Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...
Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I login using my phone's internet browser and am wondering if there is a faster way to stay logged in. Is there an option to get a message and reply without have to relogin when someone responds to a question in the public mobile community?
I see that I can add promo codes on my account. Where is a safe place to find promotional codes for public mobile?
Hi, My credit card information needs to be updated, but I've been locked out of my account. How can I update this information? Thank you
I was looking at getting a new plan for my dad since his contract was ending. I considered PM. In the past PM had great value compared to other companies but this time around, Fido, Koodo and Virgin had great plans too, like $40 for 4Gb,$50 for 8gb (...
Hi. I signed up to get a free 30 days service as well as a 5gb or 2gb per month bonus for the holidays. This was almost a week ago now and I'm not seeing anything.
Ok so I was with pm and paid my account on the 21st. I ported my number yesterday with virgin to get a newer phone. Now I want to port back. Since the number ported I cannot log into my account. Since I paid on the 21st the is the account still activ...
Want to change from my current plan to the $50 Plan. What is the difference between the new plan and the plan I have?Thank you.
I am wondering if the person who I share the gift card with has to be with public mobile or can it be someone else who is not with public mobile.
I was just browsing the addon section of Public Mobile, and saw there was an addon for 500 Canada-Wide Long Distance minutes. Why would this be offered when all the plans have Canada calling included?
Okay...suppose you were in charge of Public Mobile, what reward would you most like to see offered here? More discounts for referrals? Easier ways to earn points/discounts in the forums? More free offers of minutes or data? I was happy to join a f...
After I change my plan at the last month cycle, the autopay reward not reapply after the month renewed. Can someone(Moderator) help me to look into it or give me some suggestion?Thank You
For the old $10 plan (i.e. 50 Can-wide minutes, 50 text), I have a few questions: 1. Are incoming calls considered the same as outgoing calls? That is, whether a call is incoming or outcoming, it gets subtracted from the allotted 50 Can-wide minutes?...
How long does it take for plan to change over to new one?
Hi, My current plan ($120/3 month - Fall 2016 promo) was paid at the end of October and the next billing should be January 2021. However, my next billing is showing to be more than double the amount of my plan ($246). Why is this? Will i be paying $2...
I am with public mobile. My question is if I port to another company and want to come back can I use the same SIM card? And will I have the same account or do I have to start from scratch? My number is being ported to Virgin - I upgraded my phone but...
Hello, all.I activated on a new plan earlier today. During activation, at the choose number phase, I saw a number that I liked, selected it, and proceeded to the next phase. But then I accidentally hit the previous page button on my mouse (probably b...
The **bleep**ing login page isnt working, I need to log into my account to update my credit card and this piece of **bleep** site wont log me in.Not an issue with my computer or browser. What else can I say? I know its a discount service but the one ...
Due to a deal I couldn't refuse, I'm going back to virgin mobile for a little while. I ported my public mobile number, but then tried to login to public mobile and received an error that varies, but keeps locking me out. I'd like, at a minimum, to d...
Hello, just wanted to know if I bought a new PM SIM from a Koodo Store, shows "invalid SIM' when I tried to activate it online, and when I brought it back to the store, they wouldn't change it for me for free, I had to buy a new SIM, can I report the...
While trying to set up my credit card was charged 4 times, account does not exist. Where do I get help and potentially my money back. It kept saying credit card was declined.
Hi everyone, My phone seems to have slipped out of my pocket today The Toronto Police apparently don't take reports for lost phones and say "please contact your service provider." How/who do I contact? Has anyone ever gotten a phone back with the h...
I just bought a sim card from london drugs and when i typed it into the activation field in PM, is shows "Invalid Sim". does anyone know how to solve this?
Recently my father passed away and it used to be him who used to pay for my sim. I would like to change it into my account right now. I tried multiple times to log into my father's account but since it is his account, I couldn't because I don't know ...
My son's phone number which he has been a long-time customer with this sim card suddenly showed "sim not provisioned." Discovered after switching it in phones, turning off and on etc. Finally we checked the sim card number on the account page. The si...
Hello, my plan recently renewed, and ever since then, when I use data, it uses my plan's data, not the Holiday add-on data. I still have about 1gb of data left from that add-on, but I do not know how to use it. Thank you for the help.
P.M. doesn't recognize my email or ph # to sign into my account.I can dial 611 and get my account balance. Not sure what I'm doing wrong.
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