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I now believe that when signing up as a new client about 10 days ago. I was mailed a defective sim card.

No. Not an iphone, It's a Samsung J3  

I spent about 3 hours on the phone today with a Telus tech support agent in Guatemala. We tried many solutions and in the end he decided that Public Mobile sent me a defective sim card which needs to be replaced. So much for signing up as a new clien...