Community

Resolved! US roaming options

I will be heading to the US for a bit over a month, but only need phone access for about 4 days at the start of the trip, and 2 days at the end of the trip. I will not be able to use my phone at all for about a month in between. I don't want to have ...

Resolved! Had trouble ordering sim card online and still got charged.

Resolved! Setting up Self-Service

How can you set up Self-Service when the phone is with someone who cannot retrieve the authentication text

Resolved! New transfer, unsure of next step.

I can send but not receive texts. Switched a cell from from Freedom. Network all looks good. SIMon was no help.

Resolved! Re: Transferring Number to new phone

I don’t want to continue with public sim please refund my account money to my bank account including taxes !!  

Resolved! 500 international long distance call bonus

Hi!Iwould like to call to Sydney, Australia,i want to known that is the call inclusive in my bonus .Thank you!

Resolved! Cannot Login to Activated Account - No Password

Hi, I've recently went to a Koodo booth to activate a Public Mobile SIM card for my new phone. We went through the process of getting a SIM, setting up my email, creating a PIN, selecting a plan, and selecting a new phone number. However, we never cr...

Resolved! I have the $30 dollar "old" plan, should I switch?

I see that my $30 dollar plan, unlimited talk, text, and 500mb of data. It appears to be the same as the new $25 plan. I was considering moving up to the $35 one to get a little more data. Is there any reason not to switch?  ThanksDan

Resolved! trouble connecting to network

    I'm having trouble conecting to the public mobile network with a LTYE Blade L8.Any advice would be greatly appreciated.Thanks

Resolved! Question

How do you pay online?

Resolved! Account suspended from autopay/payments not working

I've been using the $15/30days plan for a year now with autopay. A few days ago:The autopay didn't apply and no payment were taken from my credit card.My account status was set to "Plan Expired" and my account is suspended.My phone no longer has work...

Resolved! service remporarily suspended despite being on autopay

No service on cell phone, told that service has been temporarily suspended despite having monthly withdrawals on my credit card with autopay.Tried to access self serve to check account and payment history but email verification login failed.Tried to ...

Resolved! Internet

Hi guys my internet it's finished yesterday I did my payment it still not work I need my internet back 

Resolved! Account suspended even with funds on account

Hello, I’m having an issue with my account. My account is said it’s being suspended despite having funds in my account and paid. What is even more weird is that I can use data but not make outgoing callls.Here are some other details:I have auto pay I...

Resolved! Help! My contacts with Androids receive my texts, but Iphone users do not (SMS OR MMS)

Please help!  I've been with Public Mobile a long time. On a dual SIM Samsung Phone. I changed one of my phone numbers about a week ago. My contacts with Androids receive my texts, but Iphone users do not (SMS OR MMS). Never had an issue with this be...

Resolved! Changing phones

My phone was stolen. I bought a new sim card and a new phone. I want to activate the new phone using the new sim card. The online directions assume that I am starting as a new customer but I already have a plan and a phone #. What do I do?

Resolved! New SIM card

Can I order a new SIM card and maintain the same phone number.....been having problems losing service....in Android, I turn off the SIM card and turn back on again and I am fine for another period of time ???

Resolved! phone service in the USA

I would like to have service in the USA can you provide this service?

Resolved! How do I cancel my plan?

I'm porting over to Rogers (getting way cheaper deal for more than double the data as my current PM plan...)This post: https://publicmobile.ca/en/ab/get-help/articles/change-your-plansays that I can cancel following those instructions. I did so but t...