Data Add on not working

[public19]

I just purchased a data add-on to my plan. However, it has not kicked in yet. Does it apply immediately or do I have to wait for sometime. I bought the add-on online in my Public account. I urgently need data for tomorrow. Any support/assistance is appreciated. 

Thanks. 

[public19]

Thank you for the suggestion. It was the data limit setting in my phone. It works now. 

I don't have 

[softech]

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@public19 wrote:

 I see the add on 0.99 GB left still in my online account.  

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@public19   So, the addon is definitely purchased. 

Reboot the one once more

and are you Android or iPhone user?

[public19]

In Canada

[public19]

My data for the month expired this morning. That's why I purchased the add-on. I read in other posts as well that it should kick in immediately. However, the data isn't working in my phone. I see the add on 0.99 GB left still in my online account.  

[hTideGnow · Accepted solution]

HI @public19   

did you reboot your phone?

Login to My account and see if the add-on you purchased is there

And, you have any data limit set on your phone ?  Android has that and it will stop any data consumption once the limit is hit.  If you have that, please disable it

[Timer]

@public19 

you purchased a data add-on in canada or USA.

[computergeek541]

Data add-ons should work immeditely after purchase. Was data working before?