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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Auto pay

Have auto pay. Billed on the 7th but auto pays on the 8th. Account suspended for a day every month. How to fix?

Unable to disable call forward in USA

I forgot to disable my call forward before travel to US. I want to receive call in US and bough roaming add on. But unable to disable it. Receive error: Problem connection or invalid MMI code. Please disable call forward of my account, any help from ...

International minutes

My account shows 500 bonus minutes added but if I dial international numbers I get a message saying I have no minutes left

Resolved! Remaining minutes

Hi. I received a text saying I have 10 minutes remaining in my plan. I am at 90 out of 100 minutes. but I’ve also only used 134 out of 500long distance Canada wide minutes. I was wondering if it will just start using the long distance minutes even fo...

Resolved! calls to US

Tried using that wonderful free gift of 100 international minutes...they are active on my account, but I tried my first call and was told My minutes had expired?? or somthing to that effect... must a 1 be used?

Any update on Public Mobile 3G network?

Resolved! Any update on Public Mobile 3G network?

Resolved! unable to acess account

I recently signed up for service with Public Mobile, activated a new sim card and registered for the online self serve account, and 2 days later I was unable to log in. Someone has changed my password, and the answer to my security question - how ca...

Resolved! Is my plan grandfathered? Looking to possibly switch plans...

Hey everyone, I've been with PM for a very long time (I get the 15$/3m reduction, so I guess 5 years?). My current plan (been on that plan for a very long time) is unlimited international text, unlimited Canada wide talk and 6GB of data for 135$/3m. ...

Recharge Amount

Resolved! Recharge Amount

Hello, I bought a recharge voucher and downloaded on to my grandmothers mode it said the balance was now over 60 dollars.I tried her phone today and it’s saying her account is suspended when I try to re type the recharge voucher number in it says it’...

Unable to receive calls from specific numbers

I have a very odd issue. My wife and I (both long time Public Mobile customers) cannot receive calls from 2 long time Fido customers (Plus their Rogers landline). It's been on going for a few months now. The 2 Fido numbers are on the same account but...

Number transfer

I need my activation text to be resent again so I can accept the number transfer. How would I go upon resending the text?

Resolved! refer a friend code after setup

need help, where do I enter in the refer a friend code after the account was setup?

Resolved! Credit card fraud

My credit card was compromised and the new one will not arrive in time for my next payment. How can I pay my bill without a credit card?

New customer -- My REFERRAL REWARD Code didn't work on the person I referred!!!

Resolved! New customer -- My REFERRAL REWARD Code didn't work on the person I referred!!!

Hello there,I was registering with Public Mobile on 2021-12-02, and set up my PM account on the same day to receive my referral code. Next day, it was 2021-12-03, I helped my family member to join Public Mobile, activated his Sim card by my referral ...

Resolved! Transferring a number

I would like to transfer my number from my current provider to pm.

Resolved! self serve got blocked

My self serve got blocked and i for got the security question answer to reset my pin. How can i unblock my self serve and change my pin. Plz ans

More is Merrier promotion

Resolved! New sim

Order sim card of this site. Still hasn't got it. Money is taken from account already who do I call plz

Reset password

Resolved! Long distance minutes total

Resolved! How to contact moderators? I see a handle but it doesn't look correct.

I need to contact the moderators. The solution I need is regarding a PUK code. I can log in just fine on the forum but when I try to use SIMON with the same credentials, it throws back an error code when attempting to create a ticket. Thanks

Holiday bonus

DATA not working on Phone

DATA

Hello, My data is not working on my phone even though cellular data is turned on. I have paid for extra data yesterday but would like to get a reimbursement as the data still doesn't work for me. Can you please enable data on my phone?

Changing phone number

Resolved! Changing phone number

I would like to change my phone number. But there is no area where I moved it recently. How can I change my number to my new town area number?

Bonus of 500 minutes international long distance not maintained

This is a repeated problem of Public Mobile on the 500 minute international LD call, after a complained about your activation system. In my account profile, the free add on is there. Can you ensure my dialing out internationally such as Hong Kong is ...

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