08-14-2022 01:04 PM
I purchased a US roaming adding this morning but have just noticed that my account says I don't have any add ons in my account. My transaction record shows that it was successfully purchased. Can anyone offer any advice?
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08-14-2022 01:22 PM
@Jong1 wrote:It does show both, yes.
Thank you, using a different browser worked! I had previously tried on a different device but apparently it's just not showing on any Chrome browser...?
@Jong1 We have some members have difficulty seeing updated info with Chrome, but Incognito mode on Chrome works. Other members use Firefox and seems working fine. i am mainly using Edge so I don't know if Chrome crashes more with PM site 🙂
08-14-2022 01:14 PM
It does show both, yes.
Thank you, using a different browser worked! I had previously tried on a different device but apparently it's just not showing on any Chrome browser...?
08-14-2022 01:09 PM
@Jong1 first, transaction history should show 2 lines, one about you loaded the money, the other about you used the money to buy the add-on, does it show both?
if it show both, try to login my account again using Incognito mode, or a different browser (Edge/Firefox/chrome). The roaming add-on might not be showing because of some cache issue. Using the above workarounds helps