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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 42503 Views
  • 152 replies
  • 40 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 52652 Views
  • 182 replies
  • 30 Bravos

Account suspended even on AutoPay

I'm on AutoPay and my plan was the $50/8.5GB. It was supposed to be renewed by now - April 19, but my account got suspended instead even I loaded fund into my account manually. I'm not 100% sure if it really got suspended because they say just to ign...

4n50n by Great Neighbour / Super Voisin
  • 915 Views
  • 5 replies
  • 0 Bravos

Resolved! PUK Sim lockout

Hi there so my SIM card is locked how can I get my PUK ?

frankverdi by Great Neighbour / Super Voisin
  • 818 Views
  • 2 replies
  • 0 Bravos

Resolved! I did not get my data for April

I exhausted my data limit for the last billing cycle. And this month I see no data added in my account.  I use auto pay.

msashakil by Great Neighbour / Super Voisin
  • 926 Views
  • 4 replies
  • 0 Bravos

Data Question

Hello! I am almost 100% sure I signed up for a plan that included 10GB of data.. but it seems I'm being cut off at 7.30GB.. not exactly sure where to go from here. Advice?

JayneD by Great Neighbour / Super Voisin
  • 802 Views
  • 3 replies
  • 0 Bravos

obscene phone calls

What can public mobile do about repeated obscene/harassing phone calls from the same number ?

Brucewg by Good Citizen / Bon Citoyen
  • 1143 Views
  • 8 replies
  • 0 Bravos

Resolved! Only Send SMS and MMS messages setting

Hello,My son has a plan with Public Mobile. He ran out of data today and all of a sudden he couldn't send or receive texts (even though his plan is an "Unlimited Text and Picture Messaging".  He was still able to send/receive messages with WIFI, but ...

Oracle365 by Great Citizen / Super Citoyen
  • 14716 Views
  • 4 replies
  • 0 Bravos

Resolved! Updating Provincial Plan: Questions

I'm wondering about updating my old $120 12 GB / 120 days Provincial calling  plan to the new   $40 /month plan.  Originally I think my plan had full LTE speed, which the new plans have a capped to 3G speed, is that correct?  Also, I currently have $...

flashbulb by Great Neighbour / Super Voisin
  • 827 Views
  • 3 replies
  • 0 Bravos

How to get my data connection back again

Hi.I had to reset my phone to factory setting due to malfunctioning. Despite I kept track of what has to be input in the Access Point Names and was filled out as such, I have been able to get neither the network displayed nor the right performance of...

pabloguerrero by Great Neighbour / Super Voisin
  • 564 Views
  • 2 replies
  • 0 Bravos

Resolved! Site not working up to par?

Not sure if this problem is just with me, I'm a new user and the public mobile site will often freeze. My PC is not dated, every other site works fine however the public mobile site is quite slow and gimmicky, and will sometimes freeze. 

ahmad-r by Great Neighbour / Super Voisin
  • 1187 Views
  • 3 replies
  • 0 Bravos

Resolved! Problems with Reactivation

Hello. I missed a payment because my credit card expired. I tried to reactivate my account but it would not allow me to get back the $10 plan i had (50 min/month calling etc). I needed to use the phone immediately so I chose the $15 plan. It still wo...

SUEINTORONTO by Great Neighbour / Super Voisin
  • 1129 Views
  • 7 replies
  • 0 Bravos

Resolved! Posting for a friend

A friend is having problems with her account. Hoping someone here can help. As follows: Hi there,I wanted to sign in and had lots of issues.  Finally I was able to sign into my account (after having to change my password twice) but not to the Communi...

pharris by Great Neighbour / Super Voisin
  • 1439 Views
  • 8 replies
  • 0 Bravos

Resolved! length of my service

Where do I find my inception date with Public Mobile? 

baldy1 by Good Citizen / Bon Citoyen
  • 2383 Views
  • 23 replies
  • 0 Bravos

Resolved! i have paid my phone bill but cannot use my data

i paid my phone bill and am able to text and call but can’t use my data. this isn’t the first time it’s happened but since you can’t talk to anyone but a robot i was never able to get it resolved and it was a waste of my money but now after it contin...

bg118_ by Great Neighbour / Super Voisin
  • 7252 Views
  • 7 replies
  • 0 Bravos

Resolved! Having trouble for auto payment

 Hello everyone, I am Utsav Patel. I am having trouble with my auto-payment plan. I have enabled my autopay but this time i did not charge with my plan and so My plan is expired. Then i have tried with manual payment mode with my credit card but unab...

utsavpatel by Great Neighbour / Super Voisin
  • 1400 Views
  • 8 replies
  • 0 Bravos

Resolved! Incoming Vs outgoing voice minutes summary

Since I've switched to a plan with 100 outgoing minutes, is there a way to view 30 day cycle summaries for such?  To see if it will be adequate?

rossputin by Model Citizen / Citoyen Modèle
  • 1371 Views
  • 5 replies
  • 0 Bravos

Self Serve Site is running faster after maintenance

I have mentioned this to the mods in the past.  I always found self serve  to be really slow to access.  Pages took way too long to load.I just logged in after the maintenance and now the site is running much faster.  Much improved.Hopefully it's not...

Citizen_G_50 by Great Neighbour / Super Voisin
  • 2097 Views
  • 12 replies
  • 4 Bravos
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