Regarding cancellation my plan and port my existing number to different provider

[Surja]

Hi anybody could help me to close my account with public mobile. However, i want to use my number with different provider. They want me pin number from public mobile. anybody could help me would be great, TIA

[RossN]

Hi ask a cs agent to remove any credit card on file you shouldn’t need a pin for new provider just your account number,name on account and phone number being transferred .public account must be active 

contact customer service to remove cc

1.  you can open a ticket through Simon here https://publicmobile.ca/chatbot.

2. alternatively you can private message them here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

check your community envelope for a reply

[Timer · Accepted solution]

@Surja 

if you can Login Page to your account and change it the PIN,

but if can't login then contact to support team by CS_Agent  to reset pin,