[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Resolved! Transfer Number
Greetings, I am trying to transfer the number from CTExcel to PUBLIC MOBILE. But I found that I could not find the carrier name (CTExcel) in the Old Service Provider list. Please let me know how to do it. Thank you!
MMS taking too long to send and receive pictures
I joined $15 monthly plan (with 250MB data) on Dec 24 2021. On Dec 25, I tested with my other phone for the MMS (send and receive) and found the public mobile services is no good. pictures need 8 min to 12 min to be received. And the arrival of co...
Resolved! Re: Unable to log in to MyAccount ?
Please can I get my account
Resolved! Plan did not auto-renew and cannot make payment
Hey guys, I already submitted a ticket but was wondering if anyone had a quicker solution since my plan has been completely deactivated and I can't phone/text/use data. My auto-renewal has been fine for over a year and nothing changed. I used my cre...
Resolved! Phone service not working on Victoria Island
Hi there, I am in Sooke on Victoria Island and I am getting non-stop text messages saying roaming is not supported. My phone seems to think I am in USA. Even if my service does not work, I don't mind but these non-stop text messages are extremely ann...
Resolved! How does US roaming work?
How much of my plans call/texts/data still work while in US without buying US addons? Can I still receive calls and texts?
Resolved! I want to give my grandaughter service
I want to give my grandaughter service for her cell phone, and i will be adding her to my bill, but how do i get my referral. I have sent her the sim card and i will be activating her phone on my account.
Resolved! No service
I activated my SIM card this morning (roughly 5 hrs ago) and I still have no service. The SIM card shows up on my PM account, showing its active. I ported over a number from Koodo, replied yes, and received an email from them that my number was succe...
Resolved! Could this Public Mobile Promo Ever Retun? $60/8.5GB 3G Plan with 2GB US Data, Canada/US Talk & Text
Would be better if Canadian Data Allowance got changed to 15.5GB to match the current $60 Plan. The original plan came out July 19, 2019. Only remained for that summer. Never returned as of yet.
Resolved! Re: Moving to another Province
I was in Mississauga, Ontario when I got the phoneAfter that I moved to Alberta and had changed the Province.At that time it was quite easy. I just had to click on the top somewhere and select ABNow I am back in Mississauga, Ontario and want to chang...
Re: regarding porting a number from lucky mobile to public mobile
this place i tried to check eligiblty but not going in please guide me soon
Resolved! a long-term customer will not get a new higher price if PB raise the price for its all plan?
In the beginning, PB starts $10 /months plan, later on, it became $15/month will a long-term customer get an exception if PB raises the price for its all plan? I heard there was a policy in the telecom industry, the price hike will not apply to the e...
Resolved! Re: Sim network pin blocked enter pin puk
My phone is saying Sim network pin block
Resolved! Plan expired but paid
Hello, I forgot to update my credit card so it didn't do the autopay but I added funds to my account as soon as I found out. my account now has $46 but when I try to pay amount due, it just says I have enough funds and doesn't decrease. it seems I ca...
Resolved! New badges?!!
What's this all about? My friend sent me this text that they recieved from public mobile today.
Resolved! Payment
Hi how we pay for international calling by self serve online
"Public Mobile" scrolling across screen on Iphone
My daughter has an Iphone (X I beleive). The name of the carrier, in this case Public Mobile, is too long to display in one shot so it scrolls across the top left of her screen. It is very distracting when she is using her phone. I saw that this issu...
US Roaming add on suddenly doesn't work in day 4 of 10 day plan
Roaming add on doesn't work and doesn't show on my account, even though I bought a 10 day plan with unlimited talk/text and 250 mb of data. Maybe I've exhausted my data, but why does nothing work?
Resolved! No contact with network
I have a Wheatek , Hotwav phoneModel cyber 8. I registered, selected/paid for plan and installed the SIM, An Icon is apparent at the top of the main screen, it does not show any signal, When I attempt to make a call it displays a mesage "No Network a...
I am trying to update credit card payment and it keeps refusing it?
Have tried old address address and new
Public Mobile is refusing to allow my old phone number to be ported out to Fido. Call CRTC?
I am trying to port out two phones from Public Mobile to Fido and retain my existing phone numbers for each. The first phone (mine) worked fine, but the second phone is stuck with the new, temporary number that was assigned by Fido. The Fido custom...
