Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Bought refurbished iPhone from Public Mobile and trying to reuse my existing SIM (also with Public Mobile) but get error message SIM not supported.
LG G5 phone ... Data is turned ON (can successfully access webpages using Data) ... Public Mobile $25 month plan, 1 GB per month of Data included ... I can receive regular texts, but cannot download any files/attachments that are sent to me as a text...
I am running out of minutes....Can the voice mail be checked say through a pay phone?
Hey there, I ported in a number from Freedom Mobile a few weeks back and everything was completely fine. But now my phone number randomly changed to a random number and I can no longer get messages or 2-factor-authentication due to this. Can someon...
Hi, I broke my phone today (display is not working at all anymore) and want to change my mailbox so a caller knows that I can't get that message. Alternatively I would put in a call forwarding to another number. When I try to call my number, the phon...
Why don't I have data 500 mb plus bonus 500 mb autopay when I'm on 25 dollar plan? It always says zero balance. I have this problem since I purchased this plan.
I’m trying to keep my old number and transfer to public…however they ask to put in your 19 digit SIM card number…but…mine is a 20 digit number that the system doesn’t recognize. I want to keep my existing phone number? What do I do? There is no one...
so I lost my phone. I want to transfer my phone number to a different phone company, but dont have an account. I cant make an account because I cant receive text messages cuz my phone is lost
Here's a few plan predictions I hope to see in the future.$15 500 MB $25 1.5 GB$30 3 GB$35 5 GB$40 7-8 GB$50 12 GB$60 15 GB$75 Unlimited 3G data up to 25 GB then 256 kbps. I know this is a dream, but I am wondering what anybody else's predictions.
My phone is asking my to contact my carrier to get a PUK code ? Any idea ? Never had this happen ever
I have been notified by Royal Bank VISA that my card has been hacked. Royal Bank is issuing a new card which I will not receive in time for my monthly payment due 27/09/21. Will receive card by 30/09/21. How else can I pay my payment...please noti...
My friend had helped me by making a payment with his credit card in July 7th,2021. There was no auto pay activated but his card has been debited with 2 amounts of $39.20 on Aug 24th. Please refund this amount to his card. I have been making my monthl...
I overpaid on my account by about $100. How do I get a refund for the credit balance on my account?
My account is being double charged every month. How do I get that fixed.
I had a hard time setting up my account. It ended up with a phone call that straightened out the activation but now I can't lig in. I don't know if they have the right email
A number appears after an option, but no legend?EX:Unlimited Texting5
I have three separate charges for the same plan. Is there someone I can talk to to resolves this?
I am trying to add add-ons to my account but can't, since it is deemed expired. No matter how much cash I have available in my account I cannot get rid of the incorrect expired status. I am headed to the states and need roaming stuff...please help?? ...
I went to the store to get another phone number activated for my brother (I am the legal guardian) and I asked the $1 referral credit to my existing account (my daughter's phone line) but the retailer was not very helpful and impatient with me lookin...
Just signed my wife up and received the $1:00 credit for doing so. Now, what about the $10 credit? I don't see that in either of our accounts. Any clarification greatly appreciated.
I bought a new SIM card today. When I activated it, it is said invalid SIM card number, even though I entered the SIM number correctly. How do I fix this?
Will I use my plan minutes/data or add on minutes/data first after the add on rolls over into my next billing period? I think it's the add on plan, but I want to be sure. For example: On June 1, I purchased the $15 plan with 100 outgoing minutes and ...
There should be a number to call when porting number. Its just frustrating nobody reply with the trouble ticket to simon chatbot.
i just switched to public mobile to fido in August but my payment is deducted on September 18th of 25.99.i want refund as I did not used the services even.so please help me for refund back.
I have this issue when I call my phone it says 5uc2. I send technical Simon Ticket regarding my port issue but no response. Its been 2 weeks now. I can only call and txt but no data and incoming calls.
HelloWhen I started with Public Mobile my plan was 8.5G for $50 per month. Now the $50 plan offers 10G plus with auto pay but it has never updated to the 10G with my payments. I've even bern cut off when I hit the 8.5G. My payment is scheduled to g...
I checked the phone list but could not find the ALCATAL GOFLIP 3 Model no. 40520 FCC ID2ACCJN035. Previously my parents had an Easy phone. It too is not listed, but did function on public mobile. Will the ALCATAL GOFLIP 3 be a compatible phone?Thank ...
how do I change my email address on my current public mobile account?
