08-11-2022 04:28 PM
08-11-2022 06:05 PM
if you can't send a ticke contact support team by private message CS_Agent to change email or reset password.
Customer Support Agents Hours Of Operation (publicmobile.ca)
08-11-2022 05:11 PM
Can you verify with the bank? Doing chargebacks introduces a whole lotta hassle for you around here.
08-11-2022 05:08 PM
I'm not sure
08-11-2022 05:08 PM - edited 08-11-2022 05:08 PM
@andronalds they are usually within an hour or two, did you create a ticket?you will receive a reply in your community envelope top right corner of the page
08-11-2022 05:06 PM
And how about that credit card? Did you recently deal with some fraudulent transactions and the bank may have done some things with other transactions?
08-11-2022 05:05 PM
How long til I get a reply
08-11-2022 05:02 PM
Checked and it's fine
08-11-2022 04:58 PM
Hi @andronalds first check IF phone was blacklisted as advised by @dust2dust
if the phone is clean, not blacklist, message PM CS Agent and check why you cannot login My Account
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
08-11-2022 04:58 PM
@andronalds something is definately wrong with your account contact a cs agent
1. you can open a ticket through Simon here https://publicmobile.ca/chatbot.
2. alternatively you can private message them here
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
check your community envelope for a reply
08-11-2022 04:58 PM
Perhaps I'm not sure
08-11-2022 04:56 PM
Did you check devicecheck.ca ? Also, did you perhaps deal with some credit card problems somewhat recently which may have done chargebacks?
08-11-2022 04:54 PM
Won't let me sign in
08-11-2022 04:53 PM
@andronalds you sign in to your self serve account go to profile you will see your sim number there , check it with your sim number in your phone
08-11-2022 04:46 PM
Check the status of service outages
08-11-2022 04:44 PM
08-11-2022 04:43 PM
Hi @andronalds is your voice service working but when using data, it asks you to sign in? if that is the case, you ran out of data
08-11-2022 04:41 PM
How do I do that
08-11-2022 04:40 PM - edited 08-11-2022 04:41 PM
@andronalds check in your self serve account and check last four digits of your sim you may have been sim jacked
08-11-2022 04:39 PM
Maybe have a look at devicecheck.ca
Can you login to your account using another device?
08-11-2022 04:36 PM
I tried and it tells me not registered or something my phone was working fine earlier
08-11-2022 04:34 PM
@andronalds hi dial *611 to see if your account is active