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Left public mobile, could not stop autopay before I changed numbers and my account is locked.

Silentkhill93
Great Neighbour / Super Voisin

I left public without canceling autopay. Now I can't login because my account has been deleted.

1 ACCEPTED SOLUTION

Accepted Solutions

0PX9O4
Model Citizen / Citoyen Modèle

@Silentkhill93 

If you ported out your number you will not be charged anymore.

 

Also, if your account has already been deleted, there's no reason to suspect that you may be charged again in the future.

View solution in original post

6 REPLIES 6

0PX9O4
Model Citizen / Citoyen Modèle

@Silentkhill93 

If you ported out your number you will not be charged anymore.

 

Also, if your account has already been deleted, there's no reason to suspect that you may be charged again in the future.

View solution in original post

0PX9O4
Model Citizen / Citoyen Modèle

@Silentkhill93 

 

I'm curious about your reason for leaving PM, and also about what carrier you are using now.

S--S
Mayor / Maire

@Silentkhill93 

to be 100% safe make call to your back and change your credit card number, or keep your eyes on your statement credit card if you getting any charges from public mobile and you Left public mobile, then you need to Contact Customer Support Agent by CS_Agent, and Explain your issue to 
them can solve your issue, they are nice Service Team they will help you 100%.

 

Here’s How To Contact Customer Support Agent,

  • send a private message to Customer Support Agent by Click Here link,
  • please include in your message,
  • phone number,
  • Email address,

 

  • Customer Support Agent by CS_Agent, will Response to your inbox by private message 
  • During business hours, we strive to answer customer messages swiftly. You will often get an answer within an hour. During peak periods, you may need to wait up to 48 hours.Customer Support Agents are available:
    • Monday to Sunday: 6 AM to 10 PM EST
    • Note: Public Mobile No Support by phone call or Email.. only by CS_Agentprivate message..

    Check your private message inbox (click on the envelope top right of your screen)

         Good Luck...

0PX9O4
Model Citizen / Citoyen Modèle

I would humbly submit that calling your bank or contacting PM is complete overkill if the old number has already been ported out and the account is already cancelled. There's got to be a better use of the OP's time.

dabr
Mayor / Maire

@Silentkhill93    I agree with @0PX9O4 that you don't need to call your bank or change your CC.  However, it's a good idea to keep checking your CC for the next month just in case there was a glitch in the system (unlikely) and you see any charges from PM going forward which can then be handled by contacting CSA's here.

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