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andronalds
Good Citizen / Bon Citoyen

Why can't I use my phone or sign in 

21 REPLIES 21

RossN
Mayor / Maire

@andronalds hi dial *611 to see if your account is active 

andronalds
Good Citizen / Bon Citoyen

I tried and it tells me not registered or something my phone was working fine earlier 

Maybe have a look at devicecheck.ca

Can you login to your account using another device?

@andronalds check in your self serve account and check last four digits of your sim you may have been sim jacked 

andronalds
Good Citizen / Bon Citoyen

How do I do that 

hTideGnow
Mayor / Maire

Hi @andronalds is your voice service working but when using data, it asks you to sign in? if that is the case, you ran out of data

andronalds
Good Citizen / Bon Citoyen

Screenshot_20220811-174409_Call.jpg

Timer
Model Citizen / Citoyen Modèle

@andronalds 

Check the status of service outages

@andronalds you sign in to your self serve account go to profile you will see your sim number there , check it with your sim number in your phone