Community

Resolved! Unable to make phone calls

Since 12:45 pm today, unable to make or receive calls. Anyone else? This is frustrating.

Resolved! My child is turning 18 in June

Hi there, When my daughter turns 18 in June, we would like to transfer the number 613-xxx-xxxx to her name. Is there a process that I can follow to change my existing user id dxxxxxx at gmail.com  to my daughters email?She is worried that the phone n...

Resolved! New customer AutoPay not working

I joined last month with AutoPay. Now I'm being told that my account is deactivated due to no payment. I tried two credit cards, both were refused. My credit cards are not the problem. WHAT IS THE PROBLEM WITH AUTO PAY AND WHY IS IT NOT WORKING. I've...

Resolved! What do you mean Card expiring

At 11:16 today Thursday March 24 you sent me a message that my card card registered will expire in 7 days update to make sure uninterrupted service My service is paid till April 17  What are you talking about Thank You 

Resolved! lost phone in Mexico, need a new sim card.

1. I'm in Mexico. Can I purchase a new sim card from Mexico Walmart? I dropped my phone into a large waste garbage bin two weeks ago. I check my account and there's been no outgoing activity. I'm confident no one could retrieve it.  Too dangerous to ...

Resolved! Cannot buy new SIM cards online

Hi All,    I'm trying to buy new SIM cards online for my daughter and the web form keeps refuses my VISA card saying "ZIP code doesn't match billing address".I tried a Master Card and again it refused saying "Cannot verify your card's details".Both c...

Resolved! Return phone

I have just received a like new phone from Public, order # 287573.It will not run most of my essential apps, what is the return refund procedure?

Resolved! I forgot my email to log in

I forgot which email I used for my account.My phone number is ***. I got a notification my credit card is expiring but I have no way to update it. Thank You

Resolved! Forgot Pin # and Email Address

Hey there,My dad needs to get back to using auto pay however he does not know his pin or his email address he used to register his phone number with. Is there a way to retrieve or reset those? Thanks, Bill.

Resolved! Phone number searchability, abusive relationship

Hi everyone, my relative is trying to escape an abusive partner. I have used the feature of Public’s system to assign a new number to the relative’s phone. Should I/can I do more to keep the phone number found by a Web search by name?

Resolved! Use of Old CDMA Phones

I used to visit the US frequently between 2018-2019, and had bought a budget phone & package in the US to serve me while there. The phone was a Samsung G360P, a CDMA phone, that served me well. Regrettably, that company which offered that phone & ser...

Resolved! Password/ sign in

My plan ran out recently and I wanted to sign into my account to see how much I owed.  I entered my email and password to find that it was not correct.  I then proceeded to enter many different passwords which did not work.  I’m very confused as to w...

Resolved! I lost my SIM Card abroad

How do I get a new SIM and get to keep my old number when I arrive in Canada?If I can get a new Card shipped to me, Let me know. Thank You

Resolved! Want to disable voicemail on my acount.

i wish to disable voice mail on my account, but when i try to submit a ticket i cant get passed verified to submit it.

Resolved! No Service / Can't Login - Account is on Auto Pay - What to Do?

Hi folks,I have been a Public Mobile customer for over a year. My number is used to forward calls to my work phone with I use 100% of the time. I am on autopay (yes the credit card is still good / active). I noticed today that my phone is showing "No...

Resolved! How do I find my pin number?

Resolved! Can't access account

Need some 4 digit pin code, which I don't remember. And there is other viable help with Public Mobile. No wonder people are moving away from Public Mobile.

Resolved! Suspended account

Very frustrated.Account Suspended????my auto pay didn’t go through and my account was suspended I haven’t had phone use all day.Re submitted/updated credit card information twice.having a near impossible time trying to sign in to community etc.Public...

Resolved! SIM error when putting new public SIM card in iphone

HelloI am just setting up my new account and when I insert my new SIM card it says the SIM card that you have installed in this phone is from a carrier that is not supported under the activation policy that is currently assigned by the activation ser...

Resolved! Have not recieve my sim card after purchasing 12 days!

I bought a SIM card on March 11, 2021, but I have not received it till now. My order number is 286818. Who can tell me where my SIM card is?

Resolved! Is there a way to make IPhone reset data usage stats every month?

It is really difficult to remember to reset the statistic every month. Is there a way to make it do it automatically?I assumed that ios would access my data plan to determine the "current period", but it doesn't so the period last forever. 

Resolved! Can't receive incoming calls - callers get "Number not in service" message

My Android phone has been having some problems accepting incoming calls and voice messages for a few weeks now. Some callers who try to get in touch with me get a message telling them my number is not in service/is not connected to the network, or ar...

Resolved! Porting my phone

I need help porting my phone. I went to London Drugs and someone there installed the SIM card. My previous service was inactive so I didn’t receive any message. No my account can receive calls