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SIM NOT WORKING

Karmaniz
Great Neighbour / Super Voisin

Spent 80$ n a sim just for the data to work and no number on it

6 REPLIES 6

z10user4
Mayor / Maire

 @Karmaniz : No number on what? The SIM? There's no 19 digit number anywhere to be found? Did you activate it? Or did you just put it in the phone expecting it work? Did you activate in a store? Or yourself online?

softech
Mayor / Maire

@Karmaniz   you just activated today?

 

what is it showing on the phone?  SIM not provisioned?  NO network?  NO SIM?

 

is outgoing calls working?  or voice and data both not working?

 

Yes, it could be SIM provisioning easy.  NO worry, easy fix, just open a ticket with PM Support.  It is an easy fix and once they got the ticket, they can fix it quickly.   

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**After opening the ticket, please watch your community inbox (envelope icon top right), the customer support agent will respond by sending you a message there.

 

 

also, did you request porting in of the phone number?  

S--S
Mayor / Maire

@Karmaniz 

you get a new number or you did transfer old number to public mobile! if so 

do you get a SMS message from your old carrier asking to confirm if you would like to Transfer your number. Your reply should be: YES.

 

if you stuck with Transferring your old Phone Number, or is not complete processing

Here’s how to contact Customer Support Agent by CS_Agent,

  • you need to send a private message to Customer Support Agent by CS_Agent, by Click Here link

 

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  • phone number,
  • which carrier,
  • Customer Support Agent by CS_Agent, will Response to your inbox by private message 
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Yummy
Deputy Mayor / Adjoint au Maire

@Karmaniz wrote:

Spent 80$ n a sim just for the data to work and no number on it


That is one VERY expensive SIM.

esjliv
Mayor / Maire

@Karmaniz wrote:

Spent 80$ n a sim just for the data to work and no number on it


@Karmaniz  - it sounds like you paid $80 on a SIM and data addon, as that is written. 

Can you explain?

 

If I am going by the math you paid for a SIM card and activated on one of the high $ plans Public Mobile is offering?

 

If your credit card actually got charged for the SIM card activation than where are you experiencing issues at?

Any calling / texting in or out abilities?

 

OR, perhaps you made an immediate plan change to the $70 plan to reset your data but not data is working?

If you were on a lower cost plan, than you can add funds and Change Plan now.

If you were on the same plan previously, you will need Customer Support to renew your plan early.

 

Two ways to contact Customer Support (CSA) here: https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

 

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