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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by • Public Mobile
  • 12320 Views
  • 111 replies
  • 29 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by • Public Mobile
  • 23332 Views
  • 183 replies
  • 25 Bravos

Resolved! SIM card will not activate

I am trying to set up a new phone and new number for my son. I have completed all the activation steps, received a confirmation email, but the phone still has no service. I don’t know what else to do.

CatherineBD by • Good Citizen / Bon Citoyen
  • 727 Views
  • 8 replies
  • 0 Bravos

SIM card activation

Hi there I have tried to activate my SIM card and I fill out all the info and check of agreement box and hit continue and it does nothing I scroll up to top of page and hit activate and it just makes my info that I just filled out disappear and doesn...

Ram1500Sport by • Good Citizen / Bon Citoyen
  • 1057 Views
  • 25 replies
  • 0 Bravos

Resolved! Entering voucher pin

Hi all,Last night i purchased my voucher to top up i was given 3 vouchers instead of the usual 1 .The person highlighted the wrong 12 digit codes  i had to enter,so by entering the incorrect pin numbers i was blocked from my account and cannot enter ...

ricky12 by • Good Citizen / Bon Citoyen
  • 1977 Views
  • 26 replies
  • 0 Bravos

Resolved! Change Method of Payment (Creditcard > DebitVISA)

I'm currently doing Auto-pay with my creditcard.  How do I change my method of payment in the website (from one creditcard to another DebitVISA)?  Your webpage has the option to remove the Autopay, I tried, and I registered again, but my old creditca...

louisac12 by • Great Neighbour / Super Voisin
  • 850 Views
  • 3 replies
  • 0 Bravos

Resolved! Auto pay not working

Hi, My auto pay didn't process on Oct. 4 even though I have enough funds on my credit card.  I called my bank and they said it isn't an issue on their end.  I also tried to manually do a payment online and didn't work either.  I also tried a differen...

sunzibinfa by • Great Neighbour / Super Voisin
  • 885 Views
  • 12 replies
  • 0 Bravos

$1.15 charge for no reason?

In my banking app it has a charge of $1.15 labeled as Online Purchase Public Mobile? There is nothing in my payment history except for an automatic top up on that day, but it is in the credits column, which I thought was the spot for your rewards? Wh...

mary_emma by • Great Neighbour / Super Voisin
  • 757 Views
  • 4 replies
  • 0 Bravos

Resolved! Cannot Access Data Network or Edit/Add APN

Hello: I am using an Asus X00ID on Android 8.1.0 and after looking up why I can't access the network I find that I cannot add or edit the APN names.  The only available APN names are Telus and Koodoo, which both have slightly different settings, and ...

ontariosewing by • Great Neighbour / Super Voisin
  • 1034 Views
  • 7 replies
  • 0 Bravos

Unable to set up an account or activate SIM

I obtained a SIM and attempted to set up my account. The page froze at the "enter credit card" page and now when I try to log into my account it says it does not recognize my email address or information and when I try to set up a new account it says...

shemawilliams by • Great Neighbour / Super Voisin
  • 553 Views
  • 4 replies
  • 0 Bravos

Resolved! Charges

I signed up for the 2gb plan when it was $30 during the last bill cycle. I was billed two days ago $30.51 ...I do have rewards that should have been applied. Anyone have any idea as to what may have happened. It should have been less than $30

mymymy416 by • Great Neighbour / Super Voisin
  • 513 Views
  • 3 replies
  • 0 Bravos

New Member

Good day everyone!I just signed up.  I can make calls, but haven't been able to receive a text or a phone call, and haven't been able to send a text. 

VW2 by • Good Citizen / Bon Citoyen
  • 445 Views
  • 5 replies
  • 0 Bravos

Resolved! Data usage error

Hi everyone,I am 5GB/month, My phone shows that I've used 3.10GB but I got text notification from public mobile that I used 100% data. Community please what can I do? I never finish my date before. 

Babaoba by • Great Neighbour / Super Voisin
  • 839 Views
  • 8 replies
  • 0 Bravos

SIM card problems

Hey, I'm having SIM card problems. I've had the same SIM card for years but it's giving me problems now. Sometimes I can't connect to the network. None of my calls go through (they don't connect) and I can't use my data. If I restart my phone, everyt...

deepg82 by • Good Citizen / Bon Citoyen
  • 392 Views
  • 4 replies
  • 0 Bravos

Resolved! Need a pin number to unlock SIM card on old HTC phone

Hi, My phone died out, I am trying to use a 5 year old HTC phone which my brother had on an old Fido account (HTC Desire 601). The phone is locked, asking for an 8-digit SIM pin number, I tried 12345678, 1234. I need help with this! Thanks,Sami

Sam438 by • Great Neighbour / Super Voisin
  • 1043 Views
  • 5 replies
  • 0 Bravos

Resolved! Retrieve my phone number

Hi all, I had a plan with public which I forgot to top up and expired back in August, I just recently found out. It's a really important phone number to me, is there anything I can do to re-activate it? Or maybe re-join public mobile with the same nu...

cavilier by • Great Neighbour / Super Voisin
  • 1474 Views
  • 13 replies
  • 0 Bravos

Resolved! How to change my plan immediately

I’ve updated my account by $50 and would like to change my plan to the 8.5 GB immediately rather than waiting for my renewal date.  Today is the first day of my plan renewal so I’m hoping you can do it today. thank you. 

500 by • Great Neighbour / Super Voisin
  • 935 Views
  • 5 replies
  • 0 Bravos

Locked out of account

Hi,I believe I signed up my mom's sim with an account but now I have forgotten the information it was signed up with (email and password). All I have is the phone number now and I want to port out. How do I get into my self serve account to get the a...

Scarlet by • Good Citizen / Bon Citoyen
  • 442 Views
  • 3 replies
  • 0 Bravos

Resolved! "Uleway" phones, Compatibility on Pub'Mob' ?

 "Uleway" (amazon supplier)  claims that their (Red on silver) units are compatible with Telus; "Uleway 3G  flip phone ,works with  . . . Telus (Koodo),  . . .  or any carrier operates on these networks. Band Mode:GSM 850/900/1800/1900mHz ,WCDMA 900/...

dougc by • Great Citizen / Super Citoyen
  • 919 Views
  • 3 replies
  • 0 Bravos

Resolved! Connecting to home network

I am a new Public Mobile customer. I have internet service at home. When at home, I'd like to connect to my home network (wi-fi) instead of using my data plan. Can I do this with Public? If so, do I need to edit the settings in my phone? I was previo...

Catcave by • Great Neighbour / Super Voisin
  • 1216 Views
  • 5 replies
  • 0 Bravos

usage errors

My usage data on their web site says I've used 63 minutes for incoming calls.  I have used less than 2 minutes.  What is wrong with their tracking system?  I have a 100 outgoing call plan so this error will eat up my time quickly!

mike3955 by • Great Neighbour / Super Voisin
  • 480 Views
  • 5 replies
  • 0 Bravos

Resolved! pay sim card from my account

I want to order a sim card online an pay with money already pn my account. How can I do that?waanaabe

waanaabe by • Good Citizen / Bon Citoyen
  • 562 Views
  • 3 replies
  • 0 Bravos
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