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New SIM

Gayle1
Great Neighbour / Super Voisin

I am a long time Public Mobile user. I ordered a new SIM from Public Mobile and inserted in my new phone. Updated the SIM card number to my online Public Mobile account. Been an hour and my new phone still says Emergency call only. Please Help!

5 REPLIES 5

Witcher
Good Citizen / Bon Citoyen

Have you tried doing a soft or hard reset on the phone to see if that helps ?

Gayle1
Great Neighbour / Super Voisin

Huawei KII-L05

gblackma
Mayor / Maire

@Gayle1  what's the make and model of your phone?  Thanks. Stay safe. 

Triguy
Mayor / Maire

Try removing it then try reinserting it back.

gpixel
Mayor / Maire

@Gayle1try these options 

 

  • try restarting your phone
  • go to your self serve and put your account in lost/stolen mode for 5 min then re-enable your account
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