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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 113 replies
  • 30 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 183 replies
  • 26 Bravos

Resolved! Access Voicemail Remotely and Change Number of Rings

Just before COVID-19 hit and everything was locked down, we purchased a cell phone for my 96 year old granny so she would have a phone in the convalescent home she was temporarily in.  Unfortunately, due to lockdowns on nursing homes/etc. we can't ac...

polly by Great Neighbour / Super Voisin
  • 6 replies
  • 0 Bravos

Is PM payment system down?

Had a payment due a few days ago and Autopay did not charge my credit card. Just tried to pay the balance through self serve and keep receiving the message... Unable to Process Transaction Sorry, we are unable to verify your credit card information, ...

manolid by Good Citizen / Bon Citoyen
  • 45 replies
  • 0 Bravos

Resolved! $10.00 Credit

Just curious if in your experience does the reward show up in your account later then 72hrs. I figure I'll wait 7 days and if it still has not come I'll open a ticket.  But thought it was best to reach out to the community first.  Thanks in Advance. 

Naepalm by Mayor / Maire
  • 7 replies
  • 1 Bravos

Admin, please Reset my SIM card

Hello, I posted on the community page about a month ago, my phone (iPhone6) is continually searching for service. I tried reporting lost then resuming service, it would work for a few hours then return to ‘searching’ and not have service. I was sugge...

MBessette by Great Neighbour / Super Voisin
  • 10 replies
  • 0 Bravos

Resolved! Setting up

I am now with PM, updated to new iPhone, set up, working,. Gave old phone to hubby,  reset to default settings, got new sim, registered and looked like it took, but calling isn’t working, and under, says unavailable, Do I need to re...

Rabbit58 by Good Citizen / Bon Citoyen
  • 38 replies
  • 0 Bravos

Resolved! Unable to make a payment

Hello, public mobile won’t accept my credit card. I tried with numerous cards but it was still unable. I can’t make the payment and it will expire what should i do? Really disappointed

Tania19 by Great Neighbour / Super Voisin
  • 13 replies
  • 1 Bravos

Phone line up?

Will public mobile ever have phones to sell with SIM cards already in them and working? This could be an offer they have for those that are not very tech-oriented? 

Naepalm by Mayor / Maire
  • 25 replies
  • 2 Bravos

Resolved! Retail is Gone, keep moving forward PM

Public service announcement...LOL   I think a really wise move for Public Mobile would be to completely end retail, open a few self serve kiosks in a few metro hot spots. Where you can buy a SIM card and it gives you instructions on how to get to the...

Naepalm by Mayor / Maire
  • 16 replies
  • 2 Bravos

SIM card not delivered

I don't understand card back in February I have not received it yet how do I go about receiving another one 

Solo by Good Citizen / Bon Citoyen
  • 3 replies
  • 0 Bravos

Self Serve

HeyI have never used the self serve since I've been with Public mobile. Although, I have a user name/email I can't access my account to pay my bill this month. I enter my email, press forgot password. It states to contact an Admin. What am I to do......

debskiddlets by Great Neighbour / Super Voisin
  • 7 replies
  • 1 Bravos

Resolved! Unable to register bank card

Yesterday autopay failed on me and it wouldn’t process payment. So, I deleted my bank card and tried to register it in again but It won’t allow me to add my bank card into the system. Therefore, not allowing me to make payments for my phone bill. The...

mcassell by Good Citizen / Bon Citoyen
  • 13 replies
  • 1 Bravos

self serve

I want to sign up for self serve but can't find it  

SG3 by Good Citizen / Bon Citoyen
  • 3 replies
  • 2 Bravos


hi people !! need help with voicemail , all incoming calls going strait to voicemail  with no phone ringing  ,what to do????      Txnks

marius071 by Great Neighbour / Super Voisin
  • 13 replies
  • 0 Bravos

Resolved! Account help

Hi I need to log into my account but am locked out of my email I signed up with. Can a mod please advise.

Dman420 by Great Neighbour / Super Voisin
  • 6 replies
  • 2 Bravos

Resolved! Porting a number

Hello,We have an active Public Mobile account, but Bell has our phone number.  How do we port it over?ThanksElaine

elitrack by Great Neighbour / Super Voisin
  • 6 replies
  • 2 Bravos

Resolved! I can't log in to my account

Hi Everyone,I set up an account approximately 3 years ago for my son. I let his plan expire and it has not been used in approximately 2 years. I have all the log in information but the site will not allow me to log into the account to pick a new plan...

Geoffrey by Good Citizen / Bon Citoyen
  • 2 replies
  • 0 Bravos

Resolved! Upgrade plan

Can I upgrade my plan right away? The only option I see when trying to upgrade is to wait until the next cycle (payment) for my new plan to kick in.

Thaben by Great Neighbour / Super Voisin
  • 7 replies
  • 1 Bravos

My account log in page

Can someone tell me if anyone else having issues with even displaying my account log in page? 

Katwu by Good Citizen / Bon Citoyen
  • 11 replies
  • 1 Bravos

trouble activating my sim card

its askin me to put the 19 number code on the back of the sim card to activate the card and i got 20 on mine? its the card useless or what 

juststacks by Great Neighbour / Super Voisin
  • 10 replies
  • 1 Bravos

Using same number as fido

When I opened my account with public mobile, they didn't contact Fido to close my account with them. Because I'm using the same phone number..and now I have a bill of 46.49 with Fido. How do I get public mobile to contact Fido to resolve this?

Joey17 by Great Neighbour / Super Voisin
  • 5 replies
  • 1 Bravos

Resolved! Sign in Frustration!!!!

Ok - so today - I have signed in to both the Community and my account. I went off to finish the laundry and as expected, my signins automatically signed me out - which is fine. HOWEVER, both when I first tried to sign in AND when I tried to sign in a...

ladybearbc by Great Citizen / Super Citoyen
  • 7 replies
  • 1 Bravos

Resolved! Data Event

6/04/2020 7:53Data Event2 2  BC 1MMS I don't understand this - this is posted as a data event - but it is going from my phone number to my phone number. How could that be a data event?

ladybearbc by Great Citizen / Super Citoyen
  • 15 replies
  • 1 Bravos

Resolved! US calling

I am on the basic plan - $25 - which has unlimited Canadian LD.  But it also says I have 200 US minutes. Now - is that 200 Each month - or just a total of 200 minutes? Thank you 

ladybearbc by Great Citizen / Super Citoyen
  • 22 replies
  • 0 Bravos

Resolved! Coverage across Canada

HI All Next month we have to drive from Ontario to BC. We have driven across with other cell providers - Telus - and know that PM is a secondary carrier. I'd like to know if there are any KNOWN blank areas of coverage travelling on the Trans Canada. ...

ladybearbc by Great Citizen / Super Citoyen
  • 15 replies
  • 0 Bravos
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