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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

New Member

Good day everyone!I just signed up. I can make calls, but haven't been able to receive a text or a phone call, and haven't been able to send a text.

Data usage error

Resolved! Data usage error

Hi everyone,I am 5GB/month, My phone shows that I've used 3.10GB but I got text notification from public mobile that I used 100% data. Community please what can I do? I never finish my date before.

SIM card problems

Hey, I'm having SIM card problems. I've had the same SIM card for years but it's giving me problems now. Sometimes I can't connect to the network. None of my calls go through (they don't connect) and I can't use my data. If I restart my phone, everyt...

Resolved! Need a pin number to unlock SIM card on old HTC phone

Hi, My phone died out, I am trying to use a 5 year old HTC phone which my brother had on an old Fido account (HTC Desire 601). The phone is locked, asking for an 8-digit SIM pin number, I tried 12345678, 1234. I need help with this! Thanks,Sami

Resolved! Retrieve my phone number

Hi all, I had a plan with public which I forgot to top up and expired back in August, I just recently found out. It's a really important phone number to me, is there anything I can do to re-activate it? Or maybe re-join public mobile with the same nu...

Resolved! How to change my plan immediately

I’ve updated my account by $50 and would like to change my plan to the 8.5 GB immediately rather than waiting for my renewal date. Today is the first day of my plan renewal so I’m hoping you can do it today. thank you.

Canadian Cell Supplies changed Min 2 Max 4 Vouchers per week 10%OFF with a Code

I can see they have now in Stock Order on this link before its gone. Order on this link and Save 10% & Bravo!

Locked out of account

Hi,I believe I signed up my mom's sim with an account but now I have forgotten the information it was signed up with (email and password). All I have is the phone number now and I want to port out. How do I get into my self serve account to get the a...

Resolved! "Uleway" phones, Compatibility on Pub'Mob' ?

"Uleway" (amazon supplier) claims that their (Red on silver) units are compatible with Telus; "Uleway 3G flip phone ,works with . . . Telus (Koodo), . . . or any carrier operates on these networks. Band Mode:GSM 850/900/1800/1900mHz ,WCDMA 900/...

Connecting to home network

Resolved! Connecting to home network

I am a new Public Mobile customer. I have internet service at home. When at home, I'd like to connect to my home network (wi-fi) instead of using my data plan. Can I do this with Public? If so, do I need to edit the settings in my phone? I was previo...

usage errors

My usage data on their web site says I've used 63 minutes for incoming calls. I have used less than 2 minutes. What is wrong with their tracking system? I have a 100 outgoing call plan so this error will eat up my time quickly!

Resolved! pay sim card from my account

I want to order a sim card online an pay with money already pn my account. How can I do that?waanaabe

specific phone number?

Can i ask for specific phone number?

Data connection issue

Good eveningHaving problem with my data connection, I paid my monthly due yesterday morning thru my public mobile account and still don’t have internet connection until now.Its on my transaction history and deducted on my chequing account.Hope you ca...

Vouvher not available !!

hey guys,I just paid $40 with the Voucher and it didn't went thru, it keep saying voucher is unavailable, i don't know why.any idea, my service is cut now and its so weird, i can't use my number and i can't pay through voucher.

Resolved! Bonus data used before plan data ran out

Hi, I have a 1GB data plan, (500/500 w/ auto pay), but for some reason, after using only 200MB of data, the bonus 3GB add on started to be used. How do i rectify this? My understanding is that the account should use the 1GB first, then use the 3GB a...

Wrong messages

Resolved! New phone number...wrong city!

Wow don’t even know where to start with this weird problem. We signed my daughter up with a new PM sim card and PM account at London Drugs where she was offered several new phone numbers. She chose an easy sounding one starting with 778 and as we liv...

Pre-Authorized payments

Resolved! Pre-Authorized payments

I'd like to make pre-authorized payment from my newly bank account debit card. If I were to change my Public Mobile Auto-Payment using this debit card, does Public Mobile consider this a Pre-Authorized Payment?

paied tow times

Hi, I was going to add one data to my plan, and I charged tow times can you awav one pls

my speakoutwireless account is expired right now, can I still port number?

my speakoutwireless account is expired right now, can I still activate PM account and port number over?

Incoming international texts not received

I use international text to keep in touch with family and friends in the UK, all was working great but a few months back I stopped receiving texts. I thought people had just gone quiet but now find out that although they receive my texts I do not rec...

Invalid SIM

I just purchased a SIM card from WalMart but when I fill out the activation information, it says that the SIM card number is invalid.Anyone else have this problem?

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Important Update: eSIM QR Code Now Included in Activation Summary Emails