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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Can my dad keep is phone number?

Hi there,I am helping my dad to join the public mobile family.My dad was working for a company and he just retired and is employer gave him is company cellphone when he left. The company was with Bell so I got the unlock code for is phone the other d...

Dell Sierra Wireless IMEI Unlock Code?

I couldn't unlock my IMEI thru Dell as my warranty is expired, and I'm waiting on Reddit and Twitter to get back to me. My IMEI can be provided upon request from official staff.

Resolved! $15 plan - 100 min talk/ unlimited incoming calls

My daughter's plan just started new bill cycle. Although $15 plan has new feature for unlimited incoming calls, but when I called her, the minutes for her 100 minutes were calculated and now she has 98 minutes. Why? Please help. I really need to talk...

Resolved! plan minutes running out

I've been trying to figure out what plan works best for me and my currnet plan is going to run out of talk minutes. Can I add some for now until I cycle into a new plan for the next month? I am going to need to increase my plan obviously but the plan...

Resolved! Locked out of self serve

I have done the steps to reset my password and now I’m being told I’m locked out and to contact public mobile . What’s my next step ? Thanks Kris

Resolved! Tranfer minutes

Can I have my mintes transferred along with my phone number from my chatr? I just activated them yesterday and it cost $55 with taxes. Can I switch to your company but my first payment come from the minutes i bought yesterday?

Resolved! Plan Expired message - AutoPay - no phone service

My phone service stopped working this morning (phone calls, text, data - WiFi is working fine). I logged into my account and it says my account has been suspended, but to ignore if I am on AutoPay. I am on AutoPay and nothing has changed with my cred...

Resolved! Changing plan

If I change the plan right away, Will I get double charged. I am upgrading from a plan to another one and my cycle is 18 March, If I upgrade the plan right away instead of choosing the " change on renewal date" Will I be charged today and also on 18t...

Resolved! Data saying it’s majority used

I have the 12gb for 3months plan and says I’m almost done. When I checked my data usage it says I only used less than 3Gb and my plan was just renewed. Can we get this verified?

Resolved! existing acount add

Hi, How do I add a new sim to an existing account? I want to have two telephone numbers

International student

I have an international student who needs to use her phone for two more days in Canada, I keep topping up her amount but how do i add money to her phone so she can use it while she is here? It says it takes 48 hours to go to a new plan, but by then ...

Trying to setup my wife’s phone but can’t get it to work

On the first page after I put in all my information, it say hit Continue but when I do nothing happens

I need to talk to someone to help fix my number,

My phone number, that's recently new. Is sending messages that I ain't sending, but it's my own number thats replying to people. I need to talk to someone to help me fix this.

New

When does my free data start. After first billing?

Plan is expired, On Autopay and no service/data all day today

Two of my family's phones renew their monthly plan today and both of us have no service whatsoever. I log into Self serve and both of our plans are expired. Why is Public Mobile so horrendously useless? They can't even take money from their custom...

Resolved! Self serve App?

Is there a public mobile app?Or only online service?

Resolved! Registration

Hi, quick question, how many times do I have to register on different sites/ features?I’m new and I already signed up on 2 (self service and community)

Service out?

I had phone service an hour ago now its saying talk is not included in my current plan when I have the 25$ plan with unlimited canada wide calling

False advertising?

I am on the $15/month plan which says "Unlimited International Text and Picture Messaging". Nowhere does it say anything about having to be on the public mobile carrier. I recently went to the US and texting did not work! Very disappointed! All they ...

Account Expired!

I got 2 phone accounts activated yesterday and paid the bills and everything went through fine. Today I created the accounts and it shows both with expired accounts. We can call locally and text but data is blocked and long distance is blocked. Canad...

Can't add a new credit card, there's no option.

The bot told me to go into payment, and at the bottom there should be an option to add a new payment. Aka new credit card. But that option isn't available to me. Select 'Register or Manage my Credit or Visa debit card' on the bottom left corner of th...

Resolved! How do I add money after I purchased a voucher

suspended account

log on today it says my account is suspended due to not having enough money in the account.. I owe 60 and I have 78 bucks in there .. I had to reactivate .. biggest drag is there is no one to call .. I'm starting to not like Public Mobile Now ..

Resolved! Invoice Request Options

I'm a small business owner trying to get my invoice for 2019 for tax purposes and am wondering if asking a moderator is still the process to obtaining a copy of my charges including taxes. Can anyone confirm this? (found this info in the last post f...

Voucher pin

I got a voucher today but there’s a 16 digit pin instead of 12. It won’t accept it and there’s no 12 digit number anywhere on the receipt.

Communications en Français

Bonjour, J'aimerais pouvoir recevoir mes courriels de Public Mobile en français.Lorsque je suis sur le site de Public Mobile tout est en français mais je reçoit mes courriels en anglais.Pouvez-vous m'aider SVP Nicole

Resolved! Gome u7 (kinda vs a5 pro)

Hi everybodyDid anybody by any chance try Gome U7 with public (or any telus/bell company)A friend is consideringThe network is3G WCDMA 850/900/1900/2100 MHz 4G FDD LTE B1/B3/B5/B7/B8 It seems to be $30 less than umidigi a5 pro but have much less bel...

Recurring bill payments

why is public mobile not recognized as a recurring bill payments?

New Public Mobile stores?

I noticed a PM Careers page with this: https://telus.taleo.net/careersection/publicmobile/jobdetail.ftl?job=RET23930-20&tz=GMT-07%3A00&tzname=America%2FLos_Angeles "Our Public Mobile team is growing! Join our team as we launch our retail stores acros...

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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Can my dad keep is phone number?

Dell Sierra Wireless IMEI Unlock Code?

Resolved! $15 plan - 100 min talk/ unlimited incoming calls

Resolved! plan minutes running out

Resolved! Locked out of self serve

Resolved! Tranfer minutes

Resolved! Plan Expired message - AutoPay - no phone service

Resolved! Changing plan

Resolved! Data saying it’s majority used

Resolved! existing acount add

International student

Trying to setup my wife’s phone but can’t get it to work

I need to talk to someone to help fix my number,

New

Plan is expired, On Autopay and no service/data all day today

Resolved! Self serve App?

Resolved! Registration

Service out?

False advertising?

Account Expired!

Can't add a new credit card, there's no option.

Resolved! How do I add money after I purchased a voucher

suspended account

Resolved! Invoice Request Options

Voucher pin

Communications en Français

Resolved! Gome u7 (kinda vs a5 pro)

Recurring bill payments

Recurring bill payments

New Public Mobile stores?

haven't received sim card

Contract

About to travel but want to keep my number

phone number spoofing

why charge me 14 dollars?