Community

Resolved! Account login

Hi I’m account was xxxxxxxxxxx requested a change of email to xxxxxxxxxx. Now I’m not able to login in check usage. It indicated password wrong  please advise   edited by computergeek541: e-mail address removed

Resolved! Re: Transferring or Changing your Phone Number

Hi, i want to transfer my public mobile number to shaw. But the problem is my PM number is not working since 2 days now. Is there anyway I can transfer my PM NUMBER TO SHAW? Thanks

Resolved! Port a number from Koodo

I would like to port a koodo prepaid number and I'm getting "Please enter a valid Canadian phone number." when I enter it in the Transfer a Number section.How should I do this?

Resolved! "I Don't Have A Long Distance Add-On"

Hello, Everything was working flawlessly for the past month, but recently every time I make a local call it says that " I Don't Have A Long Distance Add-On", even though I have a provincial-wide plan and the numbers I am calling are within the provin...

Resolved! New Plans

Hello,I've been seeing increasingly competitive offers from other companies - particularly Zoomer. Is there any plan of Public Mobile making changes to keep customers? David

Resolved! create a ticket

create a ticket

Resolved! easter update, my new activated phone works for outgoing calls only---but

incoming calls are directed to old magic jack before ported to public also i can text within public mobile network but for example i cannot use authenticator to receive verification code for important tasks. meanwhile i use the outgoing calling witho...

Resolved! Re: Unable To Make Payment

frustrated and ****** off.  Please correct this. Nothing wrong with my credit card. xxxxxx@xxx Edit by Dunkman: removed personal information.  Split thread.    

Resolved! When does the $5 off for Canadawide plans end?

I am looking at upgrading becasue Google took away Hangouts calling so my 100 minutes a month on the $15 plan is insufficient. I have been unable to use Google Voice (not available in your country) so i'm considering upgrading to the $25 plan if they...

Resolved! Overpayment

Why am I being charged $1.16 on top of my monthly dues?

Resolved! Account Deactivated

I saw from another message that someone else had the same problem. My account deactivated from a missed payment even though I have autopay. According to the other message, there was an autopay system failure yesterday. My question is do I have to man...

Resolved! My Plan Deactivated.Suspended

So I'm registered for Auto pay. Couldn't figure out why my data wasn't working. Finally got someone to call me, my service was suspended. It was registered to a CC that is ABSOLUTELY not declined. I came, paid the bill with the same CC, checked my se...

Resolved! couldn't get incoming calls. it goes to voicemail right away

Hello,I switched my service from fido to public on April 2.Today all my incoming calls went to voice mail right away.could you tell me what the problem is here

Resolved! Account change username

Hi thereI have opened a ticket for change account information from xxxxx@xxxxxl.com to xxxx@xxxx.com. Now I’m not able to login with any of the username. Please advise  Julie  Edit by Dunkman: removed personal information

Resolved! Cannot make out of province call

Hi, I have a $25 plan which should allow my to make calls to other province. I tried doing so by and a message says I do not have an active long distance addon. Need some clarity. Thanks

Resolved! How to transfer auto pay to another credit card

Resolved! Phone was lost. Got a new sim card and a new phone. How do I assing my old number to a new sim card?

Phone was lost. Got a new sim card and a new phone. How do I assign my old number to a new sim card? I tried to follow some form I found on the website, filled everything, submitted, never heard back from anyone. How do I do it effectively ?

Resolved! Call made in error

I am an elderly and new cell phone owner and Public Mobile customer.. About 90 minutes ago, while intending to message my daughter in the USA (covered by my plan) I accidentally called her number (not covered by my plan). My number is xxx-xxx-xxxx. M...

Resolved! 2.5 time limit per call

During Covid-19 2.5 hours time limit per phone connection can lead to someone death. Waiting time for vaccination booking is  longer than 2.5 hours which is making booking impossible. I think it could also lead to legal action in the future. Please r...