My card was charged, but still asking for me to pay

[zx10rsabs]

I’ve been on a 90 day plan for years.  Recently I changed my plan (on renewal date) which was today.  I saw my card was charged at 2am this morning.  However now I can’t talk or text, in and out.  
I’m setup for autopay. 
My account is showing as active.
Based on a similar post, I tried deactivating and reactivating my account.  
When I logged back in, it said my account was suspended, and that I had to pay another $22.60.  I’m on a $25 plan, and I was already charged $18 this morning.  

Not sure how to proceed.

[softech · Accepted solution]

@zx10rsabs  Since you paid twice, even you have service now,  I don't think you want to ignore as suggested by another member.

first login to My Account and check Payment History page, does it show show you 2 transactions or just 1?  

If you see 2,can you confirm if one of the amount you paid is sitting as the Available Fund?  I would assume the second amount should be there.  If the amount is there, you can leave it there for next renewal

If you do you see the 2 transactions in the Payment history  or if you want to discuss with PM support further, open ticket with them

1. If you have access to My account: At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗" 

2. If you don't have access to My Account or have trouble with Chatbot: Private message CS Agent at: 

      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply you there

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@zx10rsabs 

if your service working , just ignore those messages