Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Why, for at least 1/3 of my incoming calls, does my phone not ring and people go directly to voice mail?
I purchase US roaming 250mb and it does not work.Do I have to purchase talk or text in addition for data to work?
I just changed my account. Today is the date my account renews. It looks like my account is charged twice. How do I get credit back?
Having an issue and just found out via a PM Agent on this, but not sure if Port out can be undone and Num ported back to PM under the same Plan and all that
Hi, I need to change my plan immediately from $15/month to $25/month, currently in the mid of the current plan month. What will be the cost calculation and plan renewal date? Will I lose the half money of my previous $15 plan?
I can phone someone but they cannot phone me. When they try it says that the call cannot be completed.
everything is same as before . but we’ve been experiencing very poor network at home for last two months .
I need to know why am I told my plan has expired when there is/are sufficient funds available for my plan
Hi, I need to urgently switch my plan to have more data for online school. keep getting error message that i should retry in a few minutes. account is topped up. Can't log in to my account any more...
I activated a new sim card about 4 or 5 months now until now I NEVER USE IT ON DAY but someone else is using the number how is that possible? edited: corrected label
Hi there, I signed up for the $35 plan after Christmas and pre-paid for January with my credit card. Last night I was offered a win back deal with previous provider so I ported back. As I have prepaid for this month can I use the PM data by placing m...
I changed address recently so I change my profile address to new one, I also has changed address with my credit card company. Nonetheless, when I click to update credit card in my public mobile account, it won't let me. I am using the same credit c...
Hi. I lost my phone a few days ago. I am wondering if it's possible to get my old number back on a new sim. Thanks
Anyone else receive this since the forum updates? (On mobile) They were working yesterday but very slow. 40+ minute delay on mobile compared to PC for some notifications. Now nothing at all lol.
My most recent payment was successful yesterday. Today my service stopped working. Incoming calls go straight to voicemeail, outgoing calls give me a message to call *611 for help. I am now locked out of my account, despite using the correct passwo...
I purchased a roaming package and when I used the data, I purchased more data. At this point only calls work but the data is not. I have configured all the APN settings referenced by the support bot and help articles and still nothing. Any idea what ...
I referred a friend to activate a account with public Mobil on Dec 25,2021. but I never received a text message to confirm this referral. I checked my account and no refer a friend reward added. I am 100% sure that I used my referral code correctly. ...
Hello, I recently ported in another phone number into my current plan/account and it seems that my number has been put out of service (I was expecting it too), I would like to know how i could "revive" temporarely it and then port it outwards to anot...
Hi, I checked on here and it didn't have this model on the list. I'm in the market for a new phone and it seems like it's reasonably priced.
Account is locked, deactivated, didn't update the account. It will not let me reset my password either.
I am trying to login to my account, however I know my email, but it's mot accepting my email. I need my account number. Please help me with signing. Thank you
I don't know why when others call my phone it will turn to Voicemail but which is not mine. So I cannot know if there is anyone call me. Besides, I also cannot send text and receive text. what's wrong with that!!!
I am unable to access my voicemail, if i hold down the 1 keypad it just says the number you have dialed cannot be reached please try again later. I didnt port numbers or anything. Its really annoying
Lost access to my Public Mobile account and forgot which e-Mail I used for it. How do I change the e-Mail/password associated with my account so I can add data to it? Thanks,Stephanie
I referred a friend who started using PUBLIC SIM card from 30Dec2021. I can see my $1 referral in my account. However, there was a deal that if you refer a friend and the friend activates SIM by 31Dec2021, you get $5 off from your monthly bill for th...
I haven’t used any of my minutes yet it’s showing I’ve use nearly the whole amount????
I have enabled the calls to UK paying $15 but it doesn't allow me to make the call. I dialed the number correctly. It should be dialed as 011 44 (0) 22 xxxx xxxx according to public mobile. Still, they do not allow me to connect. This is a very impor...
Try place a call, refused due to available minutes exceeded. Log in and check the usage detail which showed not even 50% used. Why?
I bought a 10 day US roaming add on and it worked great. I received a text today saying that it expires tomorrow. But today it doesn't work. When I try to make a call, it says it can't be completed because I used all my minutes. The add on is Unlimit...
So a couple months ago I took the huge step and replaced my very aged Samsung S5. I ended up with a moto g play (32gb) 2021 edition. (Less than $200) For the most part I’m over 85% happy with it. (Yes yes, it’s already complaining about space requir...
