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Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Number port over

I need my phone number ported over from MTS I have already activated my account. thanks

SIM card not registered

I activated SIM card online, ported phone from FIDO to PM. Unlocked phone Samsung GT-S 7582 but now I cannot detect TELUS as mobile provider. When I try to call I am getting error Not registered.. Please help resolve the issue.

Resolved! Autopay vs. Vouchers or Both?

I've been reading a few recent posts where members are sharing their experiences with purchasing vouchers from various online and retail locations, and sometimes for a slight discount @mimmo . I'm signed up for autopay as I assumed that was the best ...

Resolved! Rewards

I got my wife to cancel her Koodo account and Sign up with a Public Mobile account today. I didn't realize that I had to get a code before we activated the account. How do I get my 1 dollar a month refer a friend reward and my wife to get her one tim...

Resolved! SIM network pin

I just inserted a new SIM card into an old rogers phone. It is asking me for a SIM network pin. Can someone advise?

Phone Service and data!

Lat month I paid for service by voucher..phone worked for calls but data lasted two days!...Paid again this month by voucher..Now phone service is not on at all!!..it sends me sa text saying my payment was successful..however did not turn my phone on...

How do you know someone post new questions?

How to change the phone Setting if someone post new questions in the public community right away Shows in your phone?

Resolved! Refund

I did not use my sim/phone for 6 months and were wondering if it is possible to get a refund or have the money deducted currently for the future months as i have resumed using the service/sim.

Resolved! Question about referring credit

This month I found only $3 for referral credit,last month I got $5 for referral ,so i think this month my 2 friends left the public Mobile.so I cannot get $2 for referral credit?

Resolved! I need my old number ported - cannot find SIMON in order to ask!

I need my old number ported (I'm am activated and currently using a temporary number on PM) but I cannot find SIMON in order to request it. I know he popped up in the bottom right corner of the screen, when I was here the other day - but today it ap...

credit card

I am trying to activate my new account but it will not accept my credit card. Simon says to not use any symbols or PMB's or suite numbers in the address which I tried, but then it does not exactly match my credit card address. Is there another way ...

My activation was botched. Now the sim 19-digits number is not being accepted when I tried to restar

Bought SIM card at Superstore in Sudbury....activation on line was super easy

Resolved! I ran out of data last night, tried to buy 2gb more today, and now my data is gone

It added 30$ to my account, didn't give me 2gb of data, I'm confused. Can I not just buy more data if I run out?

Resolved! Is the Alcatel Go Flip 3 supported. I asked when I signed up and was told it would work.

I have an Alcatel Go Flip 3 and was told when I signed up for Public it would work. Now my phone is not working and I have looked and do not see it on the list of compatible phones.

Resolved! Question About Phone Number

Hi, I just activated a new sim and my province is BC but the number they gave me starts with 672. Is it possible to get a 604 number? Kind Regards, Doug

Resolved! The seller told me he would use a referral code to get me $10 off, but I don't see $10 off.

I was charged for 2 top-ups for a $15 plan ($20 in total). Told I would receive $10 off credit. There is no $10 credit anywhere to be seen. Also, my phone # did not port over. Bad customer experience to start with. We'll see if you guys can turn thin...

Resolved! My old phone is still receiving my calls.

My old number is not connecting to my new phone. My old phone is still taking the calls even though I have cancelled my service with them (Freedom Mobile).

Resolved! vouchers in AB no tax?

Curious if any Alberta residents could comment on their AB voucher experiences. I just bought two $40 vouchers at the Canmore Canadian Tire. I was expecting to pay only GST and save the 7% BC PST, but to my surprise, my credit card was only char...

Resolved! ZTE Fanfare 3 supported?

I have a ZTE Fanfare 3 Z852 and was wondering if it is supported. I see ZTE Fanfare in the list but no Fanfare 3.

Resolved! Cannot Create Account - Activation Failed

Hello,When I was activating an account for a family member, the process failed at the last step and I got a 404 error. I was unable to return to the activation website past the step where you check the eligibility of the phone number (we are porting ...

Resolved! Porting from Public Mobile back to Fido

I originally ported from Fido to Public Mobile, and now I'm trying to port from Public Mobile back to Fido. Has anyone else done this before and encountered an issue where the number is still regarded as a Fido number? I was told by a Fido rep who tr...

Bangood vs. Ali Express

Resolved! Friend's referral code got missed

Hi, is there anyway to add the referral code from a friend after I have activated the phone and signed up? I didn't see anywhere to put the code, so I must have missed it when I activated my new plan. Please help. Thank you.

I need a puk code to unlock my sim

Resolved! Did not get $10 credit from referral code

I used a referral code from my friend while activating the sim as instructed but did not get the $10 credit as said. Is there any way to check why I did not get the credit and any way to get the credit now?

Resolved! Slow MMS

I've received 2 text messages, each with a photo attached.They are taking forever to download. In fact, neither has come through after 5 hours of downloading. Data is on wifi throughout.Is this normal, or a data issue, or a lte issue, or a PM issue?