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I want to fix my 4 digit pin number

Snowball08
Great Neighbour / Super Voisin
 
7 REPLIES 7


@geopublic wrote:

@Snowball08  You select the PIN number during activation and you  are not allowed to change it.


@geopublic The accoint PIN can be changed but the customer needs a moderator to do it.

geopublic
Mayor / Maire

@Snowball08  You select the PIN number during activation and you  are not allowed to change it.

popping
Retired Oracle / Oracle Retraité

@Snowball08 

PM sent you 2 text messages with your PIN# after activation.

The first text contains a randomly generated PIN# just in case you did not provide one suting activation.

The second text contains the PIN# you provided during activation.

Check your text messages sent by 611 for your PIN#.

If you deleted them, you need to create a moderator support ticket for help using the ? button at the right side bottom corner of this page.

1. Tell SIMon what is the issue (important)
2. Ask for "moderator"
3. SIMon will give your 2 choices. Click on the "Account-specific question"
4. Then, click on "No, I want a human"
5. Click "Submit a ticket"
6. Follow instruction to create support ticket.
7. After submitted a ticket, members should check their private message SENT folder for their ticket which they just created.
If you cannot find your ticket in your SENT box, You did not create your support ticket yet. Also monitor your INBOX for any reply from moderator.
Click the envelop icon at the top right corner to access your private message mailbox.

 

You can also enable email notification after receiving a private message at your INBOX.
My settings --> PREFERENCES --> Private Messenger --> enable "Receive email notifications for new private messages' --> Save

I'm afraid I'm just curious what will happen if I don't tag  @ Snowball08 correctly what will happen?

 

Edit: asked and answered I guess as long as you add a number you're A ok wither the spam filter!

Staliger
Mayor / Maire

@Snowball08  Only moderators can help you with that here. Follow instructions given by @Triguy  and @gpixel  and mods will fix the issue. They typically respond within 24 hours now, even faster.

Triguy
Mayor / Maire

Here’s when and how to contact the Moderator Team:

  • Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.
  • Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.

gpixel
Mayor / Maire

@Snowball08 message customer support here

 

https://www.publicmobile.ca/en/bc/get-help/articles/contact-a-moderator

 

make sure to check your inbox(top right corner envelope icon) periodically, for a message

 

Moderators are available from Monday to Friday from 8AM to Midnight EST and from Saturday and Sunday from 8AM to 10PM PM EST

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