Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
Over a week ago I ordered for a cell phone, cell plan and nano sim cards. Al was charged to my credit card, BUT my card has not been chared for this order
I'm trying to cancel my father's account and plan. Both my parents use the same email but different cell numbers. how can I login to change info for Father? He has passed away last month and his account is no longer needed. His # is xxx-xxx-xxxx. Tha...
can i use my cell number on my tablet same time ( can i & will it work if i put another sim card into my tablet so i can use both with same phone number
So it sounds like US roaming won’t work in alaska from another thread i read. Any eta when public mobile will introduce volte? It would be a shame to switch from public mobile just because of this issue. I have an older 2017 samsung a5 and i’m not 10...
When setting up new account i got message that I entered wrong MEID and number transfer wasn’t completed and someone would contact me. How do I fix the number so my phone works
I ported from Rogers to Public yesterday, and I can confirm that I am active on Public networkBut my Rogers accounts till shows activeAnd Rogers and Public have same phone number registed I do not want to keep paying for my Rogers serviceDoesn't the ...
I live in ontario. When i dial 811 while in ontario it connects to 811 in quebec - which is not relevant.I have checked my address is correct on my account.I asked at telehealth ontario and they say to contact my provider.I tried but got a useless ch...
Hi, I experienced SIM Card Fraud, ( my data was nearly all used within a few days of renewal). I ordered a ticket yesterday but have not received anything yet and I do not know where to look. I have interrupted the SIM card on my phone as well and di...
Hi,Just wondering if I'm imagining things. I'm on the 15$ plan , 100 minutes and free incoming. Have the terms for what is charged against your minutes changed recently for incoming calls if you're out of province? I'm in Montreal, so my "home provin...
Hi, Did they stop sending us reminder texts about when our monthly plans are due? I didn’t realize that my renewal was this week and I’ve been using my LTE, here and there for the past two days…
I activated my account and transferred my number, yet I can't make a call and receive calls. I was also charged twice in. First time with this service. I transferred from Roger, and i dont phone services for 3 days. I really disappointed
Hey! I keep trying to reset my password but every time I try enter a new password I get “there was a problem resetting your password, please try again later”any suggestions? Been trying for long time
It is now 11:38 p.m. and I am trying to call my son who is driving home and I AM UNABLE TO MAKE A CALL FROM MY CELL PHONE TO CONTACT HIM - I KEEP GETTING A MESSAGE THAT I DON'T HAVE AN ACTIVE PLAN AND THAT I NEED TO MAKE A PAYMENT TO ACTIVATE MY PLAN...
Logged into my account today after I couldn't make any calls in the afternoon.Pre-pay information was deleted, and because my account wasn't paid, my account has been suspended.After going through the re-activating process, I still can't make phone c...
Hello, Does anybody have any suggestions on how I can get access to data for my phone while I am in Costa Rica? In Mexico it was easy to buy a very cheap sim card with data, it cost about 20 dollars for a month. Thanks in advance
I received a recent text offer about the 15 GB plan for $40. I was billed $46 on my account taxes in but my account shows that I am only getting the $25 1GB plan. Can somebody please help me out here?
