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Texts

BakerE
Good Citizen / Bon Citoyen

We have unlimited text and calling.  However, texts aren’t sending unless on wifi 

1 ACCEPTED SOLUTION

Accepted Solutions

dabr
Mayor / Maire
13 REPLIES 13

Timer
Model Citizen / Citoyen Modèle

@BakerE 

if you use MMS you need to turn data mobile on.

Meow
Mayor / Maire

What kind of phone do you have? What app do you use for SMS?

SMS has nothing to do with WiFi unless it is some kind of 3rd party SMS app.

Native SMS app works with regular cellular network and only thing you have to have is active Plan.

BakerE
Good Citizen / Bon Citoyen

How do you do that?

BakerE
Good Citizen / Bon Citoyen

If I turn off iMessage I’m able to send texts but not receive them.

Timer
Model Citizen / Citoyen Modèle

dabr
Mayor / Maire

@BakerE    Not sure if this is your issue, but perhaps take a look at this suggestion from @Luddite:

 

https://productioncommunity.publicmobile.ca/t5/Get-Support/15-Plan-Unlimited-Text-Messaging-Included...

 

 

LegusY
Great Citizen / Super Citoyen

Yeah I think some phones cannot receive messages unless data mode is turned on, even if its not imessage, I believe once you keep your data mode on, you should be able to receive texts.

BakerE
Good Citizen / Bon Citoyen

My son has used up all of his data.  However, our plan is unlimited texts so shouldn’t he still be able to receive texts?

Timer
Model Citizen / Citoyen Modèle

@BakerE 

are you use text SMS or MMS..?

 

text SMS no need data on

MMS need turn data mobile on to you receive it or sending.