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Account Balance does not show payment

idyllea
Great Neighbour / Super Voisin

Hi,

 

I've recently received an email from Public Mobile saying my payment of 15$ for my plan was received, however my account balance shows 0$ available with 15$ payment due before Feb 9. I've paid the 15$ however and received an email confirming it. My account number is xxxxxxxxxxxxxxxxxxxxxxxxx.

 

I'd appreciate your assistance with this issue.

 

Thank you,

Idil  

1 ACCEPTED SOLUTION

Accepted Solutions

softech
Mayor / Maire

@idyllea   this is normal.  If you check your Account Status, it should be showing Active

 

Public Mobile always show show you the next payment due date, in your case, Feb 9.   As for the Available Fund, it is usually $0 unless PM has given you credit or you deposit money into the account ahead of your payment due date.  So, it is good and your service should be working without issue now.

 

View solution in original post

5 REPLIES 5


@idyllea wrote:

I've recently received an email from Public Mobile saying my payment of 15$ for my plan was received, however my account balance shows 0$ available with 15$ payment due before Feb 9. I've paid the 15$ however and received an email confirming it. My account number is xxxxxxxxxxxxxxxxxxxxxxxxx.


The payment that needs to be made before February 9 is for your next renewal.  This does not mean that you're behind on payments, nor could you be as this is a prepaid service carrier.  

z10user4
Mayor / Maire

There was an erroneous email sent out the other day. If your services are working then just ignore it.

softech
Mayor / Maire

@idyllea   this is normal.  If you check your Account Status, it should be showing Active

 

Public Mobile always show show you the next payment due date, in your case, Feb 9.   As for the Available Fund, it is usually $0 unless PM has given you credit or you deposit money into the account ahead of your payment due date.  So, it is good and your service should be working without issue now.

 

View solution in original post

darlicious
Mayor / Maire

@idyllea 

Have you checked your transaction history for the auto top up payment? It should also list your 30 DAY PLAN....$10 and 100 MINUTES....$5.

 

 

 

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #.

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