tried everything. Reset update restore nothing worked. Must have been SIM card issue. Took sim out then back in. Still not working. Took sim out put in my phone Both on publi...

Resolved! autopay discount

When I signed up with Public Mobile, they were advertising $2 off each month if I signed up for autopay which I did, but I have yet to see the discount. They may have included a cut-off day NOW, but at that time there was not a cut-off date. Plus I w...

No service

Hi , have no service and have tried all resets . On automatic billing

Resolved! How do I find out my account number?

I have been trying to contact Public Mobile for a month every way I can possibly think of. I have a ticket number....237764-556 and yet no one has contacted me back. My husband died and I do not know his passwords. I created an account in order to ...

Call directly to voicemail

Phone doesn't ring. All calls go directly to voicemail. This just started after 9 mos as a customer. Account is up to date. This is very frustrating and causing me to think about changing cell carriers

Can’t make LD call with no minutes used

I have not used any LD minutes and have unlimited Canada wide calling but can’t make a LD call. Get message sorry, all my minutes used, to purchase more minutes dial *611 or go to website to buy more. This has never happened before!

Sim card not detected

Hello, I've been given an iphone SE that has been unlocked. I reset it completely, changed the APN settings, and, on the first day, my sim card would alternatively be detected and not be detected. I'd power it down, and manage to get access to the ne...

Not receiving OTP, no numbers blocked.

I'm not receiving OTP for my VISA card transactions. Many OTP work from banks, government, apps. Just this one VISA issuer I'm having issues with. I unblocked every phone number in my SMS settings.

out going text messages not be received be recipients

Hi, I’m still not able to receive texts or calls, but am able to call out and text.Is this is a network problem.Any idea when this will be fixed??

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