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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Re: Old provider says port out not complete

Koodo advised that Public Mobile is responsible for the port out process which cancels the Koodo account. This was not done as they have my account active and will not let me cancel it. How does this get fixed?

New sim card ,new phone, same #

Texts and data are fine but the phone dosnt work incoming or outgoing?Any ideas? Iphone 6s

Resolved! Changing company

Is it possible to change my chatr number to public ?

Resolved! Does PM have Port Protection Plan?

I received an email this am from my brother. It surely got me thinking and wondering if PM has Port Protection Plan in case someone tries to steal my phone number? If so, does everyone get it automatically or it needs activation? See email below. **...

Resolved! Traveling to Mexico

Can I use a Mexico sim card in my phone?

Resolved! caller using different numbers to call

I have a question about somebody who keeps calling and texting, but uses multiple numbers. My friend has been blocking the person each time they use a different number. Just wanted to know if there is a way to stop that. Is it a phone app or is the p...

Resolved! Call Waiting

My friend has PM, but sometimes when his phone there is no call waiting. Other times when I call him, he told me he is on the other line. I know that when I was on Koodo I had call waiting. I wanted to know if all the PM plans actually has call waiti...

porting

saw on news that CRTC IS LOOKING INTO PORTING ISSUES too late for some people

Self served

I received a text message that I made a payment to renew my plan, but I'm not the one who did it.

Your account has already enough balance? Can't follow up on msg to mod team

Top up not acceptHello, I've been struggling with this issue for so long and can't seem to get everyone on the same page, but I'm hoping this message will do the trick now that a few of the technical issues w/access to my account are solved. In order...

Problems with service

back in the day pictures cost 1 dollar a pop yet I know its not 1969 again can you please tell my why you decided to start blocking photos I have free canada wide sms text/picture messages. you can email me at [T4-w24fui] not a big fan of being igno...

Resolved! Rewards

I'm kind of confused as to how the community works in terms of earning rewards, any advice would be great!

Self serve

Anyone know why self serve is down?

Issues when porting from Freedom

Hi,I was wondering if anyone had a similar issue and, if positive, the steps you took to resolve them. 3 months ago I was with Koodo and decided to move to Freedom Mobile because they were offering me a better deal. Everything went fine, including po...

Resolved! Does PM accept USA credit cards registered to a USA address....see conflicting information

Conflicting information on PM website. If you didn’t register a card at activation, you can do so by signing in to Self-Serve. Once signed in, click on the ‘Payment’ tab, then scroll to the bottom of the page and select ‘Register my Credit or Visa D...

Resolved! Ordered a SIM card online January 12th but never received it?

Hello,I ordered a SIM card from the online public mobile store on January 12th, and still have not received it. The link to track my order brought me to the app store page for Arrive. I tried entering my order number / carrier but its always stuck at...

Resolved! Ported number

We recently ported in a new number and were wondering if we re capture the old number to another public mobile account.

Resolved! Lunar New Year Deal

I signed up for Public Mobile during the "Lunar New Year Promo". I'm on the $15 per month plan. Do I get $5 off my bill each month for the next 8 months?

Self-serve page not load?

I can't access Pulbicmobile self-serve page!

Self-serve down?

I am loged on to my account but somehow when I click My account, I cant get through. Blank screen appears and goes nowhere. Tried on my phone and computer. Is the system down?

Can't receive calls and text - going to another mobile phone

New to PM, activated my account 2 days ago with a new SIM and phone number. Noticed could not receive calls and txt messages. Friend sent txt messages that were going to another mobile phone. Same thing when calling my new number. Looks like my n...

Re: Cancelling service and getting refund - My service does not work.

my sons phone was stolen but they have already charged ny account for next month what do i do?@jodiespence wrote:Hello,I tried to activate my service a couple of hours ago. So far, no mobile network, no data, no nothing. I've tried everything that ...

Transferring my phone number to public mobile

I sent private message to Tiana_V, how long does it usually take for them to respond?

Paid for my plan but it didn’t add on

Hey I just aid for my plan earlier this morning but I am unable to use it as it hasn't added on

keep getting error

My phone was lost 2 weeks ago, and I suspended the service, I now have a new SIM card and new phone which I want to now activate. I log in to my account, and click on Plans and addons and get the following error all the time. Oh no!It looks like some...

Sim card problem

My simcard is not registered on the network what to do? I did restart and re insert the sim still not working, i did manually search for network but still not working?

Why does $35 plan exist?

It does not make any sense to me why the $35 plan exists. Other than to sway someone over to the $40. ...why wouldn't the $35 plan have at least 2.5GB of data? I might as well do the $25 plan and take a $10 data add on (if I need extra) for a total o...

Resolved! Billing

The systeme had a lag and charged me 3 time insted of one what do i do

Resolved! Is my NOKIA 2 PM compatibile?

I have a PM SIM but the phone doesn't showup on the compatibility list. Here's the specs. https://www.frequencycheck.com/models/Ak8RL/nokia-2-global-dual-sim-td-lte#frequencies Any idea if it'll work?

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