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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Print out showing Cell Number, Name and Address on a single page

Hi all Has anyone got an idea on how to get Cell number, Name and address on a single page for printing?legal requirement ;-( th

Plan Details

Hello,I am unable to see my plan details online. I want to know if my account covers Unlimited Canada Wide calling?Thank you.

Resolved! How to cancel credit card automatic pay

Since I changed the company from Public Mobile to Fido on Monday , I can no longer log in to my Public Mobile account. Therefore, how can I cancel my information/account on Public Mobile and my credit card automatic payment? I don't want this busine...

Help

My service has been suspended and I just topped up on phone what do I do ?

Delayed Messages

Hey Everyone! I just switched to Public Mobile on the weekend from Koodo at a Koodo store. I was wondering if there's a specific reason for delayed text messages? Any answers / reasons would help!

Why is the reception so crappy recently? Were the bands chaged to lower quality for Public mobile?

I've been with Public mobile before and right after it went all online.And the reception has been excellent. A few months ago I started to constantly get problems where the reception is dropped and I dont hear the person or they dont hear me. Is ther...

Resolved! Cannot pay bill with Master card

My account has been suspended because Public could not take funds from my master card. I have talked AT LENGTH with master card and there is nothing wrong on their end. I was issued a new card but all auto debits continue regardless. I have not ha...

Service

Why has my service been disrupted when the month has not ended and my due date to make my monthly payment is not due?

Plan Change Error

Hi, I was trying to change my plan before the next billing and keep getting an error page. Can someone help me to change my plan? I can't view my current plan details or see any available plans in the self serve portal as it always gives me the err...

Resolved! Text warning that I used 75% of data when I haven't even used half of it

Why did I get a text yesterday saying that I used 75% of my data? I checked my account today & it says I've used less than half of my available data. Is this simply an error on PM's part? Or is PM attempting to make me panic & upgrade my plan with fa...

Resolved! Make payment

I have a new visa credit card same number just a new expiry date, could not access *611 as my phone is disabled

Resolved! Browser will not load webpages on data service

I can use the google search on my android phone and look up something and see all the links. However, if I click on a link, which opens the browser, the webpage will not load. At first this issue only happened with Google Chrome browser. I installed ...

Resolved! Family (4 x phones) travel to Italy... have to leave Public Mobile?

I have a family of 4, each with their own Public Mobile account...We need to travel to Italy shortly and it seems that Public Mobile have zero options for travel to Europe. Which means, that we need to move to another mobile provider. Obviously price...

Roaming activation

Can someone tell me if they can activate a roaming US Add-on ? Cause I tried to activate a roaming add-on plan for US so I’m not able to do that.

Change Visa for autopay

How do I let Public Moblie know that I have a different Visa for my autopay? My card on file was compromised.

Resolved! I need phone record

I'm renewing BC driver's license but ICBC requested residency check. They asked my Mobile Phone records like below- Documents must include your name, dates, and general location (city) of the outgoing calls. All other information may be blacked out.C...

Resolved! Voucher failed

I payed for a 45 dollar voucher and i try to load it and it say not valid...the retailer tried as well not valid....im not happy

Transfert de numéro

Data Add-On Runs Out Immediately

I have a plan with 5G and every once in a while i go over and sometimes I buy the 1G add on. The problem is, the add on seems to run completely through within one afternoon after purchasing? That doesn't make sense as 5G usually lasts me a full month...

Can't update Credit Card

hi,My credit card was hacked and subsequently cancelled just as my payment was due, My account xxxxxxxxxxxx was suspended by PM.Now with my new updated Card, the PM system will not accept it when I try to reactivate my device(s) and all my add-ons (i...

Resolved! Switching to public mobile

Can I get Public Mobile through Walmart in Bowmanville, ON? On the spot will they be able to port my existing # and use a referral code given to me? What info do I need to bring to do this? Thanks.

Resolved! My wife got a message saying her credit card info needed updating.

I thought both of our plans used my credit card. My password did not work and I am currently locked out. Can a company representative call me at xxxxxxxxxxxx to sort this out and update our plans.

Unlock my phone

Hi , I was a public mobile customer and I had a smart phone plan. I paid the phone balance and my contract ended. I would like to unlock the phone to use it. Please help. Thanks Sam

Resolved! Can not log in or set anything up.

how do I connect with real person . There are no phone numbers Frustration to the MAX

I bought a phone voucher from the store and I put it in my phone and for some reason I cannot put a

I bought a phone voucher from the store and I put it in and it's not giving me the option to change my plan or anything it's saying it's going to top up on June 27th which was yesterday please help

Resolved! statement

how can I get a complete statement of my account?

Resolved! Log in

I set up two accounts for my kids. One per and I thought they were both u der the same username and password but apparently not and now I can’t access one of them. What do I do?

Sim won't sync

Added us roaming and 250 data. Now sim chip won't sync? No data. No text. No calls.Constant error message every 1 second. Says syncing sim contacts.Rebooted. Removed and re-entered the sim chip while powered down. Connects to wifi but no data no text...

Resolved! Login

Can reset password but not sure username. So locks me out. Help. Need to update my acct

Resolved! Switching from Telus

I have a telus account for one phone that my son uses. The telus account is in my name (mom). Does the telus account need to be in his name before switching to Public Mobile?

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