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Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! How to port phone number from current provider

Hello, I'm sure this topic is already covered somewhere, but I seem to be trouble finding it. Anyway, I was wondering how one would bring their phone number from their previous existing provider, (for me that is Bell) and bring their phone number to ...

Resolved! My account was locked

I tried to reset my password, but it showed my account was locked. Please help. Thanks

Resolved! New PM user - Random Data Network Drops Several Times a Day

Hi,About one week ago I got a new OnePlus 6 phone and moved to Public Mobile from Telus at the same time. I've got a 4G LTE plan and I play Pokemon Go amongst other things. I immedietely started experiencing problems with playing Pokemon Go on Data ...

PM APP ?

Since PM is self serve it is suprising that there is no phone app. Is there one in the works?

reactivate SIM card after 90 days

I understand that I lose my phone number and that my account is deactivated after 90 days. Can I use the same SIM later on and activate it with a new plan and new number i.e. just save repurchasing the SIM card itself? .........Jackie

Changing plans with same price point.

Amazing service for younger people

This service is so good for people around my age (18) because it allows you to save more money on top of it already being so much cheaper than other providers. I highly suggest you use PM if you’re going into college or moving out on your own, to sav...

London Drugs vs Wall-Mart

I first tried the closest Wal-Mart but they told me they were too small and I would need to go to a larger super-centre. I then tried a London Drugs close to work, where they were just using up their last PM SIM with the customer in front of me. I ...

Resolved! My SIM isn't connected to the network

I ACTIVATED MY SIM AND ACCOUNT YESTERDAT BUT TILL TODAY I CAN'T MAKE CALLS OR ANYTHING...IT'S SAYS IS NOT CONSCTED TO THE NETWORK.WHAT SHOULD I DO?THANK YOUM

Resolved! Network Locked

I just switch my phone number to your network at Walmart but i cannot use my phone . There is a message saying Network Lock

Resolved! Walmart - ‘disregarding phone carrier policy’

I had read up on the difficulty some people have had with purchasing a SIM card from Walmart without being forced to activate in-store, so was forwarned when I went to purchase two SIM cards from a Walmart Supercentre a couple of weeks ago. Sure enou...

I am not able to make out going calls

When i call to *611 i can hear the message that service is temporarily suspended and please make a payment. When i tried to pay using registered credit card, I hear a message that sorry we are not able to process your request, talk with Credit card ...

Walmart, Charlottetown, PE - no SIM card

Attempted to buy a Public Mobile SIM card from this Walmart location and was told that I could not purchase the SIM card without joining Public Mobile at that time. I still had available service from my previous provider and wanted to use up what I ...

Sorry, your 4-digit PIN was not accepted

Hi, I just tried to port over my number from Chatr. I got the above error message, but also said the process was complete? I can send and recieve SMS and make outgoing calls, but I cannot recieve phone calls. Can someone please advise how to proceed...

Can't seem to use my $25 voucher

I had $45.00 worth of vouchers (one $25.00 and two $10.00) The $10.00 vouchers worked but the $25.00 doesn't appear to. What am I doing wrong?

My phone number is not working and not showing the usage in my profile

HiI have a plan of 10$ per month but my phone when I dial from outside giving the message that the communication is not possible?Please help!!

Motorola Moto E5 on PM Network

Hi - I'm looking at buying an inexpensive phone for my kids to use on PM. One I'm looking at is the Motorola Moto E5 and I'm wondering how I confirm if this phone will work on the PM network. I know that PM has a feature on their website where you ...

No option to add US Roaming

There's still no option on my account to add US Roaming. Can someone help me today ASAP?

Resolved! Self Service form for porting - Apartment or Unit number needed?

Hi Community, Re: Do I need to provide an Apartment or Unit number on the self-serve port form (for a landline)? Quick question on the self-serve form to complete a port of an existing number to Public Mobile (found in "Plans & Add-Ons" / "Change Pho...

Resolved! porting # from Koodo - WOW told me to post here to ask moderator to help with this

I just signed up for Public Mobile at WOW. Was given temp # and told to post here to get the Koodo ported. thanks

Porting issue

Hi Syed, From 19.Aug until today, I can't recive call but can call. I did private message mutiple times but no answer so How may I wait a week or a month?I replied privite information and can you able to my issue or not?Please tell me whether PM can ...

Pending port

Signed up public mobile on 15 Aug. My pho does not receive calls but I can call people.@CS_Agentits 23 Aug no help. Moderator keep asking phone number and pin when I have already send them in couple of PM.I want them to give me refund. I paid bill f...

Stolen phone, looking to register IMEI to blacklist

Hello, my phone was recently stolen and was looking to register it under the blacklist, anyone know how to go about it for public mobile?

How Sweet it Is!

Well, today marks the end of our first month with PM. Our rewards went through and "payment" for next month and we didn't pay a penny! Hurray! Now we want to keep this thing moving. Looks like we will have to get some more referrals going and partici...

Resolved! Help with Blocking Weird Numbers that Look Like This: 0117 (281) 801-99-9 or 011 7 (780) 378-63-00

i switched from a landline that i have had for 15+ years to public on an iphone i am getting calls that look like this (these are actual numbers): 0117 (281) 801-99-9011 27 67844190011 27 803786300011 7 (780) 378-63-00 of course i block them but i re...

Resolved! Quick & fast - well done, Walmart!

If you don't know already, Walmart has free Sim card and free activation and already discounted my monthly plan by $2 as i am using a credit card. Phone went active in 30 minutes - awesome!

Password Reset

Hello, about a month ago i purchased a sim card and public mobile plan. There was a mix up when the account on the public mobile site was created and i havent been able to login (incorrect password). After unsuccessfully attempting to reset my pass...

Autopay

I just want my auto pay set up I have given my information before. Please just do that for me, do you guys have a customer service phone number? I need my autopay done by the end of the day I need to make work phone calls

Resolved! Consumption of minutes

I'm still not clear on this. I've scrolled through 5 pages of 124 pages of Plans & Add-ons. I've searched using some different keywords. So say I have Canada-wide calling. I then purchase the 200 minute Canada/US Add-on. If I call in Canada, what min...

Resolved! Reactivate to a different plan

Hi all, My plan expired for a week. I would like to reactivate but with a cheap per plan. I added $10 to the account but I can't seem to switch to the $10 plan. Is it possible? Thanks

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