[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Resolved! Porting Problem
Moving from Telus to public. I set up the account 20 hours ago. Never received the text to port my number. I finally received it today at 9am. I replied yes and about 2 hours later I received a text welcoming me to public mobile. My public mobil...
Resolved! Preauthorized credit card
I need to reset my preauthorized credit card
Resolved! Understanding rewards
Hi I'm new here and I don't know how to understand my rewards, why and where they came from? Is there a guide I can refer too?
Resolved! missing referral reward
Hi. My wife referred me to Public Mobile. I typed in her referral code when signing up, but she never did get the reward. Is there a way to make sure that happens? Thanks!
Unlock phone
i am having a hard time trying to find out the carrier and how to unlock. I'm pretty sure it's public
Resolved! Change email address
How do i change my email address to a personal one.
Resolved! New customer 2GB BONUS offer
I’ma new customer since yesterday, i have been trying to activate the 2GBBONUS deal. Then I read it is automatically applied…is this true
Resolved! Length to activate plan?
I'm trying to activate a new SIM and I've been looking at this for about half an hour now: Is that normal? I received the Welcome text telling me I have created a PIN but I did not receive the confirmation Email or anything else. I also can't login t...
Incoming calls
So on the 27 of dec I started my public account and transferred my number from chatr but now I can only receive calls or text from the area code that I’m in on from any other area code?I’ve tried resetting the network settings but didn’t do anything....
Resolved! How to get most resent pricing?
I’m paying $70 for a plan with 15gb but now for $70 I should be getting 20gb based on current prices. How can I get this reflected on my account without having to wait till my renewal or loosing a month of funds?
Resolved! Cell Coverage at most Canadian National Parks?
BC and Alberta. Any tips would be helpful. I know Public is on one of Canada's largest networks.
Blackberry EOL Jan 4th 2022
I wonder if anyone is actually still using one.... Blackberry End of Life is officially coming (Jan 4th 2022) when the devices will cease to work Official statement here:https://www.blackberry.com/us/en/support/devices/end-of-life
Resolved! Are you allowed to have more than one username for Community per account?
Just curious. Thanks
Resolved! Possible to block someone on the Community?
I'm curious if its at all possible? I know you can report someone but I'm interested in knowing if there's any possible method to block a user on the PM Community?
Resolved! Unlock phone
Hi, Today I went to a store to activate and open an account which I did. They also gave me a new phone number. However, my phone was blocked at that time. The guy told me to call the previous company to unlock the phone and get the code. I have the c...
Resolved! Login
The system doesnt seem to recognize my username and password anymore. Can I get some guidance to where to gi to make this work please.
Locked out of new account
Created a new account. locked out. Says auto pay wasnt successfully completed, but I selected no for AutoPay. Please help or I have to leave
Resolved! $ 10.00
How to get the 10.00 after i moved to PM with my friend code ?
Resolved! Service suspended, now I can't add a plan?
Dear Community,Several days ago, my $35 plan service was suspended because I forgot to update my credit card details. Now, I am trying to renew with a $15 plan. I registered my new credit card into my account, and now I have $15 in my balance. But I ...
Resolved! Ireland
I just purchased 300 international minutes to call Ireland but have no luck to connect. Any suggestions, Thanks
Resolved! Can't port 343-XXX-XXXX (Koodo) number
I activated a SIM card and was unable to port the number (343 area code from Koodo) neither during activation nor in the Self Serve. Error message: We were unable to transfer the phone number you entered. Try one of the following options:- Make sure...
Service issues/receiving calls
Hello I am a new public mobile customer as of a couple weeks ago. My question is why do my incoming calls immediately get sent to my voicemail? I can receive calls just fine. I have visited a cellular retail store and covered all basic reset optio...
Resolved! 50% SIM card Boxing Day Deals
I got a new Public Mobile SIM card in store today as I was worried if I purchased it online, it would not arrive in time for me to activate it before their promotion ends. I paid a full $10+tax in store today, but the site states that if the new acti...
Resolved! Direct call to customer service
Is there anyway to make a direct call to customer service instead to get agent ticket?
