charged for data that I did not purchase

[Shihab]

I was charged for dat that I did not purchase, how to get a refund ?  

[BKNS27]

@Shihab 

Did you get a text that your data is running out and did you reply with YES to add more data?

Or do you have any family member that is registered with your CC and they also got the same text?

[Zeaks]

You'll need to submit a ticket, here's how to do that How to Submit a Ticket | Help Article | Public Mobile

[Sansan]

That is not common.  You would've had to purchase it or accepted on phone by clicking yes by mistake. 

And the general rule here is no refunds. 

But if you want to try and ask Public Mobile for refund use the below link to contact them and plead your case.

https://widget.telus.tiia.ai/publicmobile/publicmobile.html