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Wendy36
Great Neighbour / Super Voisin

I have trouble with my payment because I can not registered my credit card 

7 REPLIES 7

JK8
Mayor / Maire

Log into self service by clearing your cache/history. Then open a new browser in incognito. Chrome or edge works well. Choose Payment tab and try to add cc.

darlicious
Mayor / Maire

@Wendy36 

Click the spoiler.

Spoiler

Follow this method when making a manual payment/adding a card to the account....only use the emboldened portion of the instructions if the payment card is already on file.

 

  1. Reboot your device.
  2. Clear your browser, use secret/incognito mode in firefox, chrome or safari.
  3. Choose replace card rather than remove card.
  4. Copy your address from your billing statement.
  5. Add your apt/unit/suite # to the street address. ie. 101-123 1ST AVE W, CITY, PROV.
  6. Do not put a space in the postal code. X0X0X0 not X0X 0X0.
  7. USE ALL CAPS if necessary.
  8. Do not use autofill. Type everything manually.

Once you successfully update your card do not attempt your payment immediately. Log out/in then go to make a payment to pay for your renewal. Otherwise if you were not suspended I would recommend a $1 test payment. Follow my further instructions for a successful payment to unsuspend your account.

 

Do not try more than two attempts at adding a card or payments ( successful or not) or you will continue to get this message. Wait at least 1 hour to try a third time another hour for your 5th try....and so on....and do not make more than 4 unsuccessful tries with the same card in a 24 hour period or you will trigger a fraud alert lock out requiring assistance from customer support.

 

 

Go to make a payment. Choose the "other amount" option and add $1 more than the amount owing and submit the payment. If that is successful go back to your overview page and if it does not say active  click on the reactivate button. If that works log out and reboot. If that does not work and your payment is in your balance rather than showing $1 then go to the usage or plans page. Click on lost/stolen and suspend your service. Log out/in. Resume your service. Your balance should now be $1. Log out and reboot.

 

 

 

 

 

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #.

LeePublic
Model Citizen / Citoyen Modèle

If you cannot process payment, try again later, or if all else fails, go to the nearest store and get a PM prepaid voucher, they are available in $20 and $40 values.

S--S
Mayor / Maire

@Wendy36 

you can Remove your credit card and Logout and

i suggest you close all Browser and do clear cache and cookies for any Browser,

and try open one Browser incognito mode,

or try it for a different Browser and open incognito mode,

how to open Browser incognito mode visit Here link,

how to clear cache and cookies and History visit Here link,

and use a Browser from your computer,is better

use Browser microsoft edge or chrome latest version
and just make sure your Browser is up to date update
sometime is the Browser is not update is give a issue.

how to update your Browser visit Here link, 

and Restart your computer, is will help a lot,

 

and log in and re-entered your credit details,

 

just make sure your credit card number and your address match the same,

sometime your typing but is a one word or letter or number is a wrong or missing just make sure for it.

 

How To Update or Remove Your Payment

Follow these steps:

1. sign in to Self-Serve.  Once signed in,

2. click on the ‘Payment’ tab,

then scroll to the bottom of the page and select ‘Manage my card’.

you will have the option to either select ‘Replace this card’, or ‘Remove this card’.

You will need to review and confirm this change to your account,

 

after you Add your credit card go back,

  • Click on Payment
  • Make a Payment
  • one Time Payment 
  • Payment Type: selected other ( Enter the desired payment amount )
  • you will do manually enter Amount:$$ + $1 extra
  • Click ‘Submit’,
  • after payment successful,  you have to do Rebooting your phone
    what is meant by rebooting the device turn off and turn it back on.
  • and how much you pay the extra is will going to your account Available funds:$$ has the amount left, and for next bill cycle the will take it from there automatically,

 

and if can't fix it you need To Contact Customer Support Agent by CS_Agentand Explain your issue to them can solve your issue, they are nice service Team the will help you 100%.

 

Here’s How To Contact Customer Support Agent,

  • send a private message to Customer Support Agent by Click Here link,
  • please include in your message,
  • phone number,
  • Email address,

 

  • Customer Support Agent by CS_Agent, will Response to your inbox by private message 
  • During business hours, we strive to answer customer messages swiftly. You will often get an answer within an hour. During peak periods, you may need to wait up to 48 hours.Customer Support Agents are available:
    • Monday to Sunday: 6 AM to 10 PM EST
    • Note: Public Mobile No Support by phone call or Email.. only by CS_Agentprivate message..

    Check your private message inbox (click on the envelope top right of your screen)

         Good Luck..

esjliv
Mayor / Maire

@Wendy36 wrote:

I have trouble with my payment because I can not registered my credit card 


@Wendy36  what is the issue you are having?

 

Paying for service article here:

https://www.publicmobile.ca/en/on/get-help/articles/voucher-payment-options

 

Log into your Self Serve account: https://selfserve.publicmobile.ca/Overview/

 

Then navigate to the PAYMENT tab, then see the bottom, left corner to update your card:

 

 

esjliv_0-1619383071783.png

darlicious
Mayor / Maire

@LeePublic @Wendy36 

While some retailers have limited pm voucher denominations like my local SDM only has $20 and $40 amounts most retailers have $10, $20, $25, $40, $50, $60 and $100 vouchers. Some even have $5 vouchers. Older retail partners may even still have the old amounts of $22, $43 and a few other odd amounts.

 

More user contributed info can be found in this thread....

 

https://productioncommunity.publicmobile.ca/t5/Get-Support/Voucher-Catalogue/m-p/479165#M343905

 

 

 

 

 

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #.

softech
Mayor / Maire

@Wendy36 

 

add to the possible worksarounds, you can also do instant top-up with a small fee:

available at most Canadian Tire Gas, Esso, Gateway Newstands, and MacEwen locations.

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