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Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Add On’s Do Not Work

Do NOT purchase PM Add Ons they do not work and you can’t get a refund

Beeping During Calls?

I've asked about this in the past, thinking maybe it was a fluke with my phone. It never was resolved. But now a relative of mine has switched over to PM, and I was with them while they were talking on speaker phone. Twice within their several minute...

Resolved! One month free ? I signed in Jan.16

New Years Promo 5GB ??

Resolved! New Years Promo 5GB ??

New member here, I decided to take advantage of the promotion that was offered over the new year of 1 month free and a bonus 5GB of data on plans of $25 or more. It’s been a month now and the bonus options still haven’t been added to my account. Any ...

Resolved! One Free Month & 5GB Offer

I've entered the email where i submitted to be eligible for the 5GB offer however, i do not see it on the self serve page that it is activated. is there a way to know it is activated?

plan upgrade

Resolved! plan upgrade

I just upgraded plan from $40 to the $45 (I think). In the process, a pop-up message advised I needed to add funds to my account-which i did (I assume to compensate for the additional cost at renewal time) The question is, should i have gotten conf...

I would like to file a complaint

I would like to file a complaint regarding delivery of service.If PM needs more servers to manage demand on the Self-Serve portal, than they need to do so. As they are a subsidiary of Telus, telus is ultimately responsible. It Telus is intentionally ...

Did not sign up for service but received welcome email, please help @moderators

Resolved! Did not sign up for service but received welcome email, please help @moderators

HiI live in the states but received an activation email from publicmobile.ca. Email looks to be authentic not a phishing scam. How do I cancel or block service? How do I report fraud? I called 855-478-2542 (4 times and got hung up on) I created an ac...

Not too complicated?

Maybe not to you? Edit: I was on the $40 plan but it appears on my account as expired. Honestly: I need to reduce my bill. Public Mobile was pretty good but I tried Freedom and signal isn't as good but only in certain places. Anyway, I am lookin...

xiaomi A2 lite signal problem

My xiaomi A2 lite has a problem with the signal. when i am on the phone, the sound is not clear sometime and keep for a while. How to fix this problem ? Is my phone problem or is PM singal problem ?

Resolved! Number already in use

I activated a sim card and choose a number, then went to use it however the number is already in use. What do I do?

Resolved! no service

I activated my sim card but the phone says no service. Phone is compatible and unlocked. What do i have to do in settings? It's an iPhone4

porting old phone number

Hello, I opened a new account and i need help getting my old number from bell canada, i already got a sms message from bell authorizing the transfer. I have the public mobile account working but I got a new phone number instead of my old number. any ...

Koodo phone number transfer - haven't heard anything

I requested a transfer (submitted a ticket to the moderator) Sunday evening. I have heard nothing - It is Wednesday at noon. I submitted a 2nd ticket yesterday just in case. Crickets. How long should this actually take? The website says 2 hours. Seem...

Port old phone number

Hi there, I’m a new public mobile customer I have a tempery number right now I wanted to keep my old number from Koodo which is xxxx. A guy who help me to port the number said the number will activate in 2 hours but it’s been a week already so just g...

Resolved! Ireland?? Free Holiday Giveaway: 400min INTL Long Distance

I have the above 400 minutes which apparently doesn't include Republic of Ireland.However due to family emergency I spontaneously called. To my surprise the call went through. Does that mean I'm gonna be dinged extra (and expensive) or did the Free ...

No up-date credit card option.

duplciate thread/was already asked by the member

I activated my account before January 15th and I dont see the 5gb of data or the free month!?

Resolved! I activated my account before January 15th and I dont see the 5gb of data or the free month!?

Resolved! Credit card not working, issuer says no transactions attempted

I recently updated my credit card for AutoPay, but the transaction was declined because the card issuer flagged it as fraudulent. I called the issuer, and unlocked my card account. Now when I try to use that account with Public, I get an error "Unab...

Data used up

Resolved! Re: Data used up

I'm having similar issue where PM says I have reached my data limit of 3gb but my phone says I have only used 1.1gb, is this PM problem? very frustrating, this has happened twice now already

Not sure if I remember my pin

Resolved! Porting number

Hi, I'm wanting to port my pm account over to a koodo account. I just paid for my months service as of today, when I port over, do those funds port as well or do I loss out on that money. Or am I able to get refunded that money. Thanks

Resolved! I am set up for AutoPay with credit card - why is this not processed as a recurring payment?

I have 4% cash back on recurring payments with my credit card. Unfortunately, Public Mobile is not categorizing the charge as a "recurring payment" when it sends the request to VISA so I'm not getting the cash back. Is there a way to fix this?

Signed up today-"oops something went wrong" after I had filled in my CC credentials

Greetings.. Signed up today in an effort to activate my new PM sim and get a new number. Went through the application process until the final "next" icon was supposed to verify and complete the registration. Instead, a message popped up "oops somethi...