Can't port 343-XXX-XXXX (Koodo) number

[brmrsam]

I activated a SIM card and was unable to port the number (343 area code from Koodo) neither during activation nor in the Self Serve.

Error message:

We were unable to transfer the phone number you entered. Try one of the following options:
-  Make sure you entered your number correctly.
-  Select a new number.
-  Contact the Public Mobile Community for further assistance.

The phone number is valid and works. What's the issue? How do I get it ported?

[brmrsam]

Thank you, all! Happy 2022!

[Anonymous · Accepted solution]

@brmrsam 

if you stuck with Transferring your old Phone Number, or is not complete processing

Here’s how to contact Customer Support Agent by CS_Agent,

• you need to send a private message to Customer Support Agent by CS_Agent, by Click Here link. 

• please include in your message,
  
• phone number,
• which carrier,

• Customer Support Agent by CS_Agent, will Response to your inbox by private message 
• During business hours, we strive to answer customer messages swiftly. You will often get an answer within an hour. During peak periods, you may need to wait up to 48 hours.Customer Support Agents are available:
  • Monday to Sunday: 6 AM to 10 PM EST
  • Note: Public Mobile No Support by phone call or Email.. only by CS_Agent, private message..
  
  
• Check your private message inbox (click on the envelope top right of your screen)

Good Luck and your welcome to Public Mobile
you will be very happy...with a Fabulous Service.

[0PX9O4]

@brmrsam

It sounds like you can pick a new number, then send a private message to @CS_Agent asking for their help with porting your old number. It may take a couple days to complete the entire process. But it's the only other option if the automated system won't accept your porting request.

All the best!

[softech]

@brmrsam , your number can certainly ported into PM as it was with Koodo. 

But do you have Koodo prepaid or postpaid plan?

If you wish to transfer an existing numbering from Koodo Prepaid or PC Mobile, you will need to first complete your activation with a new number, then reach out to our Moderator team here in order to transfer your existing number to Public Mobile.